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Published: Aug, 2018 | Pages:
97 | Publisher: QYResearch
Industry: ICT | Report Format: Electronic (PDF)
This report focuses on the global Technical Support Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Technical Support Outsourcing development in United States, Europe and China. Technical support outsourcing provides technical support services across various 'business to business' and 'business to customer' segments. Rapidly changing technology has challenged tech-savvy customers in coping with rising technical inventions. IT support teams are striving hard to cater the demands from the customers with high expectations for quick resolution. Further, IT companies lay more emphasis on customer-centric services rather than cost reduction approach. Outsourced IT and technical support services offer SMEs a cost effective platform, thereby limiting their budgets. Technical support outsourcing primarily caters customers concerned with the technical aspects of the product or service. Offshore technical support cannot be treated as a peripheral process, since it requires a dedicated and experienced team to work around the clock and deliver higher value to the customers. The key factor challenging technical support outsourcing services is the loss of quality control on company's technical support service the failure of which might affect the reputation of the famous brands. Furthermore, most of the companies feel that outsourcing technical support puts a degree of distance between business and the customers. Moreover, data breaching activities such as exposing confidential customer data base may lead to heavy business loss of the client who has outsourced technical support to the third parties. APAC dominates the technical support outsourcing market throughout the forecast. Regions such as India and China provide low-cost labor with a strong knowledge base. Other regions are outsourcing their technical support services to these regions in APAC. This will have a posititve impact on the technical support outsourcing market size. In 2017, the global Technical Support Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025. The key players covered in this study • Accenture • Collabera • Genpact • HCL Technologies • Infosys Market segment by Type, the product can be split into • Pre-Sales Support Service • Post-Sale Support Service • Managed Technical Support Service • Enterprise Technical Helpdesk Services Market segment by Application, split into • Information Technology • Finance • Human Capital • Production & Manufacturing • Telecommunication • Automotive • Energy & Utilities • Education • Media & Entertainment Market segment by Regions/Countries, this report covers • United States • Europe • China • Japan • Southeast Asia • India • Central & South America The study objectives of this report are: • To analyze global Technical Support Outsourcing status, future forecast, growth opportunity, key market and key players. • To present the Technical Support Outsourcing development in United States, Europe and China. • To strategically profile the key players and comprehensively analyze their development plan and strategies. • To define, describe and forecast the market by product type, market and key regions. In this study, the years considered to estimate the market size of Technical Support Outsourcing are as follows: • History Year: 2013-2017 • Base Year: 2017 • Estimated Year: 2018 • Forecast Year 2018 to 2025 For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered 1.4 Market Analysis by Type 1.4.1 Global Technical Support Outsourcing Market Size Growth Rate by Type (2013-2025) 1.4.2 Pre-Sales Support Service 1.4.3 Post-Sale Support Service 1.4.4 Managed Technical Support Service 1.4.5 Enterprise Technical Helpdesk Services 1.5 Market by Application 1.5.1 Global Technical Support Outsourcing Market Share by Application (2013-2025) 1.5.2 Information Technology 1.5.3 Finance 1.5.4 Human Capital 1.5.5 Production & Manufacturing 1.5.6 Telecommunication 1.5.7 Automotive 1.5.8 Energy & Utilities 1.5.9 Education 1.5.10 Media & Entertainment 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends 2.1 Technical Support Outsourcing Market Size 2.2 Technical Support Outsourcing Growth Trends by Regions 2.2.1 Technical Support Outsourcing Market Size by Regions (2013-2025) 2.2.2 Technical Support Outsourcing Market Share by Regions (2013-2018) 2.3 Industry Trends 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Opportunities 3 Market Share by Key Players 3.1 Technical Support Outsourcing Market Size by Manufacturers 3.1.1 Global Technical Support Outsourcing Revenue by Manufacturers (2013-2018) 3.1.2 Global Technical Support Outsourcing Revenue Market Share by Manufacturers (2013-2018) 3.1.3 Global Technical Support Outsourcing Market Concentration Ratio (CR5 and HHI) 3.2 Technical Support Outsourcing Key Players Head office and Area Served 3.3 Key Players Technical Support Outsourcing Product/Solution/Service 3.4 Date of Enter into Technical Support Outsourcing Market 3.5 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type and Application 4.1 Global Technical Support Outsourcing Market Size by Type (2013-2018) 4.2 Global Technical Support Outsourcing Market Size by Application (2013-2018) 5 United States 5.1 United States Technical Support Outsourcing Market Size (2013-2018) 5.2 Technical Support Outsourcing Key Players in United States 5.3 United States Technical Support Outsourcing Market Size by Type 5.4 United States Technical Support Outsourcing Market Size by Application 6 Europe 6.1 Europe Technical Support Outsourcing Market Size (2013-2018) 6.2 Technical Support Outsourcing Key Players in Europe 6.3 Europe Technical Support Outsourcing Market Size by Type 6.4 Europe Technical Support Outsourcing Market Size by Application 7 China 7.1 China Technical Support Outsourcing Market Size (2013-2018) 7.2 Technical Support Outsourcing Key Players in China 7.3 China Technical Support Outsourcing Market Size by Type 7.4 China Technical Support Outsourcing Market Size by Application 8 Japan 8.1 Japan Technical Support Outsourcing Market Size (2013-2018) 8.2 Technical Support Outsourcing Key Players in Japan 8.3 Japan Technical Support Outsourcing Market Size by Type 8.4 Japan Technical Support Outsourcing Market Size by Application 9 Southeast Asia 9.1 Southeast Asia Technical Support Outsourcing Market Size (2013-2018) 9.2 Technical Support Outsourcing Key Players in Southeast Asia 9.3 Southeast Asia Technical Support Outsourcing Market Size by Type 9.4 Southeast Asia Technical Support Outsourcing Market Size by Application 10 India 10.1 India Technical Support Outsourcing Market Size (2013-2018) 10.2 Technical Support Outsourcing Key Players in India 10.3 India Technical Support Outsourcing Market Size by Type 10.4 India Technical Support Outsourcing Market Size by Application 11 Central & South America 11.1 Central & South America Technical Support Outsourcing Market Size (2013-2018) 11.2 Technical Support Outsourcing Key Players in Central & South America 11.3 Central & South America Technical Support Outsourcing Market Size by Type 11.4 Central & South America Technical Support Outsourcing Market Size by Application 12 International Players Profiles 12.1 Accenture 12.1.1 Accenture Company Details 12.1.2 Company Description and Business Overview 12.1.3 Technical Support Outsourcing Introduction 12.1.4 Accenture Revenue in Technical Support Outsourcing Business (2013-2018) 12.1.5 Accenture Recent Development 12.2 Collabera 12.2.1 Collabera Company Details 12.2.2 Company Description and Business Overview 12.2.3 Technical Support Outsourcing Introduction 12.2.4 Collabera Revenue in Technical Support Outsourcing Business (2013-2018) 12.2.5 Collabera Recent Development 12.3 Genpact 12.3.1 Genpact Company Details 12.3.2 Company Description and Business Overview 12.3.3 Technical Support Outsourcing Introduction 12.3.4 Genpact Revenue in Technical Support Outsourcing Business (2013-2018) 12.3.5 Genpact Recent Development 12.4 HCL Technologies 12.4.1 HCL Technologies Company Details 12.4.2 Company Description and Business Overview 12.4.3 Technical Support Outsourcing Introduction 12.4.4 HCL Technologies Revenue in Technical Support Outsourcing Business (2013-2018) 12.4.5 HCL Technologies Recent Development 12.5 Infosys 12.5.1 Infosys Company Details 12.5.2 Company Description and Business Overview 12.5.3 Technical Support Outsourcing Introduction 12.5.4 Infosys Revenue in Technical Support Outsourcing Business (2013-2018) 12.5.5 Infosys Recent Development 13 Market Forecast 2018-2025 13.1 Market Size Forecast by Regions 13.2 United States 13.3 Europe 13.4 China 13.5 Japan 13.6 Southeast Asia 13.7 India 13.8 Central & South America 13.9 Market Size Forecast by Product (2018-2025) 13.10 Market Size Forecast by Application (2018-2025) 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.1.1 Research Programs/Design 15.1.1.2 Market Size Estimation 12.1.1.3 Market Breakdown and Data Triangulation 15.1.2 Data Source 15.1.2.1 Secondary Sources 15.1.2.2 Primary Sources 15.2 Disclaimer 15.3 Author Details
List of Tables and Figures Table Technical Support Outsourcing Key Market Segments Table Key Players Technical Support Outsourcing Covered Table Global Technical Support Outsourcing Market Size Growth Rate by Type 2013-2025 (Million US$) Figure Global Technical Support Outsourcing Market Size Market Share by Type 2013-2025 Figure Pre-Sales Support Service Figures Table Key Players of Pre-Sales Support Service Figure Post-Sale Support Service Figures Table Key Players of Post-Sale Support Service Figure Managed Technical Support Service Figures Table Key Players of Managed Technical Support Service Figure Enterprise Technical Helpdesk Services Figures Table Key Players of Enterprise Technical Helpdesk Services Table Global Technical Support Outsourcing Market Size Growth by Application 2013-2025 (Million US$) Figure Information Technology Case Studies Figure Finance Case Studies Figure Human Capital Case Studies Figure Production & Manufacturing Case Studies Figure Telecommunication Case Studies Figure Automotive Case Studies Figure Energy & Utilities Case Studies Figure Education Case Studies Figure Media & Entertainment Case Studies Figure Technical Support Outsourcing Report Years Considered Table Global Technical Support Outsourcing Market Size 2013-2025 (Million US$) Figure Global Technical Support Outsourcing Market Size and Growth Rate 2013-2025 (Million US$) Table Global Technical Support Outsourcing Market Size by Regions 2013-2025 (Million US$) Table Global Technical Support Outsourcing Market Size by Regions 2013-2018 (Million US$) Table Global Technical Support Outsourcing Market Share by Regions 2013-2018 Figure Global Technical Support Outsourcing Market Share by Regions 2013-2018 Figure Global Technical Support Outsourcing Market Share by Regions 2018 Table Market Top Trends Table Global Technical Support Outsourcing Revenue by Manufacturers (2013-2018) (Million US$) Table Global Technical Support Outsourcing Market Share by Manufacturers (2013-2018) Figure Global Technical Support Outsourcing Market Share by Manufacturers in 2018 Table Global Technical Support Outsourcing Manufacturers Market Concentration Ratio (CR5 and HHI) Table Key Players Head office and Area Served Table Key Players Technical Support Outsourcing Product/Solution/Service Table Date of Enter into Technical Support Outsourcing Market Table Mergers & Acquisitions, Expansion Plans Table Global Technical Support Outsourcing Market Size by Type (2013-2018) (Million US$) Table Global Technical Support Outsourcing Market Size Share by Type (2013-2018) Figure Global Technical Support Outsourcing Market Size Market Share by Type (2013-2018) Table Global Technical Support Outsourcing Market Size by Application (2013-2018) (Million US$) Table Global Technical Support Outsourcing Market Size Share by Application (2013-2018) Figure Global Technical Support Outsourcing Market Size Market Share by Application (2013-2018) Figure Global Technical Support Outsourcing Revenue Market Share by Application in 2017 Figure United States Technical Support Outsourcing Market Size 2013-2018 (Million US$) Table United States Key Players Technical Support Outsourcing Revenue (2017-2018) (Million US$) Table United States Key Players Technical Support Outsourcing Market Share (2017-2018) Table United States Technical Support Outsourcing Market Size by Type (2013-2018) (Million US$) Table United States Technical Support Outsourcing Market Share by Type (2013-2018) Table United States Technical Support Outsourcing Market Size by Application (2013-2018) (Million US$) Table United States Technical Support Outsourcing Market Share by Application (2013-2018) Figure Europe Technical Support Outsourcing Market Size 2013-2018 (Million US$) Table Europe Key Players Technical Support Outsourcing Revenue (2017-2018) (Million US$) Table Europe Key Players Technical Support Outsourcing Market Share (2017-2018) Table Europe Technical Support Outsourcing Market Size by Type (2013-2018) (Million US$) Table Europe Technical Support Outsourcing Market Share by Type (2013-2018) Table Europe Technical Support Outsourcing Market Size by Application (2013-2018) (Million US$) Table Europe Technical Support Outsourcing Market Share by Application (2013-2018) Figure China Technical Support Outsourcing Market Size 2013-2018 (Million US$) Table China Key Players Technical Support Outsourcing Revenue (2017-2018) (Million US$) Table China Key Players Technical Support Outsourcing Market Share (2017-2018) Table China Technical Support Outsourcing Market Size by Type (2013-2018) (Million US$) Table China Technical Support Outsourcing Market Share by Type (2013-2018) Table China Technical Support Outsourcing Market Size by Application (2013-2018) (Million US$) Table China Technical Support Outsourcing Market Share by Application (2013-2018) Figure Japan Technical Support Outsourcing Market Size 2013-2018 (Million US$) Table Japan Key Players Technical Support Outsourcing Revenue (2017-2018) (Million US$) Table Japan Key Players Technical Support Outsourcing Market Share (2017-2018) Table Japan Technical Support Outsourcing Market Size by Type (2013-2018) (Million US$) Table Japan Technical Support Outsourcing Market Share by Type (2013-2018) Table Japan Technical Support Outsourcing Market Size by Application (2013-2018) (Million US$) Table Japan Technical Support Outsourcing Market Share by Application (2013-2018) Figure Southeast Asia Technical Support Outsourcing Market Size 2013-2018 (Million US$) Table Southeast Asia Key Players Technical Support Outsourcing Revenue (2017-2018) (Million US$) Table Southeast Asia Key Players Technical Support Outsourcing Market Share (2017-2018) Table Southeast Asia Technical Support Outsourcing Market Size by Type (2013-2018) (Million US$) Table Southeast Asia Technical Support Outsourcing Market Share by Type (2013-2018) Table Southeast Asia Technical Support Outsourcing Market Size by Application (2013-2018) (Million US$) Table Southeast Asia Technical Support Outsourcing Market Share by Application (2013-2018) Figure India Technical Support Outsourcing Market Size 2013-2018 (Million US$) Table India Key Players Technical Support Outsourcing Revenue (2017-2018) (Million US$) Table India Key Players Technical Support Outsourcing Market Share (2017-2018) Table India Technical Support Outsourcing Market Size by Type (2013-2018) (Million US$) Table India Technical Support Outsourcing Market Share by Type (2013-2018) Table India Technical Support Outsourcing Market Size by Application (2013-2018) (Million US$) Table India Technical Support Outsourcing Market Share by Application (2013-2018) Figure Central & South America Technical Support Outsourcing Market Size 2013-2018 (Million US$) Table Central & South America Key Players Technical Support Outsourcing Revenue (2017-2018) (Million US$) Table Central & South America Key Players Technical Support Outsourcing Market Share (2017-2018) Table Central & South America Technical Support Outsourcing Market Size by Type (2013-2018) (Million US$) Table Central & South America Technical Support Outsourcing Market Share by Type (2013-2018) Table Central & South America Technical Support Outsourcing Market Size by Application (2013-2018) (Million US$) Table Central & South America Technical Support Outsourcing Market Share by Application (2013-2018) Table Accenture Company Details Table Accenture Revenue in Technical Support Outsourcing Business (2013-2018) (Million US$) Figure Accenture Revenue Growth Rate in Technical Support Outsourcing Business (2013-2018) Table Accenture Recent Development Table Collabera Company Details Table Collabera Revenue in Technical Support Outsourcing Business (2013-2018)(Million US$) Figure Collabera Revenue Growth Rate in Technical Support Outsourcing Business (2013-2018) Table Collabera Recent Development Table Genpact Company Details Table Genpact Revenue in Technical Support Outsourcing Business (2013-2018)(Million US$) Figure Genpact Revenue Growth Rate in Technical Support Outsourcing Business (2013-2018) Table Genpact Recent Development Table HCL Technologies Company Details Table HCL Technologies Revenue in Technical Support Outsourcing Business (2013-2018)(Million US$) Figure HCL Technologies Revenue Growth Rate in Technical Support Outsourcing Business (2013-2018) Table HCL Technologies Recent Development Table Infosys Company Details Table Infosys Revenue in Technical Support Outsourcing Business (2013-2018)(Million US$) Figure Infosys Revenue Growth Rate in Technical Support Outsourcing Business (2013-2018) Table Infosys Recent Development Table Global Technical Support Outsourcing Market Size by Regions (Million US$) 2018-2025 Figure Global Technical Support Outsourcing Market Size Share by Regions (2018-2025) Figure Global Technical Support Outsourcing Market Size Share by Regions in 2025 Figure United States Technical Support Outsourcing Market Size Forecast (2018-2025)(Million USD) Figure Europe Technical Support Outsourcing Market Size Forecast (2018-2025)(Million USD) Figure China Technical Support Outsourcing Market Size Forecast (2018-2025)(Million USD) Figure Japan Technical Support Outsourcing Market Size Forecast (2018-2025)(Million USD) Figure Southeast Asia Technical Support Outsourcing Market Size Forecast (2018-2025)(Million USD) Figure India Technical Support Outsourcing Market Size Forecast (2018-2025)(Million USD) Figure Central & South America Technical Support Outsourcing Market Size Forecast (2018-2025)(Million USD) Table Global Technical Support Outsourcing Market Size by Product (2018-2025) (Million US$) Figure Global Technical Support Outsourcing Market Size by Product (2018-2025) Figure Global Technical Support Outsourcing Market Size by Product in 2025 Table Global Technical Support Outsourcing Market Size by Application (2018-2025) (Million US$) Figure Global Technical Support Outsourcing Market Size by Application (2018-2025) Figure Global Technical Support Outsourcing Market Size by Application in 2025 Table Research Programs/Design for This Report Figure Bottom-up and Top-down Approaches for This Report Figure Data Triangulation Table Key Data Information from Secondary Sources Table Key Data Information from Primary Sources
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