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US IT Services Market Report 2017 Including: Hardware Support Services, Software And BPO Services, Cloud Services Covering: IBM, Accenture, HPE, Microsoft, SAP, Fujitsu, TCS, Oracle and NTT data

Published: Mar, 2017 | Pages: 106 | Publisher: The Business Research Company
Industry: ICT | Report Format: Electronic (PDF)

USA IT services market is the largest in the world. It currently accounts for approximately one third of the global IT services market. The market value of IT services account for approximately 30% of the USA IT market. The USA information technology services market is expected to grow from over $300 billion in 2016 to over $350 billion in 2020.

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Description
Where is the largest and fastest growing market for IT Services? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward?  The IT services global market report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography. It places the market within the context of the wider IT services market, and compares it with other markets.
• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market and forecasting the future. Drivers and restraints looks at the external factors supporting and controlling the growth of the market.
• Market segmentations break down market into sub markets that are hardware support services, software and BPO services, cloud services.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.  It draws comparisons with country populations and economies to understand the importance of the market by country and how this is changing. 
• Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section highlights the likely future developments in the market and suggests approaches companies can take to exploit this. 
• The IT services market section of the report gives context. It compares the IT services market with other segments of the IT services market by size and growth, historic and forecast. It analyses Expenditure Per Capita, Expenditure Per Household, IT Services Indicators Comparison, Internet Penetration, Internet Hosts across selected countries.

Scope

Markets covered: Hardware Support Services, Software And BPO Services, Cloud Services 

Companies mentioned: IBM, Accenture, HPE, Microsoft, SAP, Fujitsu, TCS, Oracle and NTT data 

Countries: US

Regions: Americas

Time series: Five years historic and forecast.

Data: Ratios of market size and growth to related markets, population, GDP, IT services Indicators Comparison, Internet Penetration, and Internet Hosts across selected countries.

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
 Table of Contents
1. Information Technology Services Market Characteristics 10 2. USA's Information Technology Services Market 11 2.1. USA's Information Technology Services Market 11 2.1.1. USA's Information Technology Services Market Overview 11 2.1.2. USA Information Technology Services Historic Market, 2012- 2016 13 2.1.3. USA Information Technology Services Forecast Market, 2016- 2020 14 2.1.4. USA Market Size By Segment 15 Hardware Support Services 15 Software and BPO Services 15 Cloud Services 16 2.1.5. USA Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 17 Cloud Services 17 Software and BPO Services 17 Hardware Support Services 17 2.1.6. USA Per Capita Average Information Technology Services Expenditure Versus Internet Penetration, 2012-2020 18 2.1.7. USA Information Technology Services Market Size Versus Internet Hosts, 2012-2020 19 3. Information Technology Services Market Global Context 20 3.1. Historic Market Growth 20 Drivers of the Market 21 Emerging Markets Growth 21 Technology Development 21 B2B & B2C Mobility 21 High Valuations of Information Technology Companies 21 Restraints on the Market 21 Multinational Operations Difficulties 21 High R&D Expenditure 21 3.2. Forecast Market Growth 22 Drivers of the Market 22 Economic Growth 22 Smart Cities 23 Government Initiatives 23 Internet of Things (IoT) 23 Digital Advertising Revenues Increasing 23 Restraints on the Market 23 Interest Rate Increases 23 Infrastructural Barriers 23 Reduction in Free Trade 24 4. Porters Five Forces Model 25 Bargaining Power of Buyers 25 Bargaining Power of Suppliers 26 Threat of New Entrants 26 Threat of Substitutes 26 Industry Competition 26 5. PESTLE Analysis 27 Political 28 Economic 28 Technological 29 Environmental 29 Social 29 Legal 30 6. Information Technology Services Market Segmentation 31 6.1. Global Segmentation 31 Hardware Support Services 32 Software and BPO Services 32 Cloud Services 32 Global Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 33 Cloud Services 33 Software and BPO Services 33 Hardware Support Services 33 6.2. Hardware Support Services 34 6.2.1. Market Characteristics 34 6.2.2. Market Trends And Strategies 35 Software Products Integration 35 Growing Demand For Cloud Data Recovery 35 Software Installations Automation 35 Single to Multiple Services Shift 35 6.3. Software And BPO Services 37 6.3.1. Market Characteristics 37 6.3.2. Market Trends And Strategies 37 Cloud/Software As A Service (Saas) 37 Virtualization 38 Data Analytics For Gaining Insights 38 Software Artificial Intelligence (AI) and Automation 38 Robotics In Business Process Outsourcing 38 ITIL/ISO Certifications In The IT Industry 38 6.4. Cloud Services 39 6.4.1. Market Characteristics 39 6.4.2. Market Trends And Strategies 40 Growing Demand of Hybrid Cloud 40 Faster Data Processing 40 Cloud As A Service 41 Green Data Centers 41 7. Information Technology Services Market Regional And Country Analysis 42 7.1. Global Information Technology Services Market, 2016, By Region 42 7.2. Global Information Technology Services Market, 2012- 2020, Historic and Forecast, By Region 44 7.3. Information Technology Services Market, 2016, By Country 46 7.4. Information Technology Services Market, 2012- 2020, Historic and Forecast, By Country 48 8. Global Information Technology Services Market Comparison with Macro Economic Factors 50 8.1. Information Technology Services Market Size, Percentage Of GDP, Global 50 8.2. Per Capita Average Information Technology Services Expenditure, Global 51 9. Information Technology Services Market Comparison With Macro Economic Factors Across Countries 52 9.1. Information Technology Services Market Size, Percentage Of GDP, By Country 52 9.2. Per Capita Average Information Technology Services Expenditure, By Country 53 9.3. Per Household Average Information Technology Services Expenditure, By Country 54 10. Information Technology Services Indicators Comparison 56 10.1. Internet Penetration, By Country, 2016 56 10.2. Per Capita Information Technology Services Expenditure Versus Internet Penetration, By Country, 2016 58 10.3. Internet Hosts, By Country, 2016 60 10.4. Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 62 10.5. Number Of Registered Domains, By Country, 2016, Millions 64 10.6 Number Of Registered Businesses, By Country, 2016, Millions 66 11.1. Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 68 12. Information Technology Services Market Competitive Landscape 70 12.1. Company Profiles 71 12.2. IBM 71 12.2.1. Overview 71 12.2.2. Products And Services 71 12.2.3. Strategy 72 12.2.4. Financial Performance 72 12.3. Accenture 73 12.3.1 Overview 73 12.3.2 Products And Services 73 12.3.3 Strategy 74 12.3.4 Financial Performance 75 12.4. HPE 76 12.4.1 Overview 76 12.4.2 Products And Services 76 12.4.3 Strategy 76 12.4.4 Financial Performance 77 12.5. Microsoft 78 12.5.1 Overview 78 12.5.2 Products And Services 78 12.5.3 Strategy 78 12.5.4 Financial Performance 79 12.6. SAP 80 12.6.1 Overview 80 12.6.2 Products And Services 80 12.6.3 Strategy 80 12.6.4 Financial Performance 81 12.7. Fujitsu 82 12.7.1 Overview 82 12.7.2 Products And Services 82 12.7.3 Strategy 82 12.7.4 Financial Performance 82 12.8. Tata Consultancy Services 83 12.8.1 Overview 83 12.8.2 Products And Services 84 12.8.3 Strategy 84 12.8.4 Financial Performance 85 12.9. Oracle 85 12.9.1 Overview 85 12.9.2 Products And Services 86 12.9.3 Strategy 86 12.9.4 Financial Performance 87 12.10. NTT Data 87 12.10.1 Overview 87 12.10.2 Products And Services 88 12.10.3 Strategy 88 12.10.4 Financial Performance 89 13. Information Technology Services Market Customer Information 90 Shared Services Survey Findings 90 Reasons For Opening a new SSC and factors for choosing SSC Location In The Future 90 Functions Performed In SSC's 90 Cloud Computing Has A Significant Presence In The Banking Industry 90 Challenges To Cloud Technology 90 Most Of The Cloud Outages Faced Were Preventable 90 Moving More Workload To Cloud 91 European Companies Outsource More IT services 91 IT Services Budget Allocation 91 14. Key Mergers And Acquisitions In The Information Technology Services Market 92 15. Market Background: Global Information Technology Market 93 15.1. Information Technology Market Characteristics 93 15.2. Information Technology Market Historic Growth 94 Drivers of the Market 95 Technology Development 95 High Valuations on Technology Companies 95 Large Talent Pool in Low Cost Economies 95 Restraints on the Market 95 Software Piracy 95 Multinational Operations 95 15.3. Information Technology Market Forecast Growth 96 Drivers of the Market 97 Economic Growth 97 Smart Cities 97 Government Initiatives 97 Restraints on the Market 97 Impact of E-waste 97 Reduction in Free Trade 97 16. Appendix 98 16.1.1. NAICS Definitions of Industry Covered in This Report 98 16.1.2. Abbreviations 99 16.1.3. Currencies 99 16.1.4. Research Methodology 99 16.1.5. Research Inquiries 100 16.1.6. The Business Research Company 100 16.1.7. Copyright and Disclaimer 100 List of Figures Figure 1: USA Information Technology Services Market, Historic Market Size, 2012-2016, $ Billion 13 Figure 2: USA Information Technology Services Market, Forecast Market Size, 2016-2020, $ Billion 14 Figure 3: USA Information Technology Services Market, Split By Segments, 2016, $ Billion 15 Figure 4: USA Information Technology Services Market, Historic and Forecast Growth Rate, Split By Segment, 2012-2020 17 Figure 5: USA Per Capita Average IT Services Expenditure Versus Internet Penetration, 2012-2020 18 Figure 6: USA Information Technology Services Market Size Versus Internet Hosts, 2012-2020 19 Figure 7: Global Information Technology Services Market Historic Market Size, 2012-2016, $ Billion 20 Figure 8: Global Information Technology Services Market Forecast Market Size, 2016-2020, $ Billion 22 Figure 9: Global IT Services Market, 2016, Porter's Fiver Force Model 25 Figure 10: Global IT Services, 2016, PESTLE Analysis 27 Figure 11: Global Information Technology Services Market, Split By Segments, 2016, $ Billion 31 Figure 12: Global Information Technology Services Market, Historic and Forecast Growth Rate, Split By Segment, 2012-2020 33 Figure 13: Global Information Technology Services Market, Split By Region, 2016, $ Billion 42 Figure 14: Global Information Technology Services Market Size, Historic and Forecast Growth, Split By Region, 2012-2020 44 Figure 15: Global Information Technology Services Market, Split By Country, 2016, $ Billion 46 Figure 16: Global Information Technology Services Market, Historic and Forecast Growth, Split By Country, 2012 - 2020 48 Figure 17: Global Information Technology Services Market Size As A Percentage Of GDP, 2012 - 2020 50 Figure 18: Global Information Technology Services Market, Per Capita Average Information Technology Services Expenditure, 2012 -2020, USD ($) 51 Figure 19: Information Technology Services Market Size As A Percentage Of GDP, By Country, 2016 52 Figure 20: Per Capita Average Information Technology Services Expenditure, By Country, 2016, USD ($) 53 Figure 21: Per Household Average Information Technology Services Expenditure, By Country, 2016 , USD ($) 54 Figure 22: Internet Penetration, By Country, 2016 56 Figure 23: Per Capita IT Services Expenditure Versus Internet Penetration, By Country, 2016 58 Figure 24: Internet Hosts, By Country, 2016, Millions 60 Figure 25: Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 62 Figure 26: Number Of Registered Domains, By Country, 2016, Millions 64 Figure 27: Number Of Registered Businesses, By Country, 2016, Millions 66 Figure 28: Average Annual Spending on Information Technology Services By Registered Businesses, By Country, 2016 68 Figure 29: Global Information Technology Services Market, Key Competitors Estimated Market Shares, 2016, Percentage (%) 70 Figure 30: IBM Financial Performance, 2012 - 2016,$ Billion 72 Figure 31: Accenture Financial Performance, 2012 - 2016,$ Billion 75 Figure 32:HPE Financial Performance, 2012 - 2016,$ Billion 77 Figure 33: Microsoft Financial Performance, 2012 - 2016,$ Billion 79 Figure 34: SAP Financial Performance, 2012 - 2016,$ Billion 81 Figure 35:Fujitsu Financial Performance, 2012 - 2016,$ Billion 83 Figure 36: TCS Financial Performance, 2012 - 2016,$ Billion 85 Figure 37: Oracle Financial Performance, 2012 - 2016,$ Billion 87 Figure 38: NTT Data Financial Performance, 2012 - 2016,$ Billion 89 Figure 39: Global Information Technology Market Historic Market Size, 2012-2016, $ Billion 94 Figure 40: Global Information Technology Market Forecast Market Size, 2016-2020, $ Billion 96 List of Tables Table 1: USA Information Technology Services Market, Historic Market Size, 2012-2016, $ Billion 13 Table 2: USA Information Technology Services Market, Forecast Market Size, 2016-2020, $ Billion 14 Table 3: USA Information Technology Services Market, Split By Segments, 2016, $ Billion 15 Table 4: Global Information Technology Services Market Historic Market Size, 2012-2016, $ Billion 20 Table 5: Global Information Technology Services Market Forecast Market Size, 2016-2020, $ Billion 22 Table 6: Global Information Technology Services Market, Split By Segments, 2016, $ Billion 31 Table 7: Global Information Technology Services Market, Split By Region, 2016, $ Billion 42 Table 8: Global Information Technology Services Market Size, Historic and Forecast Growth, Split By Region, 2012-2020 44 Table 9: Global Information Technology Services Market, Split By Country, 2016, $ Billion 46 Table 10: Global Information Technology Services Market, Historic and Forecast Growth, Split By Country, 2012 - 2020 48 Table 11: Global Information Technology Services Market, Per Capita Average Information Technology Services Expenditure, 2015, USD ($) 51 Table 12: Per Household Average Information Technology Services Expenditure, By Country, 2016, USD ($) 54 Table 13: Internet Penetration, By Country, 2016 56 Table 14: Per Capita IT Services Expenditure Versus Internet Penetration, By Country, 2016 58 Table 15: Internet Hosts, By Country, 2016, Millions 60 Table 16: Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 62 Table 17: Number Of Registered Domains, By Country, 2016, Millions 64 Table 18: Number Of Registered Businesses, By Country, 2016, Millions 66 Table 19: Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 68 Table 20: Global Information Technology Services Market, Key Competitor Market Shares, 2016, Percentage(%) 71 Table 21: IBM Financial Performance, 2012 - 2016,$ Billion 73 Table 22: Accenture Financial Performance, 2012 - 2016,$ Billion 75 Table 23: HPE Financial Performance, 2012 - 2016,$ Billion 77 Table 24: Microsoft Financial Performance, 2012 - 2016,$ Billion 79 Table 25: SAP Financial Performance, 2012 - 2016,$ Billion 81 Table 26: Fujitsu Financial Performance, 2012 - 2016,$ Billion 83 Table 27: TCS Financial Performance, 2012 - 2016,$ Billion 85 Table 28: Oracle Financial Performance, 2012 - 2016,$ Billion 87 Table 29: NTT Data Financial Performance, 2012 - 2016,$ Billion 89 Table 30: Global Information Technology Market Historic Market Size, 2012-2016, $ Billion 94 Table 31: Global Information Technology Market Forecast Market Size, 2016-2020, $ Billion 96

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