Middle East And Africa IT Services Market Report 2017 Including: Hardware Support Services, Software And BPO Services, Cloud Services Covering: IBM, Accenture, HPE, Microsoft, SAP, Fujitsu, TCS, Oracle and NTT data

 Table of Contents
1. Information Technology Services Market Characteristics 10
2. Middle East & Africa Information Technology Services Market 11
2.1. Middle East & Africa Information Technology Services Market 11
2.1.1. Middle East & Africa Information Technology Services Market Overview 11
2.1.2. Middle East & Africa Information Technology Services Historic Market, 2012- 2016 13
2.1.3. Middle East & Africa Information Technology Services Forecast Market, 2016- 2020 15
2.1.4. Middle East & Africa Market Size By Segment 16
Hardware Support Services 16
Software and BPO Services 16
Cloud Services 17
2.1.5. Middle East & Africa Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 17
Cloud Services 17
Software and BPO Services 17
Hardware Support Services 17
3. Information Technology Services Market Global Context 18
3.1. Historic Market Growth 18
Drivers of the Market 19
Emerging Markets Growth 19
Technology Development 19
B2B & B2C Mobility 19
High Valuations of Information Technology Companies 19
Restraints on the Market 19
Multinational Operations Difficulties 19
High R&D Expenditure 19
3.2. Forecast Market Growth 20
Drivers of the Market 20
Economic Growth 20
Smart Cities 21
Government Initiatives 21
Internet of Things (IoT) 21
Digital Advertising Revenues Increasing 21
Restraints on the Market 21
Interest Rate Increases 21
Infrastructural Barriers 21
Reduction in Free Trade 22
4. Porters Five Forces Model 23
Bargaining Power of Buyers 23
Bargaining Power of Suppliers 24
Threat of New Entrants 24
Threat of Substitutes 24
Industry Competition 24
5. PESTLE Analysis 25
Political 26
Economic 26
Technological 27
Environmental 27
Social 27
Legal 28
6. Information Technology Services Market Segmentation 29
6.1. Global Segmentation 29
Hardware Support Services 30
Software and BPO Services 30
Cloud Services 30
Global Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 31
Cloud Services 31
Software and BPO Services 31
Hardware Support Services 31
6.2. Hardware Support Services 32
6.2.1. Market Characteristics 32
6.2.2. Market Trends And Strategies 33
Software Products Integration 33
Growing Demand For Cloud Data Recovery 33
Software Installations Automation 33
Single to Multiple Services Shift 33
6.3. Software And BPO Services 35
6.3.1. Market Characteristics 35
6.3.2. Market Trends And Strategies 35
Cloud/Software As A Service (Saas) 35
Virtualization 36
Data Analytics For Gaining Insights 36
Software Artificial Intelligence (AI) and Automation 36
Robotics In Business Process Outsourcing 36
ITIL/ISO Certifications In The IT Industry 36
6.4. Cloud Services 37
6.4.1. Market Characteristics 37
6.4.2. Market Trends And Strategies 38
Growing Demand of Hybrid Cloud 38
Faster Data Processing 38
Cloud As A Service 39
Green Data Centers 39
7. Information Technology Services Market Regional And Country Analysis 40
7.1. Global Information Technology Services Market, 2016, By Region 40
7.2. Global Information Technology Services Market, 2012- 2020, Historic and Forecast, By Region 42
7.3. Information Technology Services Market, 2016, By Country 44
7.4. Information Technology Services Market, 2012- 2020, Historic and Forecast, By Country 46
8. Global Information Technology Services Market Comparison with Macro Economic Factors 48
8.1. Information Technology Services Market Size, Percentage Of GDP, Global 48
8.2. Per Capita Average Information Technology Services Expenditure, Global 49
9. Information Technology Services Market Comparison With Macro Economic Factors Across Countries 50
9.1. Information Technology Services Market Size, Percentage Of GDP, By Country 50
9.2. Per Capita Average Information Technology Services Expenditure, By Country 51
9.3. Per Household Average Information Technology Services Expenditure, By Country 52
10. Information Technology Services Indicators Comparison 54
10.1. Internet Penetration, By Country, 2016 54
10.2. Per Capita Information Technology Services Expenditure Versus Internet Penetration, By Country, 2016 56
10.3. Internet Hosts, By Country, 2016 58
10.4. Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 60
10.5. Number Of Registered Domains, By Country, 2016, Millions 62
10.6 Number Of Registered Businesses, By Country, 2016, Millions 64
10.7 Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 66
11. Information Technology Services Market Competitive Landscape 68
11.1. Company Profiles 69
11.2. IBM 69
11.2.1. Overview 69
11.2.2. Products And Services 69
11.2.3. Strategy 70
11.2.4. Financial Performance 70
11.3. Accenture 71
11.3.1 Overview 71
11.3.2 Products And Services 71
11.3.3 Strategy 72
11.3.4 Financial Performance 72
11.4. HPE 73
11.4.1 Overview 73
11.4.2 Products And Services 73
11.4.3 Strategy 73
11.4.4 Financial Performance 74
11.5. Microsoft 75
11.5.1 Overview 75
11.5.2 Products And Services 75
11.5.3 Strategy 75
11.5.4 Financial Performance 76
11.6. SAP 77
11.6.1 Overview 77
11.6.2 Products And Services 77
11.6.3 Strategy 77
11.6.4 Financial Performance 78
11.7. Fujitsu 79
11.7.1 Overview 79
11.7.2 Products And Services 79
11.7.3 Strategy 79
11.7.4 Financial Performance 79
11.8. Tata Consultancy Services 80
11.8.1 Overview 80
11.8.2 Products And Services 81
11.8.3 Strategy 81
11.8.4 Financial Performance 82
11.9. Oracle 82
11.9.1 Overview 82
11.9.2 Products And Services 83
11.9.3 Strategy 83
11.9.4 Financial Performance 84
11.10. NTT Data 84
11.10.1 Overview 84
11.10.2 Products And Services 85
11.10.3 Strategy 85
11.10.4 Financial Performance 86
12. Information Technology Services Market Customer Information 87
Shared Services Survey Findings 87
Reasons For Opening a new SSC and factors for choosing SSC Location In The Future 87
Functions Performed In SSC's 87
Cloud Computing Has A Significant Presence In The Banking Industry 87
Challenges To Cloud Technology 87
Most Of The Cloud Outages Faced Were Preventable 87
Moving More Workload To Cloud 88
European Companies Outsource More IT services 88
IT Services Budget Allocation 88
13. Key Mergers And Acquisitions In The Information Technology Services Market 89
14. Market Background: Global Information Technology Market 90
14.1. Information Technology Market Characteristics 90
14.2. Information Technology Market Historic Growth 91
Drivers of the Market 92
Technology Development 92
High Valuations on Technology Companies 92
Large Talent Pool in Low Cost Economies 92
Restraints on the Market 92
Software Piracy 92
Multinational Operations 92
14.3. Information Technology Market Forecast Growth 93
Drivers of the Market 94
Economic Growth 94
Smart Cities 94
Government Initiatives 94
Restraints on the Market 94
Impact of E-waste 94
Reduction in Free Trade 94
15. Appendix 95
15.1.1. NAICS Definitions of Industry Covered in This Report 95
15.1.2. Abbreviations 96
15.1.3. Currencies 96
15.1.4. Research Methodology 96
15.1.5. Research Inquiries 97
15.1.6. The Business Research Company 97
15.1.7. Copyright and Disclaimer 97

List of Figures
Figure 1: Middle East & Africa Information Technology Services Market, Historic Market Size, 2012-2016, $ Billion 13
Figure 2: Middle East & Africa Information Technology Services Market, Forecast Market Size, 2016-2020, $ Billion 15
Figure 3: Middle East & Africa Information Technology Services Market, Split By Segments, 2016, $ Billion 16
Figure 4: Middle East & Africa Information Technology Services Market, Historic and Forecast Growth Rate, Split By Segment, 2012-2020 17
Figure 5: Global Information Technology Services Market Historic Market Size, 2012-2016, $ Billion 18
Figure 6: Global Information Technology Services Market Forecast Market Size, 2016-2020, $ Billion 20
Figure 7: Global IT Services Market, 2016, Porter's Fiver Force Model 23
Figure 8: Global IT Services, 2016, PESTLE Analysis 25
Figure 9: Global Information Technology Services Market, Split By Segments, 2016, $ Billion 29
Figure 10: Global Information Technology Services Market, Historic and Forecast Growth Rate, Split By Segment, 2012-2020 31
Figure 11: Global Information Technology Services Market, Split By Region, 2016, $ Billion 40
Figure 12: Global Information Technology Services Market Size, Historic and Forecast Growth, Split By Region, 2012-2020 42
Figure 13: Global Information Technology Services Market, Split By Country, 2016, $ Billion 44
Figure 14: Global Information Technology Services Market, Historic and Forecast Growth, Split By Country, 2012 - 2020 46
Figure 15: Global Information Technology Services Market Size As A Percentage Of GDP, 2012 - 2020 48
Figure 16: Global Information Technology Services Market, Per Capita Average Information Technology Services Expenditure, 2012 -2020, USD ($) 49
Figure 17: Information Technology Services Market Size As A Percentage Of GDP, By Country, 2016 50
Figure 18: Per Capita Average Information Technology Services Expenditure, By Country, 2016, USD ($) 51
Figure 19: Per Household Average Information Technology Services Expenditure, By Country,  2016 , USD ($) 52
Figure 20: Internet Penetration, By Country, 2016 54
Figure 21: Per Capita IT Services Expenditure Versus Internet Penetration, By Country, 2016 56
Figure 22: Internet Hosts, By Country, 2016, Millions 58
Figure 23: Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 60
Figure 24: Number Of Registered Domains, By Country, 2016, Millions 62
Figure 25: Number Of Registered Businesses, By Country, 2016, Millions 64
Figure 26: Average Annual Spending on Information Technology Services By Registered Businesses, By Country, 2016 66
Figure 27: Global Information Technology Services Market, Key Competitors Estimated Market Shares, 2016, Percentage (%) 68
Figure 28: IBM Financial Performance, 2012 - 2016,$ Billion 70
Figure 29: Accenture Financial Performance, 2012 - 2016,$ Billion 72
Figure 30:HPE Financial Performance, 2012 - 2016,$ Billion 74
Figure 31: Microsoft Financial Performance, 2012 - 2016,$ Billion 76
Figure 32: SAP Financial Performance, 2012 - 2016,$ Billion 78
Figure 33:Fujitsu Financial Performance, 2012 - 2016,$ Billion 80
Figure 34: TCS Financial Performance, 2012 - 2016,$ Billion 82
Figure 35: Oracle Financial Performance, 2012 - 2016,$ Billion 84
Figure 36: NTT Data Financial Performance, 2012 - 2016,$ Billion 86
Figure 37: Global Information Technology Market Historic Market Size, 2012-2016, $ Billion 91
Figure 38: Global Information Technology Market Forecast Market Size, 2016-2020, $ Billion 93

List of Tables
Table 1: Middle East & Africa Information Technology Services Market, Historic Market Size, 2012-2016, $ Billion 14
Table 2: Middle East & Africa Information Technology Services Market, Forecast Market Size, 2016-2020, $ Billion 15
Table 3: Middle East & Africa Information Technology Services Market, Split By Segments, 2016, $ Billion 16
Table 4: Global Information Technology Services Market Historic Market Size, 2012-2016, $ Billion 18
Table 5: Global Information Technology Services Market Forecast Market Size, 2016-2020, $ Billion 20
Table 6: Global Information Technology Services Market, Split By Segments, 2016, $ Billion 29
Table 7: Global Information Technology Services Market, Split By Region, 2016, $ Billion 40
Table 8: Global Information Technology Services Market Size, Historic and Forecast Growth, Split By Region, 2012-2020 42
Table 9: Global Information Technology Services Market, Split By Country, 2016, $ Billion 44
Table 10: Global Information Technology Services Market, Historic and Forecast Growth, Split By Country, 2012 - 2020 46
Table 11: Global Information Technology Services Market, Per Capita Average Information Technology Services Expenditure, 2015, USD ($) 49
Table 12: Per Household Average Information Technology Services Expenditure, By Country, 2016, USD ($) 52
Table 13: Internet Penetration, By Country, 2016 54
Table 14: Per Capita IT Services Expenditure Versus Internet Penetration, By Country, 2016 56
Table 15: Internet Hosts, By Country, 2016, Millions 58
Table 16: Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 60
Table 17: Number Of Registered Domains, By Country, 2016, Millions 62
Table 18: Number Of Registered Businesses, By Country, 2016, Millions 64
Table 19: Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 66
Table 20: Global Information Technology Services Market, Key Competitor Market Shares, 2016, Percentage(%) 69
Table 21: IBM Financial Performance, 2012 - 2016,$ Billion 71
Table 22: Accenture Financial Performance, 2012 - 2016,$ Billion 72
Table 23: HPE Financial Performance, 2012 - 2016,$ Billion 74
Table 24: Microsoft Financial Performance, 2012 - 2016,$ Billion 76
Table 25: SAP Financial Performance, 2012 - 2016,$ Billion 78
Table 26: Fujitsu Financial Performance, 2012 - 2016,$ Billion 80
Table 27: TCS Financial Performance, 2012 - 2016,$ Billion 82
Table 28: Oracle Financial Performance, 2012 - 2016,$ Billion 84
Table 29: NTT Data Financial Performance, 2012 - 2016,$ Billion 86
Table 30: Global Information Technology Market Historic Market Size, 2012-2016, $ Billion 91
Table 31: Global Information Technology Market Forecast Market Size, 2016-2020, $ Billion 93

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