Global Cloud Contact Center Market Size, Status and Forecast 2018-2025

Published: Oct, 2018 | Pages: 109 | Publisher: QYResearch
Industry: ICT | Report Format: Electronic (PDF)

In 2017, the global Cloud Contact Center market size was million US$ and it is expected to reach million US$ by the end of 2025, with a CAGR of during 2018-2025.

This report focuses on the global Cloud Contact Center status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Cloud Contact Center development in United States, Europe and China.

The key players covered in this study

• 8x8, Inc.
• Five9
• Cisco
• Genesys
• Oracle
• Newvoicemedia
• Connect First
• Aspect Software
• Nice Ltd.
• 3clogic
• Bt Group
• West Corporation
• Liveops
• Mitel Networks Corporation
• Ozonetel Systems Pvt. Ltd
• Evolve IP, LLC.

Market segment by Type, the product can be split into

• Public Cloud
• Private Cloud
• Hybrid Cloud

Market segment by Application, split into

• BFSI
• Consumer Goods and Retail
• Government and Public Sector
• Healthcare and Life Sciences
• Manufacturing
• Media and Entertainment
• Telecommunication and Information Technology Enabled Services (ITES)
• Others

Market segment by Regions/Countries, this report covers

• United States
• Europe
• China
• Japan
• Southeast Asia
• India
• Central & South America

The study objectives of this report are:

• To analyze global Cloud Contact Center status, future forecast, growth opportunity, key market and key players.
• To present the Cloud Contact Center development in United States, Europe and China.
• To strategically profile the key players and comprehensively analyze their development plan and strategies.
• To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Cloud Contact Center are as follows:

• History Year: 2013-2017
• Base Year: 2017
• Estimated Year: 2018
• Forecast Year 2018 to 2025

For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

 Table of Contents

1 Report Overview
    1.1 Study Scope
    1.2 Key Market Segments
    1.3 Players Covered
    1.4 Market Analysis by Type
        1.4.1 Global Cloud Contact Center Market Size Growth Rate by Type (2013-2025)
        1.4.2 Public Cloud
        1.4.3 Private Cloud
        1.4.4 Hybrid Cloud
    1.5 Market by Application
        1.5.1 Global Cloud Contact Center Market Share by Application (2013-2025)
        1.5.2 BFSI
        1.5.3 Consumer Goods and Retail
        1.5.4 Government and Public Sector
        1.5.5 Healthcare and Life Sciences
        1.5.6 Manufacturing
        1.5.7 Media and Entertainment
        1.5.8 Telecommunication and Information Technology Enabled Services (ITES)
        1.5.9 Others
    1.6 Study Objectives
    1.7 Years Considered

2 Global Growth Trends
    2.1 Cloud Contact Center Market Size
    2.2 Cloud Contact Center Growth Trends by Regions
        2.2.1 Cloud Contact Center Market Size by Regions (2013-2025)
        2.2.2 Cloud Contact Center Market Share by Regions (2013-2018)
    2.3 Industry Trends
        2.3.1 Market Top Trends
        2.3.2 Market Drivers
        2.3.3 Market Opportunities

3 Market Share by Key Players
    3.1 Cloud Contact Center Market Size by Manufacturers
        3.1.1 Global Cloud Contact Center Revenue by Manufacturers (2013-2018)
        3.1.2 Global Cloud Contact Center Revenue Market Share by Manufacturers (2013-2018)
        3.1.3 Global Cloud Contact Center Market Concentration Ratio (CR5 and HHI)
    3.2 Cloud Contact Center Key Players Head office and Area Served
    3.3 Key Players Cloud Contact Center Product/Solution/Service
    3.4 Date of Enter into Cloud Contact Center Market
    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
    4.1 Global Cloud Contact Center Market Size by Type (2013-2018)
    4.2 Global Cloud Contact Center Market Size by Application (2013-2018)

5 United States
    5.1 United States Cloud Contact Center Market Size (2013-2018)
    5.2 Cloud Contact Center Key Players in United States
    5.3 United States Cloud Contact Center Market Size by Type
    5.4 United States Cloud Contact Center Market Size by Application

6 Europe
    6.1 Europe Cloud Contact Center Market Size (2013-2018)
    6.2 Cloud Contact Center Key Players in Europe
    6.3 Europe Cloud Contact Center Market Size by Type
    6.4 Europe Cloud Contact Center Market Size by Application

7 China
    7.1 China Cloud Contact Center Market Size (2013-2018)
    7.2 Cloud Contact Center Key Players in China
    7.3 China Cloud Contact Center Market Size by Type
    7.4 China Cloud Contact Center Market Size by Application

8 Japan
    8.1 Japan Cloud Contact Center Market Size (2013-2018)
    8.2 Cloud Contact Center Key Players in Japan
    8.3 Japan Cloud Contact Center Market Size by Type
    8.4 Japan Cloud Contact Center Market Size by Application

9 Southeast Asia
    9.1 Southeast Asia Cloud Contact Center Market Size (2013-2018)
    9.2 Cloud Contact Center Key Players in Southeast Asia
    9.3 Southeast Asia Cloud Contact Center Market Size by Type
    9.4 Southeast Asia Cloud Contact Center Market Size by Application

10 India
    10.1 India Cloud Contact Center Market Size (2013-2018)
    10.2 Cloud Contact Center Key Players in India
    10.3 India Cloud Contact Center Market Size by Type
    10.4 India Cloud Contact Center Market Size by Application

11 Central & South America
    11.1 Central & South America Cloud Contact Center Market Size (2013-2018)
    11.2 Cloud Contact Center Key Players in Central & South America
    11.3 Central & South America Cloud Contact Center Market Size by Type
    11.4 Central & South America Cloud Contact Center Market Size by Application

12 International Players Profiles
    12.1 8x8, Inc.
        12.1.1 8x8, Inc. Company Details
        12.1.2 Company Description and Business Overview
        12.1.3 Cloud Contact Center Introduction
        12.1.4 8x8, Inc. Revenue in Cloud Contact Center Business (2013-2018)
        12.1.5 8x8, Inc. Recent Development
    12.2 Five9
        12.2.1 Five9 Company Details
        12.2.2 Company Description and Business Overview
        12.2.3 Cloud Contact Center Introduction
        12.2.4 Five9 Revenue in Cloud Contact Center Business (2013-2018)
        12.2.5 Five9 Recent Development
    12.3 Cisco
        12.3.1 Cisco Company Details
        12.3.2 Company Description and Business Overview
        12.3.3 Cloud Contact Center Introduction
        12.3.4 Cisco Revenue in Cloud Contact Center Business (2013-2018)
        12.3.5 Cisco Recent Development
    12.4 Genesys
        12.4.1 Genesys Company Details
        12.4.2 Company Description and Business Overview
        12.4.3 Cloud Contact Center Introduction
        12.4.4 Genesys Revenue in Cloud Contact Center Business (2013-2018)
        12.4.5 Genesys Recent Development
    12.5 Oracle
        12.5.1 Oracle Company Details
        12.5.2 Company Description and Business Overview
        12.5.3 Cloud Contact Center Introduction
        12.5.4 Oracle Revenue in Cloud Contact Center Business (2013-2018)
        12.5.5 Oracle Recent Development
    12.6 Newvoicemedia
        12.6.1 Newvoicemedia Company Details
        12.6.2 Company Description and Business Overview
        12.6.3 Cloud Contact Center Introduction
        12.6.4 Newvoicemedia Revenue in Cloud Contact Center Business (2013-2018)
        12.6.5 Newvoicemedia Recent Development
    12.7 Connect First
        12.7.1 Connect First Company Details
        12.7.2 Company Description and Business Overview
        12.7.3 Cloud Contact Center Introduction
        12.7.4 Connect First Revenue in Cloud Contact Center Business (2013-2018)
        12.7.5 Connect First Recent Development
    12.8 Aspect Software
        12.8.1 Aspect Software Company Details
        12.8.2 Company Description and Business Overview
        12.8.3 Cloud Contact Center Introduction
        12.8.4 Aspect Software Revenue in Cloud Contact Center Business (2013-2018)
        12.8.5 Aspect Software Recent Development
    12.9 Nice Ltd.
        12.9.1 Nice Ltd. Company Details
        12.9.2 Company Description and Business Overview
        12.9.3 Cloud Contact Center Introduction
        12.9.4 Nice Ltd. Revenue in Cloud Contact Center Business (2013-2018)
        12.9.5 Nice Ltd. Recent Development
    12.10 3clogic
        12.10.1 3clogic Company Details
        12.10.2 Company Description and Business Overview
        12.10.3 Cloud Contact Center Introduction
        12.10.4 3clogic Revenue in Cloud Contact Center Business (2013-2018)
        12.10.5 3clogic Recent Development
    12.11 Bt Group
    12.12 West Corporation
    12.13 Liveops
    12.14 Mitel Networks Corporation
    12.15 Ozonetel Systems Pvt. Ltd
    12.16 Evolve IP, LLC.

13 Market Forecast 2018-2025
    13.1 Market Size Forecast by Regions
    13.2 United States
    13.3 Europe
    13.4 China
    13.5 Japan
    13.6 Southeast Asia
    13.7 India
    13.8 Central & South America
    13.9 Market Size Forecast by Product (2018-2025)
    13.10 Market Size Forecast by Application (2018-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
    15.1 Research Methodology
        15.1.1 Methodology/Research Approach
            15.1.1.1 Research Programs/Design
            15.1.1.2 Market Size Estimation
            12.1.1.3 Market Breakdown and Data Triangulation
        15.1.2 Data Source
            15.1.2.1 Secondary Sources
            15.1.2.2 Primary Sources
    15.2 Disclaimer
    15.3 Author Details

List of Tables and Figures

    Table Cloud Contact Center Key Market Segments
    Table Key Players Cloud Contact Center Covered
    Table Global Cloud Contact Center Market Size Growth Rate by Type 2013-2025 (Million US$)
    Figure Global Cloud Contact Center Market Size Market Share by Type 2013-2025
    Figure Public Cloud Figures
    Table Key Players of Public Cloud
    Figure Private Cloud Figures
    Table Key Players of Private Cloud
    Figure Hybrid Cloud Figures
    Table Key Players of Hybrid Cloud
    Table Global Cloud Contact Center Market Size Growth by Application 2013-2025 (Million US$)
    Figure BFSI Case Studies
    Figure Consumer Goods and Retail Case Studies
    Figure Government and Public Sector Case Studies
    Figure Healthcare and Life Sciences Case Studies
    Figure Manufacturing Case Studies
    Figure Media and Entertainment Case Studies
    Figure Telecommunication and Information Technology Enabled Services (ITES) Case Studies
    Figure Others Case Studies
    Figure Cloud Contact Center Report Years Considered
    Table Global Cloud Contact Center Market Size 2013-2025 (Million US$)
    Figure Global Cloud Contact Center Market Size and Growth Rate 2013-2025 (Million US$)
    Table Global Cloud Contact Center Market Size by Regions 2013-2025 (Million US$)
    Table Global Cloud Contact Center Market Size by Regions 2013-2018 (Million US$)
    Table Global Cloud Contact Center Market Share by Regions 2013-2018
    Figure Global Cloud Contact Center Market Share by Regions 2013-2018
    Figure Global Cloud Contact Center Market Share by Regions 2018
    Table Market Top Trends
    Table Global Cloud Contact Center Revenue by Manufacturers (2013-2018) (Million US$)
    Table Global Cloud Contact Center Market Share by Manufacturers (2013-2018)
    Figure Global Cloud Contact Center Market Share by Manufacturers in 2018
    Table Global Cloud Contact Center Manufacturers Market Concentration Ratio (CR5 and HHI)
    Table Key Players Head office and Area Served
    Table Key Players Cloud Contact Center Product/Solution/Service
    Table Date of Enter into Cloud Contact Center Market
    Table Mergers & Acquisitions, Expansion Plans
    Table Global Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
    Table Global Cloud Contact Center Market Size Share by Type (2013-2018)
    Figure Global Cloud Contact Center Market Size Market Share by Type (2013-2018)
    Table Global Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
    Table Global Cloud Contact Center Market Size Share by Application (2013-2018)
    Figure Global Cloud Contact Center Market Size Market Share by Application (2013-2018)
    Figure Global Cloud Contact Center Revenue Market Share by Application in 2017
    Figure United States Cloud Contact Center Market Size 2013-2018 (Million US$)
    Table United States Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
    Table United States Key Players Cloud Contact Center Market Share (2017-2018)
    Table United States Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
    Table United States Cloud Contact Center Market Share by Type (2013-2018)
    Table United States Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
    Table United States Cloud Contact Center Market Share by Application (2013-2018)
    Figure Europe Cloud Contact Center Market Size 2013-2018 (Million US$)
    Table Europe Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
    Table Europe Key Players Cloud Contact Center Market Share (2017-2018)
    Table Europe Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
    Table Europe Cloud Contact Center Market Share by Type (2013-2018)
    Table Europe Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
    Table Europe Cloud Contact Center Market Share by Application (2013-2018)
    Figure China Cloud Contact Center Market Size 2013-2018 (Million US$)
    Table China Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
    Table China Key Players Cloud Contact Center Market Share (2017-2018)
    Table China Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
    Table China Cloud Contact Center Market Share by Type (2013-2018)
    Table China Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
    Table China Cloud Contact Center Market Share by Application (2013-2018)
    Figure Japan Cloud Contact Center Market Size 2013-2018 (Million US$)
    Table Japan Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
    Table Japan Key Players Cloud Contact Center Market Share (2017-2018)
    Table Japan Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
    Table Japan Cloud Contact Center Market Share by Type (2013-2018)
    Table Japan Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
    Table Japan Cloud Contact Center Market Share by Application (2013-2018)
    Figure Southeast Asia Cloud Contact Center Market Size 2013-2018 (Million US$)
    Table Southeast Asia Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
    Table Southeast Asia Key Players Cloud Contact Center Market Share (2017-2018)
    Table Southeast Asia Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
    Table Southeast Asia Cloud Contact Center Market Share by Type (2013-2018)
    Table Southeast Asia Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
    Table Southeast Asia Cloud Contact Center Market Share by Application (2013-2018)
    Figure India Cloud Contact Center Market Size 2013-2018 (Million US$)
    Table India Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
    Table India Key Players Cloud Contact Center Market Share (2017-2018)
    Table India Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
    Table India Cloud Contact Center Market Share by Type (2013-2018)
    Table India Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
    Table India Cloud Contact Center Market Share by Application (2013-2018)
    Figure Central & South America Cloud Contact Center Market Size 2013-2018 (Million US$)
    Table Central & South America Key Players Cloud Contact Center Revenue (2017-2018) (Million US$)
    Table Central & South America Key Players Cloud Contact Center Market Share (2017-2018)
    Table Central & South America Cloud Contact Center Market Size by Type (2013-2018) (Million US$)
    Table Central & South America Cloud Contact Center Market Share by Type (2013-2018)
    Table Central & South America Cloud Contact Center Market Size by Application (2013-2018) (Million US$)
    Table Central & South America Cloud Contact Center Market Share by Application (2013-2018)
    Table 8x8, Inc. Company Details
    Table 8x8, Inc. Revenue in Cloud Contact Center Business (2013-2018) (Million US$)
    Figure 8x8, Inc. Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
    Table 8x8, Inc. Recent Development
    Table Five9 Company Details
    Table Five9 Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
    Figure Five9 Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
    Table Five9 Recent Development
    Table Cisco Company Details
    Table Cisco Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
    Figure Cisco Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
    Table Cisco Recent Development
    Table Genesys Company Details
    Table Genesys Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
    Figure Genesys Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
    Table Genesys Recent Development
    Table Oracle Company Details
    Table Oracle Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
    Figure Oracle Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
    Table Oracle Recent Development
    Table Newvoicemedia Company Details
    Table Newvoicemedia Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
    Figure Newvoicemedia Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
    Table Newvoicemedia Recent Development
    Table Connect First Company Details
    Table Connect First Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
    Figure Connect First Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
    Table Connect First Recent Development
    Table Aspect Software Company Details
    Table Aspect Software Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
    Figure Aspect Software Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
    Table Aspect Software Recent Development
    Table Nice Ltd. Company Details
    Table Nice Ltd. Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
    Figure Nice Ltd. Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
    Table Nice Ltd. Recent Development
    Table 3clogic Company Details
    Table 3clogic Revenue in Cloud Contact Center Business (2013-2018)(Million US$)
    Figure 3clogic Revenue Growth Rate in Cloud Contact Center Business (2013-2018)
    Table 3clogic Recent Development
    Table Bt Group Company Details
    Table West Corporation Company Details
    Table Liveops Company Details
    Table Mitel Networks Corporation Company Details
    Table Ozonetel Systems Pvt. Ltd Company Details
    Table Evolve IP, LLC. Company Details
    Table Global Cloud Contact Center Market Size by Regions (Million US$) 2018-2025
    Figure Global Cloud Contact Center Market Size Share by Regions (2018-2025)
    Figure Global Cloud Contact Center Market Size Share by Regions in 2025
    Figure United States Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
    Figure Europe Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
    Figure China Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
    Figure Japan Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
    Figure Southeast Asia Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
    Figure India Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
    Figure Central & South America Cloud Contact Center Market Size Forecast (2018-2025)(Million USD)
    Table Global Cloud Contact Center Market Size by Product (2018-2025) (Million US$)
    Figure Global Cloud Contact Center Market Size by Product (2018-2025)
    Figure Global Cloud Contact Center Market Size by Product in 2025
    Table Global Cloud Contact Center Market Size by Application (2018-2025) (Million US$)
    Figure Global Cloud Contact Center Market Size by Application (2018-2025)
    Figure Global Cloud Contact Center Market Size by Application in 2025
    Table Research Programs/Design for This Report
    Figure Bottom-up and Top-down Approaches for This Report
    Figure Data Triangulation
    Table Key Data Information from Secondary Sources
    Table Key Data Information from Primary Sources

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