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Middle East And Africa IT Services Market Report 2017 Including: Hardware Support Services, Software And BPO Services, Cloud Services Covering: IBM, Accenture, HPE, Microsoft, SAP, Fujitsu, TCS, Oracle and NTT data

Published: Mar, 2017 | Pages: 103 | Publisher: The Business Research Company
Industry: ICT | Report Format: Electronic (PDF)

The Middle East & Africa information technology services market is expected to grow from around $16 billion in 2016 to around $19 billion in 2020. The top segments in the IT services market include hardware and support services, software and BPO services and cloud services.

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Description
Where is the largest and fastest growing market for IT Services? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward?  The IT services global market report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography. It places the market within the context of the wider IT services market, and compares it with other markets.
• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market and forecasting the future. Drivers and restraints looks at the external factors supporting and controlling the growth of the market.
• Market segmentations break down market into sub markets that are hardware support services, software and BPO services, cloud services.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.  It draws comparisons with country populations and economies to understand the importance of the market by country and how this is changing. 
• Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section highlights the likely future developments in the market and suggests approaches companies can take to exploit this. 
• The IT services market section of the report gives context. It compares the IT services market with other segments of the IT services market by size and growth, historic and forecast. It analyses Expenditure Per Capita, Expenditure Per Household, IT Services Indicators Comparison, Internet Penetration, Internet Hosts across selected countries.

Scope

Markets covered: Hardware Support Services, Software And BPO Services, Cloud Services 

Companies mentioned: IBM, Accenture, HPE, Microsoft, SAP, Fujitsu, TCS, Oracle and NTT data 

Regions: Middle East And Africa

Time series: Five years historic and forecast.

Data: Ratios of market size and growth to related markets, population, GDP, IT services Indicators Comparison, Internet Penetration, and Internet Hosts across selected countries.

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
 Table of Contents
1. Information Technology Services Market Characteristics 10 2. Middle East & Africa Information Technology Services Market 11 2.1. Middle East & Africa Information Technology Services Market 11 2.1.1. Middle East & Africa Information Technology Services Market Overview 11 2.1.2. Middle East & Africa Information Technology Services Historic Market, 2012- 2016 13 2.1.3. Middle East & Africa Information Technology Services Forecast Market, 2016- 2020 15 2.1.4. Middle East & Africa Market Size By Segment 16 Hardware Support Services 16 Software and BPO Services 16 Cloud Services 17 2.1.5. Middle East & Africa Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 17 Cloud Services 17 Software and BPO Services 17 Hardware Support Services 17 3. Information Technology Services Market Global Context 18 3.1. Historic Market Growth 18 Drivers of the Market 19 Emerging Markets Growth 19 Technology Development 19 B2B & B2C Mobility 19 High Valuations of Information Technology Companies 19 Restraints on the Market 19 Multinational Operations Difficulties 19 High R&D Expenditure 19 3.2. Forecast Market Growth 20 Drivers of the Market 20 Economic Growth 20 Smart Cities 21 Government Initiatives 21 Internet of Things (IoT) 21 Digital Advertising Revenues Increasing 21 Restraints on the Market 21 Interest Rate Increases 21 Infrastructural Barriers 21 Reduction in Free Trade 22 4. Porters Five Forces Model 23 Bargaining Power of Buyers 23 Bargaining Power of Suppliers 24 Threat of New Entrants 24 Threat of Substitutes 24 Industry Competition 24 5. PESTLE Analysis 25 Political 26 Economic 26 Technological 27 Environmental 27 Social 27 Legal 28 6. Information Technology Services Market Segmentation 29 6.1. Global Segmentation 29 Hardware Support Services 30 Software and BPO Services 30 Cloud Services 30 Global Information Technology Services Market, Historic and Forecast, Split By Segment, 2012-2020 31 Cloud Services 31 Software and BPO Services 31 Hardware Support Services 31 6.2. Hardware Support Services 32 6.2.1. Market Characteristics 32 6.2.2. Market Trends And Strategies 33 Software Products Integration 33 Growing Demand For Cloud Data Recovery 33 Software Installations Automation 33 Single to Multiple Services Shift 33 6.3. Software And BPO Services 35 6.3.1. Market Characteristics 35 6.3.2. Market Trends And Strategies 35 Cloud/Software As A Service (Saas) 35 Virtualization 36 Data Analytics For Gaining Insights 36 Software Artificial Intelligence (AI) and Automation 36 Robotics In Business Process Outsourcing 36 ITIL/ISO Certifications In The IT Industry 36 6.4. Cloud Services 37 6.4.1. Market Characteristics 37 6.4.2. Market Trends And Strategies 38 Growing Demand of Hybrid Cloud 38 Faster Data Processing 38 Cloud As A Service 39 Green Data Centers 39 7. Information Technology Services Market Regional And Country Analysis 40 7.1. Global Information Technology Services Market, 2016, By Region 40 7.2. Global Information Technology Services Market, 2012- 2020, Historic and Forecast, By Region 42 7.3. Information Technology Services Market, 2016, By Country 44 7.4. Information Technology Services Market, 2012- 2020, Historic and Forecast, By Country 46 8. Global Information Technology Services Market Comparison with Macro Economic Factors 48 8.1. Information Technology Services Market Size, Percentage Of GDP, Global 48 8.2. Per Capita Average Information Technology Services Expenditure, Global 49 9. Information Technology Services Market Comparison With Macro Economic Factors Across Countries 50 9.1. Information Technology Services Market Size, Percentage Of GDP, By Country 50 9.2. Per Capita Average Information Technology Services Expenditure, By Country 51 9.3. Per Household Average Information Technology Services Expenditure, By Country 52 10. Information Technology Services Indicators Comparison 54 10.1. Internet Penetration, By Country, 2016 54 10.2. Per Capita Information Technology Services Expenditure Versus Internet Penetration, By Country, 2016 56 10.3. Internet Hosts, By Country, 2016 58 10.4. Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 60 10.5. Number Of Registered Domains, By Country, 2016, Millions 62 10.6 Number Of Registered Businesses, By Country, 2016, Millions 64 10.7 Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 66 11. Information Technology Services Market Competitive Landscape 68 11.1. Company Profiles 69 11.2. IBM 69 11.2.1. Overview 69 11.2.2. Products And Services 69 11.2.3. Strategy 70 11.2.4. Financial Performance 70 11.3. Accenture 71 11.3.1 Overview 71 11.3.2 Products And Services 71 11.3.3 Strategy 72 11.3.4 Financial Performance 72 11.4. HPE 73 11.4.1 Overview 73 11.4.2 Products And Services 73 11.4.3 Strategy 73 11.4.4 Financial Performance 74 11.5. Microsoft 75 11.5.1 Overview 75 11.5.2 Products And Services 75 11.5.3 Strategy 75 11.5.4 Financial Performance 76 11.6. SAP 77 11.6.1 Overview 77 11.6.2 Products And Services 77 11.6.3 Strategy 77 11.6.4 Financial Performance 78 11.7. Fujitsu 79 11.7.1 Overview 79 11.7.2 Products And Services 79 11.7.3 Strategy 79 11.7.4 Financial Performance 79 11.8. Tata Consultancy Services 80 11.8.1 Overview 80 11.8.2 Products And Services 81 11.8.3 Strategy 81 11.8.4 Financial Performance 82 11.9. Oracle 82 11.9.1 Overview 82 11.9.2 Products And Services 83 11.9.3 Strategy 83 11.9.4 Financial Performance 84 11.10. NTT Data 84 11.10.1 Overview 84 11.10.2 Products And Services 85 11.10.3 Strategy 85 11.10.4 Financial Performance 86 12. Information Technology Services Market Customer Information 87 Shared Services Survey Findings 87 Reasons For Opening a new SSC and factors for choosing SSC Location In The Future 87 Functions Performed In SSC's 87 Cloud Computing Has A Significant Presence In The Banking Industry 87 Challenges To Cloud Technology 87 Most Of The Cloud Outages Faced Were Preventable 87 Moving More Workload To Cloud 88 European Companies Outsource More IT services 88 IT Services Budget Allocation 88 13. Key Mergers And Acquisitions In The Information Technology Services Market 89 14. Market Background: Global Information Technology Market 90 14.1. Information Technology Market Characteristics 90 14.2. Information Technology Market Historic Growth 91 Drivers of the Market 92 Technology Development 92 High Valuations on Technology Companies 92 Large Talent Pool in Low Cost Economies 92 Restraints on the Market 92 Software Piracy 92 Multinational Operations 92 14.3. Information Technology Market Forecast Growth 93 Drivers of the Market 94 Economic Growth 94 Smart Cities 94 Government Initiatives 94 Restraints on the Market 94 Impact of E-waste 94 Reduction in Free Trade 94 15. Appendix 95 15.1.1. NAICS Definitions of Industry Covered in This Report 95 15.1.2. Abbreviations 96 15.1.3. Currencies 96 15.1.4. Research Methodology 96 15.1.5. Research Inquiries 97 15.1.6. The Business Research Company 97 15.1.7. Copyright and Disclaimer 97 List of Figures Figure 1: Middle East & Africa Information Technology Services Market, Historic Market Size, 2012-2016, $ Billion 13 Figure 2: Middle East & Africa Information Technology Services Market, Forecast Market Size, 2016-2020, $ Billion 15 Figure 3: Middle East & Africa Information Technology Services Market, Split By Segments, 2016, $ Billion 16 Figure 4: Middle East & Africa Information Technology Services Market, Historic and Forecast Growth Rate, Split By Segment, 2012-2020 17 Figure 5: Global Information Technology Services Market Historic Market Size, 2012-2016, $ Billion 18 Figure 6: Global Information Technology Services Market Forecast Market Size, 2016-2020, $ Billion 20 Figure 7: Global IT Services Market, 2016, Porter's Fiver Force Model 23 Figure 8: Global IT Services, 2016, PESTLE Analysis 25 Figure 9: Global Information Technology Services Market, Split By Segments, 2016, $ Billion 29 Figure 10: Global Information Technology Services Market, Historic and Forecast Growth Rate, Split By Segment, 2012-2020 31 Figure 11: Global Information Technology Services Market, Split By Region, 2016, $ Billion 40 Figure 12: Global Information Technology Services Market Size, Historic and Forecast Growth, Split By Region, 2012-2020 42 Figure 13: Global Information Technology Services Market, Split By Country, 2016, $ Billion 44 Figure 14: Global Information Technology Services Market, Historic and Forecast Growth, Split By Country, 2012 - 2020 46 Figure 15: Global Information Technology Services Market Size As A Percentage Of GDP, 2012 - 2020 48 Figure 16: Global Information Technology Services Market, Per Capita Average Information Technology Services Expenditure, 2012 -2020, USD ($) 49 Figure 17: Information Technology Services Market Size As A Percentage Of GDP, By Country, 2016 50 Figure 18: Per Capita Average Information Technology Services Expenditure, By Country, 2016, USD ($) 51 Figure 19: Per Household Average Information Technology Services Expenditure, By Country, 2016 , USD ($) 52 Figure 20: Internet Penetration, By Country, 2016 54 Figure 21: Per Capita IT Services Expenditure Versus Internet Penetration, By Country, 2016 56 Figure 22: Internet Hosts, By Country, 2016, Millions 58 Figure 23: Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 60 Figure 24: Number Of Registered Domains, By Country, 2016, Millions 62 Figure 25: Number Of Registered Businesses, By Country, 2016, Millions 64 Figure 26: Average Annual Spending on Information Technology Services By Registered Businesses, By Country, 2016 66 Figure 27: Global Information Technology Services Market, Key Competitors Estimated Market Shares, 2016, Percentage (%) 68 Figure 28: IBM Financial Performance, 2012 - 2016,$ Billion 70 Figure 29: Accenture Financial Performance, 2012 - 2016,$ Billion 72 Figure 30:HPE Financial Performance, 2012 - 2016,$ Billion 74 Figure 31: Microsoft Financial Performance, 2012 - 2016,$ Billion 76 Figure 32: SAP Financial Performance, 2012 - 2016,$ Billion 78 Figure 33:Fujitsu Financial Performance, 2012 - 2016,$ Billion 80 Figure 34: TCS Financial Performance, 2012 - 2016,$ Billion 82 Figure 35: Oracle Financial Performance, 2012 - 2016,$ Billion 84 Figure 36: NTT Data Financial Performance, 2012 - 2016,$ Billion 86 Figure 37: Global Information Technology Market Historic Market Size, 2012-2016, $ Billion 91 Figure 38: Global Information Technology Market Forecast Market Size, 2016-2020, $ Billion 93 List of Tables Table 1: Middle East & Africa Information Technology Services Market, Historic Market Size, 2012-2016, $ Billion 14 Table 2: Middle East & Africa Information Technology Services Market, Forecast Market Size, 2016-2020, $ Billion 15 Table 3: Middle East & Africa Information Technology Services Market, Split By Segments, 2016, $ Billion 16 Table 4: Global Information Technology Services Market Historic Market Size, 2012-2016, $ Billion 18 Table 5: Global Information Technology Services Market Forecast Market Size, 2016-2020, $ Billion 20 Table 6: Global Information Technology Services Market, Split By Segments, 2016, $ Billion 29 Table 7: Global Information Technology Services Market, Split By Region, 2016, $ Billion 40 Table 8: Global Information Technology Services Market Size, Historic and Forecast Growth, Split By Region, 2012-2020 42 Table 9: Global Information Technology Services Market, Split By Country, 2016, $ Billion 44 Table 10: Global Information Technology Services Market, Historic and Forecast Growth, Split By Country, 2012 - 2020 46 Table 11: Global Information Technology Services Market, Per Capita Average Information Technology Services Expenditure, 2015, USD ($) 49 Table 12: Per Household Average Information Technology Services Expenditure, By Country, 2016, USD ($) 52 Table 13: Internet Penetration, By Country, 2016 54 Table 14: Per Capita IT Services Expenditure Versus Internet Penetration, By Country, 2016 56 Table 15: Internet Hosts, By Country, 2016, Millions 58 Table 16: Information Technology Services Market Size Versus Internet Hosts, By Country, 2016 60 Table 17: Number Of Registered Domains, By Country, 2016, Millions 62 Table 18: Number Of Registered Businesses, By Country, 2016, Millions 64 Table 19: Average Spending on Information Technology Services By Registered Businesses, By Country, 2016 66 Table 20: Global Information Technology Services Market, Key Competitor Market Shares, 2016, Percentage(%) 69 Table 21: IBM Financial Performance, 2012 - 2016,$ Billion 71 Table 22: Accenture Financial Performance, 2012 - 2016,$ Billion 72 Table 23: HPE Financial Performance, 2012 - 2016,$ Billion 74 Table 24: Microsoft Financial Performance, 2012 - 2016,$ Billion 76 Table 25: SAP Financial Performance, 2012 - 2016,$ Billion 78 Table 26: Fujitsu Financial Performance, 2012 - 2016,$ Billion 80 Table 27: TCS Financial Performance, 2012 - 2016,$ Billion 82 Table 28: Oracle Financial Performance, 2012 - 2016,$ Billion 84 Table 29: NTT Data Financial Performance, 2012 - 2016,$ Billion 86 Table 30: Global Information Technology Market Historic Market Size, 2012-2016, $ Billion 91 Table 31: Global Information Technology Market Forecast Market Size, 2016-2020, $ Billion 93

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