Point-of-Sales Systems in Retail: Technologies and Usage Cases - Gaining customer insight while improving the in-store experience Summary "Point-of-Sales Systems in Retail: Technologies and Usage Cases", report discusses various PoS technologies and concepts including retailer case studies, and points out the challenges and opportunities for retailers as well as for PoS solutions vendors. Thus, this report provides opportunities to enhance customer experience in stores and on digital platforms by giving advice for retailers on how to choose the right system. Further, advice for IT vendors is provided regarding targeting retailers. Point-of-Sales (PoS) are crucial systems for retailers' business operations and need to provide efficient, robust and innovative ways for store checkouts. The design of PoS solutions can play a major role in leveraging the in-store experience; hence retailers are aiming to improve their speed and security. Digital, automated and mobile PoS systems are emerging with linkages to analytics tools. Scope - While simple self-checkout systems can already be found in most stores, the trend goes towards digitally enhanced, automated and mobile point-of-sales (mPoS) systems - Retailers also have to ensure that their PoS systems are reliable without any downtimes, and protect themselves from any cyber attacks by - The rise of IoT and artificial intelligence affects retailers' business operations and is likely to gain momentum within the PoS area as well, especially regarding mobile payments Reasons To Buy - Gain insight into retailers' point-of-sales (PoS) and checkout related priorities. This reports helps you to pitch PoS solutions to retailers and understand how PoS is linked to analytics and business systems, as well as the role that the PoS plays in innovative retail concepts.
Table of Contents
1 Introduction 3 2 PoS Technologies and Opportunities 4 2.1 PoS considerations 4 2.2 PoS hardware 5 2.3 PoS software 6 2.4 Self-checkout terminals 7 2.5 Mobile PoS systems 8 2.6 Automated PoS systems 9 2.7 Biometric payment 9 3 PoS Challenges 10 3.1 IT Security 10 3.2 Theft prevention 11 3.3 Bringing online PoS systems to stores 12 4 Market Size and Vendor Landscape 13 4.1 Innovation drivers 13 4.2 Market outlook 14 4.3 Market forecast 15 4.4 PoS vendors 17 5 Retailer Usage Cases 19 5.1 California Fresh Market 19 5.2 Redner's Markets 19 5.3 Beauty Base 19 5.4 European DIY Retailer 20 5.5 WHSmith 20 6 Advice for ICT Vendors and Retailers 21 6.1 Advice for ICT vendors 21 6.2 Advice for retailers 22 7 Appendix 24 7.1 Definitions 24 7.2 Further reading 25 7.3 Contact the author 25 7.4 Contact Us 26
List of Tables
Table 1: Related technologies 16 Table 2: PoS vendor overview (1) 17 Table 3: PoS vendor overview(2) 18
List of Figures
Figure 1: PoS functionality 5 Figure 2: PoS technology drivers and functionality 14 Figure 3: PoS systems in retail - global market size (US $m) and growth 15
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