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Global Contact Center Industry 2016 Market Research Report

Published: Jun 17, 2016 | Pages: 129 | Publisher: QYResearch | Industry: ICT | Report Format: Electronic (PDF)

The Global Contact Center Industry 2016 Market Research Report is a professional and in-depth study on the current state of the Contact Center industry.

The report provides a basic overview of the industry including definitions and classifications. The Contact Center market analysis is provided for the international markets including development trends, competitive landscape analysis, and key regions development status.

Development policies and plans are discussed as well as manufacturing processes and cost structures are also analyzed. This report also states import/export consumption, supply and demand Figures, cost, price, revenue and gross margins.

The report focuses on global major leading industry players providing information such as company profiles, product specification, price, cost, revenue and contact information. 

With 135 the report provides key statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.


 Table of Contents
1 Industry Overview 1.1 Basic Information of Contact Center 1.1.1 Definition of Contact Center 1.1.2 Classifications of Contact Center 1.1.2.1 Inbound Systems Contact Center 1.1.2.2 IVR Contact Center 1.1.2.3 QM Contact Center 1.1.2.4 Analytics Contact Center 1.1.2.5 WFM Contact Center 1.1.2.6 Outbound Systems Contact Center 1.1.3 Applications of Contact Center 1.1.4 Characteristics of Contact Center 1.2 Development Overview of Contact Center 1.3 Enter Barriers Analysis of Contact Center 2 Contact Center International and China Market Analysis 2.1 Contact Center Industry International Market Analysis 2.1.1 Contact Center International Market Development History 2.1.2 Contact Center Competitive Landscape Analysis 2.1.3 Contact Center International Main Countries Development Status 2.1.4 Contact Center International Market Development Trend 2.2 Contact Center Industry China Market Analysis 2.2.1 Contact Center China Market Development History 2.2.2 Contact Center Competitive Landscape Analysis 2.2.3 Contact Center China Main Regions Development Status 2.2.4 Contact Center China Market Development Trend 2.3 Contact Center International and China Market Comparison Analysis 3 Environment Analysis of Contact Center 3.1 International Economy Analysis 3.2 China Economy Analysis 3.3 Policy Analysis of Contact Center 3.4 News Analysis of Contact Center 4 Analysis of Revenue by Classifications 4.1 Global Revenue of Contact Center by Classifications 2011-2016 4.2 Global Revenue Growth Rate of Contact Center by Classifications 2011-2016 4.3 Contact Center Revenue by Classifications 5 Analysis of Revenue by Regions and Applications 5.1 Global Revenue of Contact Center by Regions 2011-2016 5.2 2011-2016 USA Revenue and Revenue Growth Rate of Contact Center 5.3 2011-2016 Europe Revenue and Revenue Growth Rate of Contact Center 5.4 2011-2016 Japan Revenue and Revenue Growth Rate of Contact Center 5.5 2011-2016 China Revenue and Revenue Growth Rate of Contact Center 6 Analysis of Contact Center Revenue Market Status 2011-2016 6.1 Revenue of Contact Center 2011-2016 6.2 Revenue Market Share Analysis of Contact Center 2011-2016 6.3 Revenue Overview of Contact Center 2011-2016 6.4 Gross Margin of Contact Center 2011-2016 7 Analysis of Contact Center Industry Key Manufacturers 7.1 Alcatel-Lucent 7.1.1 Company Profile 7.1.2 Revenue and Gross Margin 7.1.3 Alcatel-Lucent SWOT Analysis 7.2 Avaya 7.2.1 Company Profile 7.2.2 Revenue and Gross Margin 7.2.3 Avaya SWOT Analysis 7.3 Cisco Systems 7.3.1 Company Profile 7.3.2 Revenue and Gross Margin 7.3.3 Cisco Systems SWOT Analysis 7.4 Huawei Technologies 7.4.1 Company Profile 7.4.2 Revenue and Gross Margin 7.4.3 Huawei Technologies SWOT Analysis 7.5 3CLogic 7.5.1 Company Profile 7.5.2 Revenue and Gross Margin 7.5.3 3CLogic SWOT Analysis 7.6 8x8 7.6.1 Company Profile 7.6.2 Revenue and Gross Margin 7.6.3 8x8 SWOT Analysis 7.7 Aastra 7.7.1 Company Profile 7.7.2 Revenue and Gross Margin 7.7.3 Aastra SWOT Analysis 7.8 Altitude Software 7.8.1 Company Profile 7.8.2 Revenue and Gross Margin 7.8.3 Altitude Software SWOT Analysis 7.9 Aspect Software 7.9.1 Company Profile 7.9.2 Revenue and Gross Margin 7.9.3 Aspect Software SWOT Analysis 7.10 Connect First 7.10.1 Company Profile 7.10.2 Revenue and Gross Margin 7.10.3 Connect First SWOT Analysis 7.11 Convergys 7.11.1 Company Profile 7.11.2 Revenue and Gross Margin 7.11.3 Convergys SWOT Analysis 7.12 CRMXchange 7.12.1 Company Profile 7.12.2 Revenue and Gross Margin 7.12.3 CRMXchange SWOT Analysis 7.13 Enghouse Interactive 7.13.1 Company Profile 7.13.2 Revenue and Gross Margin 7.13.3 Enghouse Interactive SWOT Analysis 7.14 Five9 7.14.1 Company Profile 7.14.2 Revenue and Gross Margin 7.14.3 Five9 SWOT Analysis 7.15 Fujitsu 7.15.1 Company Profile 7.15.2 Revenue and Gross Margin 7.15.3 Fujitsu SWOT Analysis 7.16 Genesys 7.16.1 Company Profile 7.16.2 Revenue and Gross Margin 7.16.3 Genesys SWOT Analysis 7.17 HP 7.17.1 Company Profile 7.17.2 Revenue and Gross Margin 7.17.3 HP SWOT Analysis 7.18 IBM 7.18.1 Company Profile 7.18.2 Revenue and Gross Margin 7.18.3 IBM SWOT Analysis 7.19 Incontact 7.19.1 Company Profile 7.19.2 Revenue and Gross Margin 7.19.3 Incontact SWOT Analysis 7.20 Interactive Intelligence 7.20.1 Company Profile 7.20.2 Revenue and Gross Margin 7.20.3 Interactive Intelligence SWOT Analysis 7.21 Mitel Networks 7.21.1 Company Profile 7.21.2 Revenue and Gross Margin 7.21.3 Mitel Networks SWOT Analysis 7.22 NEC 7.22.1 Company Profile 7.22.2 Revenue and Gross Margin 7.22.3 NEC SWOT Analysis 7.23 Noble Systems 7.23.1 Company Profile 7.23.2 Revenue and Gross Margin 7.23.3 Noble Systems SWOT Analysis 7.24 Oracle 7.24.1 Company Profile 7.24.2 Revenue and Gross Margin 7.24.3 Oracle SWOT Analysis 7.25 Presence Technology 7.25.1 Company Profile 7.25.2 Revenue and Gross Margin 7.25.3 Presence Technology SWOT Analysis 7.26 SAP 7.26.1 Company Profile 7.26.2 Revenue and Gross Margin 7.26.3 SAP SWOT Analysis 7.27 ShoreTel 7.27.1 Company Profile 7.27.2 Revenue and Gross Margin 7.27.3 ShoreTel SWOT Analysis 7.28 Siemens Enterprise Communications 7.28.1 Company Profile 7.28.2 Revenue and Gross Margin 7.28.3 Siemens Enterprise Communications SWOT Analysis 7.29 Syntellect 7.29.1 Company Profile 7.29.2 Revenue and Gross Margin 7.29.3 Syntellect SWOT Analysis 7.30 Teleopti 7.30.1 Company Profile 7.30.2 Revenue and Gross Margin 7.30.3 Teleopti SWOT Analysis 7.31 Toshiba 7.31.1 Company Profile 7.31.2 Revenue and Gross Margin 7.31.3 Toshiba SWOT Analysis 7.32 Unify 7.32.1 Company Profile 7.32.2 Revenue and Gross Margin 7.32.3 Unify SWOT Analysis 7.33 Verizon Communications 7.33.1 Company Profile 7.33.2 Revenue and Gross Margin 7.33.3 Verizon Communications SWOT Analysis 7.34 Vertical Networks 7.34.1 Company Profile 7.34.2 Revenue and Gross Margin 7.34.3 Vertical Networks SWOT Analysis 7.35 Vocalcom 7.35.1 Company Profile 7.35.2 Revenue and Gross Margin 7.35.3 Vocalcom SWOT Analysis 7.36 ZTE 7.36.1 Company Profile 7.36.2 Revenue and Gross Margin 7.36.3 ZTE SWOT Analysis 8 Sales Price and Gross Margin Analysis 8.1 Sales Price Analysis of Contact Center 8.2 Gross Margin Analysis of Contact Center 9 Marketing Trader or Distributor Analysis of Contact Center 9.1 Marketing Channels Status of Contact Center 9.2 How Countries Meet Their Needs 9.2.1 USA 9.2.2 China 9.2.3 Japan 9.2.4 Germany 10 Development Trend of Contact Center Industry 2016-2021 10.1 Revenue Overview of Contact Center 2016-2021 10.2 Sales Price Overview of Contact Center 2016-2021 11 Industry Chain Suppliers of Contact Center with Contact Information 11.1 Equipment Suppliers of Contact Center with Contact Information 11.2 Major Suppliers of Contact Center with Contact Information 11.3 Key Consumers of Contact Center with Contact Information 11.4 Supply Chain Relationship Analysis of Contact Center 12 New Project Investment Feasibility Analysis of Contact Center 12.1 New Project SWOT Analysis of Contact Center 12.2 New Project Investment Feasibility Analysis of Contact Center 13 Conclusion of the Global Contact Center Industry 2015 Market Research Report
List of Tables and Figures
Table Classifications of Contact Center Table Applications of Contact Center Table Policy of Contact Center Table Industry News List of Contact Center Table Global Revenue of Contact Center by Classifications 2011-2016 (M USD) Table Global Revenue Market Share of Contact Center by Classifications 2011-2016 Figure Global Revenue Market Share of Contact Center by Classifications in 2011 Figure Global Revenue Market Share of Contact Center by Classifications in 2015 Figure Global Revenue Growth Rate of Type One 2011-2016 Figure Global Revenue Growth Rate of Type Two 2011-2016 Figure Global Revenue Growth Rate of Type Three 2011-2016 Table USA Contact Center Revenue by Classifications Table Europe Contact Center Revenue by Classifications Table Japan Contact Center Revenue by Classifications Table China Contact Center Revenue by Classifications Table Global Revenue of Contact Center by Regions 2011-2016 (M USD) Table Global Revenue Market Share of Contact Center by Regions 2011-2016 Figure Global Revenue Market Share of Contact Center by Regions in 2011 Figure Global Revenue Market Share of Contact Center by Regions in 2015 Figure USA Contact Center Revenue by Applications Figure USA Contact Center Revenue and Revenue Growth Rate Figure Europe Contact Center Revenue by Applications Figure Europe Contact Center Revenue and Revenue Growth Rate Figure Japan Contact Center Revenue by Applications Figure Japan Contact Center Revenue and Revenue Growth Rate Figure China Contact Center Revenue by Applications Figure China Contact Center Revenue and Revenue Growth Rate Table Global and China Major Players Contact Center Revenue of 2011-2016 (M USD) Table Global and China Major Players Contact Center Revenue Market Share of 2011-2016 Table China Major Players Contact Center Revenue of 2011-2016 (M USD) Table China Major Players Contact Center Revenue Market Share of 2011-2016 Figure Global Revenue Market Share of Major Contact Center Players in 2011 Figure Global Revenue Market Share of Major Contact Center Players in 2015 Figure China Revenue Market Share Major Contact Center Players in 2011 Figure China Revenue Market Share Major Contact Center Players in 2015 Figure Global Revenue and Growth Rate of Contact Center 2011-2016 Figure China Revenue and Growth Rate of Contact Center 2011-2016 Figure 2011-2016 Global and China Contact Center Revenue Comparison Table Cost of Global Contact Center Major Players 2011-2016 (M USD) Table Gross of Global Contact Center Major Players 2011-2016 (M USD) Table Gross Margin of Global Contact Center Major Players 2011-2016 Figure Gross Margin of Global Contact Center Major Players in 2015 Table Company Profile List of Alcatel-Lucent Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Alcatel-Lucent 2011-2016 Figure Contact Center Revenue and Growth Rate of Alcatel-Lucent 2011-2016 Table SWOT Analysis of Alcatel-Lucent 2011-2016 Table Company Profile List of Avaya Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Avaya 2011-2016 Figure Contact Center Revenue and Growth Rate of Avaya 2011-2016 Table SWOT Analysis of Avaya 2011-2016 Table Company Profile List of Cisco Systems Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Cisco Systems 2011-2016 Figure Contact Center Revenue and Growth Rate of Cisco Systems 2011-2016 Table SWOT Analysis of Cisco Systems 2011-2016 Table Company Profile List of Huawei Technologies Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Huawei Technologies 2011-2016 Figure Contact Center Revenue and Growth Rate of Huawei Technologies 2011-2016 Table SWOT Analysis of Huawei Technologies 2011-2016 Table Company Profile List of 3CLogic Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of 3CLogic 2011-2016 Figure Contact Center Revenue and Growth Rate of 3CLogic 2011-2016 Table SWOT Analysis of 3CLogic 2011-2016 Table Company Profile List of 8x8 Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of 8x8 2011-2016 Figure Contact Center Revenue and Growth Rate of 8x8 2011-2016 Table SWOT Analysis of 8x8 2011-2016 Table Company Profile List of Aastra Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Aastra 2011-2016 Figure Contact Center Revenue and Growth Rate of Aastra 2011-2016 Table SWOT Analysis of Aastra 2011-2016 Table Company Profile List of Altitude Software Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Altitude Software 2011-2016 Figure Contact Center Revenue and Growth Rate of Altitude Software 2011-2016 Table SWOT Analysis of Altitude Software 2011-2016 Table Company Profile List of Aspect Software Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Aspect Software 2011-2016 Figure Contact Center Revenue and Growth Rate of Aspect Software 2011-2016 Table SWOT Analysis of Aspect Software 2011-2016 Table Company Profile List of Connect First Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Connect First 2011-2016 Figure Contact Center Revenue and Growth Rate of Connect First 2011-2016 Table SWOT Analysis of Connect First 2011-2016 Table Company Profile List of Convergys Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Convergys 2011-2016 Figure Contact Center Revenue and Growth Rate of Convergys 2011-2016 Table SWOT Analysis of Convergys 2011-2016 Table Company Profile List of CRMXchange Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of CRMXchange 2011-2016 Figure Contact Center Revenue and Growth Rate of CRMXchange 2011-2016 Table SWOT Analysis of CRMXchange 2011-2016 Table Company Profile List of Enghouse Interactive Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Enghouse Interactive 2011-2016 Figure Contact Center Revenue and Growth Rate of Enghouse Interactive 2011-2016 Table SWOT Analysis of Enghouse Interactive 2011-2016 Table Company Profile List of Five9 Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Five9 2011-2016 Figure Contact Center Revenue and Growth Rate of Five9 2011-2016 Table SWOT Analysis of Five9 2011-2016 Table Company Profile List of Fujitsu Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Fujitsu 2011-2016 Figure Contact Center Revenue and Growth Rate of Fujitsu 2011-2016 Table SWOT Analysis of Fujitsu 2011-2016 Table Company Profile List of Genesys Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Genesys 2011-2016 Figure Contact Center Revenue and Growth Rate of Genesys 2011-2016 Table SWOT Analysis of Genesys 2011-2016 Table Company Profile List of HP Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of HP 2011-2016 Figure Contact Center Revenue and Growth Rate of HP 2011-2016 Table SWOT Analysis of HP 2011-2016 Table Company Profile List of IBM Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of IBM 2011-2016 Figure Contact Center Revenue and Growth Rate of IBM 2011-2016 Table SWOT Analysis of IBM 2011-2016 Table Company Profile List of Incontact Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Incontact 2011-2016 Figure Contact Center Revenue and Growth Rate of Incontact 2011-2016 Table SWOT Analysis of Incontact 2011-2016 Table Company Profile List of Interactive Intelligence Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Interactive Intelligence 2011-2016 Figure Contact Center Revenue and Growth Rate of Interactive Intelligence 2011-2016 Table SWOT Analysis of Interactive Intelligence 2011-2016 Table Company Profile List of Mitel Networks Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Mitel Networks 2011-2016 Figure Contact Center Revenue and Growth Rate of Mitel Networks 2011-2016 Table SWOT Analysis of Mitel Networks 2011-2016 Table Company Profile List of NEC Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of NEC 2011-2016 Figure Contact Center Revenue and Growth Rate of NEC 2011-2016 Table SWOT Analysis of NEC 2011-2016 Table Company Profile List of Noble Systems Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Noble Systems 2011-2016 Figure Contact Center Revenue and Growth Rate of Noble Systems 2011-2016 Table SWOT Analysis of Noble Systems 2011-2016 Table Company Profile List of Oracle Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Oracle 2011-2016 Figure Contact Center Revenue and Growth Rate of Oracle 2011-2016 Table SWOT Analysis of Oracle 2011-2016 Table Company Profile List of Presence Technology Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Presence Technology 2011-2016 Figure Contact Center Revenue and Growth Rate of Presence Technology 2011-2016 Table SWOT Analysis of Presence Technology 2011-2016 Table Company Profile List of SAP Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of SAP 2011-2016 Figure Contact Center Revenue and Growth Rate of SAP 2011-2016 Table SWOT Analysis of SAP 2011-2016 Table Company Profile List of ShoreTel Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of ShoreTel 2011-2016 Figure Contact Center Revenue and Growth Rate of ShoreTel 2011-2016 Table SWOT Analysis of ShoreTel 2011-2016 Table Company Profile List of Siemens Enterprise Communications Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Siemens Enterprise Communications 2011-2016 Figure Contact Center Revenue and Growth Rate of Siemens Enterprise Communications 2011-2016 Table SWOT Analysis of Siemens Enterprise Communications 2011-2016 Table Company Profile List of Syntellect Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Syntellect 2011-2016 Figure Contact Center Revenue and Growth Rate of Syntellect 2011-2016 Table SWOT Analysis of Syntellect 2011-2016 Table Company Profile List of Teleopti Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Teleopti 2011-2016 Figure Contact Center Revenue and Growth Rate of Teleopti 2011-2016 Table SWOT Analysis of Teleopti 2011-2016 Table Company Profile List of Toshiba Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Toshiba 2011-2016 Figure Contact Center Revenue and Growth Rate of Toshiba 2011-2016 Table SWOT Analysis of Toshiba 2011-2016 Table Company Profile List of Unify Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Unify 2011-2016 Figure Contact Center Revenue and Growth Rate of Unify 2011-2016 Table SWOT Analysis of Unify 2011-2016 Table Company Profile List of Verizon Communications Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Verizon Communications 2011-2016 Figure Contact Center Revenue and Growth Rate of Verizon Communications 2011-2016 Table SWOT Analysis of Verizon Communications 2011-2016 Table Company Profile List of Vertical Networks Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Vertical Networks 2011-2016 Figure Contact Center Revenue and Growth Rate of Vertical Networks 2011-2016 Table SWOT Analysis of Vertical Networks 2011-2016 Table Company Profile List of Vocalcom Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of Vocalcom 2011-2016 Figure Contact Center Revenue and Growth Rate of Vocalcom 2011-2016 Table SWOT Analysis of Vocalcom 2011-2016 Table Company Profile List of ZTE Table Contact Center Revenue, Cost, Gross (M USD) Revenue Growth Rate and Gross Margin of ZTE 2011-2016 Figure Contact Center Revenue and Growth Rate of ZTE 2011-2016 Table SWOT Analysis of ZTE 2011-2016 Figure Contact Center Manufactor Profit Model Figure Marketing Channels Status of Contact Center Figure Global Revenue and Growth Rate of Contact Center 2016-2021 Figure China Revenue and Growth Rate of Contact Center 2016-2021 Figure Global and China Contact Center Revenue Comparison 2016-2021 Table Equipment Suppliers of Contact Center with Contact Information Table Major Suppliers of Contact Center with Contact Information Table Key Consumers of Contact Center with Contact Information Figure Supply Chain Relationship Analysis of Contact Center Table New Project SWOT Analysis of Contact Center



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