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Published: Aug, 2018 | Pages:
92 | Publisher: QYResearch
Industry: ICT | Report Format: Electronic (PDF)
This report focuses on the global Customer Relationship Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Relationship Management development in United States, Europe and China. In 2017, the global Customer Relationship Management market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2018-2025. The key players covered in this study Salesforce.com Microsoft SAP SE Oracle Adobe Systems SugarCRM Zoho Netsuite Insightly Bpmonline Market segment by Type, the product can be split into On-premise Cloud Market segment by Application, split into BFSI Retail Healthcare IT & Telecom Discrete Manufacturing Government & Education Others Market segment by Regions/Countries, this report covers United States Europe China Japan Southeast Asia India Central & South America The study objectives of this report are: To analyze global Customer Relationship Management status, future forecast, growth opportunity, key market and key players. To present the Customer Relationship Management development in United States, Europe and China. To strategically profile the key players and comprehensively analyze their development plan and strategies. To define, describe and forecast the market by product type, market and key regions. In this study, the years considered to estimate the market size of Customer Relationship Management are as follows: History Year: 2013-2017 Base Year: 2017 Estimated Year: 2018 Forecast Year 2018 to 2025 For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents 1 Report Overview 1.1 Study Scope 1.2 Key Market Segments 1.3 Players Covered 1.4 Market Analysis by Type 1.4.1 Global Customer Relationship Management Market Size Growth Rate by Type (2013-2025) 1.4.2 On-premise 1.4.3 Cloud 1.5 Market by Application 1.5.1 Global Customer Relationship Management Market Share by Application (2013-2025) 1.5.2 BFSI 1.5.3 Retail 1.5.4 Healthcare 1.5.5 IT & Telecom 1.5.6 Discrete Manufacturing 1.5.7 Government & Education 1.5.8 Others 1.6 Study Objectives 1.7 Years Considered 2 Global Growth Trends 2.1 Customer Relationship Management Market Size 2.2 Customer Relationship Management Growth Trends by Regions 2.2.1 Customer Relationship Management Market Size by Regions (2013-2025) 2.2.2 Customer Relationship Management Market Share by Regions (2013-2018) 2.3 Industry Trends 2.3.1 Market Top Trends 2.3.2 Market Drivers 2.3.3 Market Opportunities 3 Market Share by Key Players 3.1 Customer Relationship Management Market Size by Manufacturers 3.1.1 Global Customer Relationship Management Revenue by Manufacturers (2013-2018) 3.1.2 Global Customer Relationship Management Revenue Market Share by Manufacturers (2013-2018) 3.1.3 Global Customer Relationship Management Market Concentration Ratio (CR5 and HHI) 3.2 Customer Relationship Management Key Players Head office and Area Served 3.3 Key Players Customer Relationship Management Product/Solution/Service 3.4 Date of Enter into Customer Relationship Management Market 3.5 Mergers & Acquisitions, Expansion Plans 4 Breakdown Data by Type and Application 4.1 Global Customer Relationship Management Market Size by Type (2013-2018) 4.2 Global Customer Relationship Management Market Size by Application (2013-2018) 5 United States 5.1 United States Customer Relationship Management Market Size (2013-2018) 5.2 Customer Relationship Management Key Players in United States 5.3 United States Customer Relationship Management Market Size by Type 5.4 United States Customer Relationship Management Market Size by Application 6 Europe 6.1 Europe Customer Relationship Management Market Size (2013-2018) 6.2 Customer Relationship Management Key Players in Europe 6.3 Europe Customer Relationship Management Market Size by Type 6.4 Europe Customer Relationship Management Market Size by Application 7 China 7.1 China Customer Relationship Management Market Size (2013-2018) 7.2 Customer Relationship Management Key Players in China 7.3 China Customer Relationship Management Market Size by Type 7.4 China Customer Relationship Management Market Size by Application 8 Japan 8.1 Japan Customer Relationship Management Market Size (2013-2018) 8.2 Customer Relationship Management Key Players in Japan 8.3 Japan Customer Relationship Management Market Size by Type 8.4 Japan Customer Relationship Management Market Size by Application 9 Southeast Asia 9.1 Southeast Asia Customer Relationship Management Market Size (2013-2018) 9.2 Customer Relationship Management Key Players in Southeast Asia 9.3 Southeast Asia Customer Relationship Management Market Size by Type 9.4 Southeast Asia Customer Relationship Management Market Size by Application 10 India 10.1 India Customer Relationship Management Market Size (2013-2018) 10.2 Customer Relationship Management Key Players in India 10.3 India Customer Relationship Management Market Size by Type 10.4 India Customer Relationship Management Market Size by Application 11 Central & South America 11.1 Central & South America Customer Relationship Management Market Size (2013-2018) 11.2 Customer Relationship Management Key Players in Central & South America 11.3 Central & South America Customer Relationship Management Market Size by Type 11.4 Central & South America Customer Relationship Management Market Size by Application 12 International Players Profiles 12.1 Salesforce.com 12.1.1 Salesforce.com Company Details 12.1.2 Company Description and Business Overview 12.1.3 Customer Relationship Management Introduction 12.1.4 Salesforce.com Revenue in Customer Relationship Management Business (2013-2018) 12.1.5 Salesforce.com Recent Development 12.2 Microsoft 12.2.1 Microsoft Company Details 12.2.2 Company Description and Business Overview 12.2.3 Customer Relationship Management Introduction 12.2.4 Microsoft Revenue in Customer Relationship Management Business (2013-2018) 12.2.5 Microsoft Recent Development 12.3 SAP SE 12.3.1 SAP SE Company Details 12.3.2 Company Description and Business Overview 12.3.3 Customer Relationship Management Introduction 12.3.4 SAP SE Revenue in Customer Relationship Management Business (2013-2018) 12.3.5 SAP SE Recent Development 12.4 Oracle 12.4.1 Oracle Company Details 12.4.2 Company Description and Business Overview 12.4.3 Customer Relationship Management Introduction 12.4.4 Oracle Revenue in Customer Relationship Management Business (2013-2018) 12.4.5 Oracle Recent Development 12.5 Adobe Systems 12.5.1 Adobe Systems Company Details 12.5.2 Company Description and Business Overview 12.5.3 Customer Relationship Management Introduction 12.5.4 Adobe Systems Revenue in Customer Relationship Management Business (2013-2018) 12.5.5 Adobe Systems Recent Development 12.6 SugarCRM 12.6.1 SugarCRM Company Details 12.6.2 Company Description and Business Overview 12.6.3 Customer Relationship Management Introduction 12.6.4 SugarCRM Revenue in Customer Relationship Management Business (2013-2018) 12.6.5 SugarCRM Recent Development 12.7 Zoho 12.7.1 Zoho Company Details 12.7.2 Company Description and Business Overview 12.7.3 Customer Relationship Management Introduction 12.7.4 Zoho Revenue in Customer Relationship Management Business (2013-2018) 12.7.5 Zoho Recent Development 12.8 Netsuite 12.8.1 Netsuite Company Details 12.8.2 Company Description and Business Overview 12.8.3 Customer Relationship Management Introduction 12.8.4 Netsuite Revenue in Customer Relationship Management Business (2013-2018) 12.8.5 Netsuite Recent Development 12.9 Insightly 12.9.1 Insightly Company Details 12.9.2 Company Description and Business Overview 12.9.3 Customer Relationship Management Introduction 12.9.4 Insightly Revenue in Customer Relationship Management Business (2013-2018) 12.9.5 Insightly Recent Development 12.10 Bpmonline 12.10.1 Bpmonline Company Details 12.10.2 Company Description and Business Overview 12.10.3 Customer Relationship Management Introduction 12.10.4 Bpmonline Revenue in Customer Relationship Management Business (2013-2018) 12.10.5 Bpmonline Recent Development 13 Market Forecast 2018-2025 13.1 Market Size Forecast by Regions 13.2 United States 13.3 Europe 13.4 China 13.5 Japan 13.6 Southeast Asia 13.7 India 13.8 Central & South America 13.9 Market Size Forecast by Product (2018-2025) 13.10 Market Size Forecast by Application (2018-2025) 14 Analyst's Viewpoints/Conclusions 15 Appendix 15.1 Research Methodology 15.1.1 Methodology/Research Approach 15.1.1.1 Research Programs/Design 15.1.1.2 Market Size Estimation 12.1.1.3 Market Breakdown and Data Triangulation 15.1.2 Data Source 15.1.2.1 Secondary Sources 15.1.2.2 Primary Sources 15.2 Disclaimer 15.3 Author Details
List of Tables and Figures Table Customer Relationship Management Key Market Segments Table Key Players Customer Relationship Management Covered Table Global Customer Relationship Management Market Size Growth Rate by Type 2013-2025 (Million US$) Figure Global Customer Relationship Management Market Size Market Share by Type 2013-2025 Figure On-premise Figures Table Key Players of On-premise Figure Cloud Figures Table Key Players of Cloud Table Global Customer Relationship Management Market Size Growth by Application 2013-2025 (Million US$) Figure BFSI Case Studies Figure Retail Case Studies Figure Healthcare Case Studies Figure IT & Telecom Case Studies Figure Discrete Manufacturing Case Studies Figure Government & Education Case Studies Figure Others Case Studies Figure Customer Relationship Management Report Years Considered Table Global Customer Relationship Management Market Size 2013-2025 (Million US$) Figure Global Customer Relationship Management Market Size and Growth Rate 2013-2025 (Million US$) Table Global Customer Relationship Management Market Size by Regions 2013-2025 (Million US$) Table Global Customer Relationship Management Market Size by Regions 2013-2018 (Million US$) Table Global Customer Relationship Management Market Share by Regions 2013-2018 Figure Global Customer Relationship Management Market Share by Regions 2013-2018 Figure Global Customer Relationship Management Market Share by Regions 2018 Table Market Top Trends Table Global Customer Relationship Management Revenue by Manufacturers (2013-2018) (Million US$) Table Global Customer Relationship Management Market Share by Manufacturers (2013-2018) Figure Global Customer Relationship Management Market Share by Manufacturers in 2018 Table Global Customer Relationship Management Manufacturers Market Concentration Ratio (CR5 and HHI) Table Key Players Head office and Area Served Table Key Players Customer Relationship Management Product/Solution/Service Table Date of Enter into Customer Relationship Management Market Table Mergers & Acquisitions, Expansion Plans Table Global Customer Relationship Management Market Size by Type (2013-2018) (Million US$) Table Global Customer Relationship Management Market Size Share by Type (2013-2018) Figure Global Customer Relationship Management Market Size Market Share by Type (2013-2018) Table Global Customer Relationship Management Market Size by Application (2013-2018) (Million US$) Table Global Customer Relationship Management Market Size Share by Application (2013-2018) Figure Global Customer Relationship Management Market Size Market Share by Application (2013-2018) Figure Global Customer Relationship Management Revenue Market Share by Application in 2017 Figure United States Customer Relationship Management Market Size 2013-2018 (Million US$) Table United States Key Players Customer Relationship Management Revenue (2017-2018) (Million US$) Table United States Key Players Customer Relationship Management Market Share (2017-2018) Table United States Customer Relationship Management Market Size by Type (2013-2018) (Million US$) Table United States Customer Relationship Management Market Share by Type (2013-2018) Table United States Customer Relationship Management Market Size by Application (2013-2018) (Million US$) Table United States Customer Relationship Management Market Share by Application (2013-2018) Figure Europe Customer Relationship Management Market Size 2013-2018 (Million US$) Table Europe Key Players Customer Relationship Management Revenue (2017-2018) (Million US$) Table Europe Key Players Customer Relationship Management Market Share (2017-2018) Table Europe Customer Relationship Management Market Size by Type (2013-2018) (Million US$) Table Europe Customer Relationship Management Market Share by Type (2013-2018) Table Europe Customer Relationship Management Market Size by Application (2013-2018) (Million US$) Table Europe Customer Relationship Management Market Share by Application (2013-2018) Figure China Customer Relationship Management Market Size 2013-2018 (Million US$) Table China Key Players Customer Relationship Management Revenue (2017-2018) (Million US$) Table China Key Players Customer Relationship Management Market Share (2017-2018) Table China Customer Relationship Management Market Size by Type (2013-2018) (Million US$) Table China Customer Relationship Management Market Share by Type (2013-2018) Table China Customer Relationship Management Market Size by Application (2013-2018) (Million US$) Table China Customer Relationship Management Market Share by Application (2013-2018) Figure Japan Customer Relationship Management Market Size 2013-2018 (Million US$) Table Japan Key Players Customer Relationship Management Revenue (2017-2018) (Million US$) Table Japan Key Players Customer Relationship Management Market Share (2017-2018) Table Japan Customer Relationship Management Market Size by Type (2013-2018) (Million US$) Table Japan Customer Relationship Management Market Share by Type (2013-2018) Table Japan Customer Relationship Management Market Size by Application (2013-2018) (Million US$) Table Japan Customer Relationship Management Market Share by Application (2013-2018) Figure Southeast Asia Customer Relationship Management Market Size 2013-2018 (Million US$) Table Southeast Asia Key Players Customer Relationship Management Revenue (2017-2018) (Million US$) Table Southeast Asia Key Players Customer Relationship Management Market Share (2017-2018) Table Southeast Asia Customer Relationship Management Market Size by Type (2013-2018) (Million US$) Table Southeast Asia Customer Relationship Management Market Share by Type (2013-2018) Table Southeast Asia Customer Relationship Management Market Size by Application (2013-2018) (Million US$) Table Southeast Asia Customer Relationship Management Market Share by Application (2013-2018) Figure India Customer Relationship Management Market Size 2013-2018 (Million US$) Table India Key Players Customer Relationship Management Revenue (2017-2018) (Million US$) Table India Key Players Customer Relationship Management Market Share (2017-2018) Table India Customer Relationship Management Market Size by Type (2013-2018) (Million US$) Table India Customer Relationship Management Market Share by Type (2013-2018) Table India Customer Relationship Management Market Size by Application (2013-2018) (Million US$) Table India Customer Relationship Management Market Share by Application (2013-2018) Figure Central & South America Customer Relationship Management Market Size 2013-2018 (Million US$) Table Central & South America Key Players Customer Relationship Management Revenue (2017-2018) (Million US$) Table Central & South America Key Players Customer Relationship Management Market Share (2017-2018) Table Central & South America Customer Relationship Management Market Size by Type (2013-2018) (Million US$) Table Central & South America Customer Relationship Management Market Share by Type (2013-2018) Table Central & South America Customer Relationship Management Market Size by Application (2013-2018) (Million US$) Table Central & South America Customer Relationship Management Market Share by Application (2013-2018) Table Salesforce.com Company Details Table Salesforce.com Revenue in Customer Relationship Management Business (2013-2018) (Million US$) Figure Salesforce.com Revenue Growth Rate in Customer Relationship Management Business (2013-2018) Table Salesforce.com Recent Development Table Microsoft Company Details Table Microsoft Revenue in Customer Relationship Management Business (2013-2018)(Million US$) Figure Microsoft Revenue Growth Rate in Customer Relationship Management Business (2013-2018) Table Microsoft Recent Development Table SAP SE Company Details Table SAP SE Revenue in Customer Relationship Management Business (2013-2018)(Million US$) Figure SAP SE Revenue Growth Rate in Customer Relationship Management Business (2013-2018) Table SAP SE Recent Development Table Oracle Company Details Table Oracle Revenue in Customer Relationship Management Business (2013-2018)(Million US$) Figure Oracle Revenue Growth Rate in Customer Relationship Management Business (2013-2018) Table Oracle Recent Development Table Adobe Systems Company Details Table Adobe Systems Revenue in Customer Relationship Management Business (2013-2018)(Million US$) Figure Adobe Systems Revenue Growth Rate in Customer Relationship Management Business (2013-2018) Table Adobe Systems Recent Development Table SugarCRM Company Details Table SugarCRM Revenue in Customer Relationship Management Business (2013-2018)(Million US$) Figure SugarCRM Revenue Growth Rate in Customer Relationship Management Business (2013-2018) Table SugarCRM Recent Development Table Zoho Company Details Table Zoho Revenue in Customer Relationship Management Business (2013-2018)(Million US$) Figure Zoho Revenue Growth Rate in Customer Relationship Management Business (2013-2018) Table Zoho Recent Development Table Netsuite Company Details Table Netsuite Revenue in Customer Relationship Management Business (2013-2018)(Million US$) Figure Netsuite Revenue Growth Rate in Customer Relationship Management Business (2013-2018) Table Netsuite Recent Development Table Insightly Company Details Table Insightly Revenue in Customer Relationship Management Business (2013-2018)(Million US$) Figure Insightly Revenue Growth Rate in Customer Relationship Management Business (2013-2018) Table Insightly Recent Development Table Bpmonline Company Details Table Bpmonline Revenue in Customer Relationship Management Business (2013-2018)(Million US$) Figure Bpmonline Revenue Growth Rate in Customer Relationship Management Business (2013-2018) Table Bpmonline Recent Development Table Global Customer Relationship Management Market Size by Regions (Million US$) 2018-2025 Figure Global Customer Relationship Management Market Size Share by Regions (2018-2025) Figure Global Customer Relationship Management Market Size Share by Regions in 2025 Figure United States Customer Relationship Management Market Size Forecast (2018-2025)(Million USD) Figure Europe Customer Relationship Management Market Size Forecast (2018-2025)(Million USD) Figure China Customer Relationship Management Market Size Forecast (2018-2025)(Million USD) Figure Japan Customer Relationship Management Market Size Forecast (2018-2025)(Million USD) Figure Southeast Asia Customer Relationship Management Market Size Forecast (2018-2025)(Million USD) Figure India Customer Relationship Management Market Size Forecast (2018-2025)(Million USD) Figure Central & South America Customer Relationship Management Market Size Forecast (2018-2025)(Million USD) Table Global Customer Relationship Management Market Size by Product (2018-2025) (Million US$) Figure Global Customer Relationship Management Market Size by Product (2018-2025) Figure Global Customer Relationship Management Market Size by Product in 2025 Table Global Customer Relationship Management Market Size by Application (2018-2025) (Million US$) Figure Global Customer Relationship Management Market Size by Application (2018-2025) Figure Global Customer Relationship Management Market Size by Application in 2025 Table Research Programs/Design for This Report Figure Bottom-up and Top-down Approaches for This Report Figure Data Triangulation Table Key Data Information from Secondary Sources Table Key Data Information from Primary Sources
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