EMEA (Europe, Middle East and Africa) Contact Center Market Report 2017

Published: Aug, 2017 | Pages: 120 | Publisher: QYResearch
Industry: Machinery | Report Format: Electronic (PDF)

In this report, the EMEA Contact Center market is valued at USD XX million in 2016 and is expected to reach USD XX million by the end of 2022, growing at a CAGR of XX% between 2016 and 2022.

Geographically, this report split EMEA into Europe, the Middle East and Africa, With sales (K Units), revenue (Million USD), market share and growth rate of Contact Center for these regions, from 2012 to 2022 (forecast)
    Europe: Germany, France, UK, Russia, Italy and Benelux;
    Middle East: Saudi Arabia, Israel, UAE and Iran;
    Africa: South Africa, Nigeria, Egypt and Algeria.

EMEA Contact Center market competition by top manufacturers/players, with Contact Center sales volume (K Units), price (USD/Unit), revenue (Million USD) and market share for each manufacturer/player; the top players including
    Alcatel-Lucent
    Avaya
    Cisco Systems
    Huawei Technologies
    3CLogic
    8x8
    Aastra
    Altitude Software
    Aspect Software
    Connect First
    Convergys
    CRMXchange
    Enghouse Interactive
    Five9
    Fujitsu
    Genesys
    HP
    Incontact
    Interactive Intelligence
    Mitel Networks
    NEC
    Noble Systems
    Oracle
    Presence Technology
    SAP
    ShoreTel

On the basis of product, this report displays the sales volume (K Units), revenue (Million USD), product price (USD/Unit), market share and growth rate of each type, primarily split into
    IVR
    IP PBX
    Voice Mail Software

On the basis on the end users/applications, this report focuses on the status and outlook for major applications/end users, sales volume (K Units), market share and growth rate of Contact Center for each application, including
    Government Unit
    Military
    Business
    Other

If you have any special requirements, please let us know and we will offer you the report as you want.

 Table of Contents

EMEA (Europe, Middle East and Africa) Contact Center Market Report 2017
1 Contact Center Overview
    1.1 Product Overview and Scope of Contact Center
    1.2 Classification of Contact Center
        1.2.1 EMEA Contact Center Market Size (Sales) Comparison by Type (2012-2022)
        1.2.2 EMEA Contact Center Market Size (Sales) Market Share by Type (Product Category) in 2016
        1.2.3 IVR
        1.2.4 IP PBX
        1.2.5 Voice Mail Software
    1.3 EMEA Contact Center Market by Application/End Users
        1.3.1 EMEA Contact Center Sales (Volume) and Market Share Comparison by Application (2012-2022
        1.3.2 Government Unit
        1.3.3 Military
        1.3.4 Business
        1.3.5 Other
    1.4 EMEA Contact Center Market by Region
        1.4.1 EMEA Contact Center Market Size (Value) Comparison by Region (2012-2022)
        1.4.2 Europe Status and Prospect (2012-2022)
        1.4.3 Middle East Status and Prospect (2012-2022)
        1.4.4 Africa Status and Prospect (2012-2022)
    1.5 EMEA Market Size (Value and Volume) of Contact Center (2012-2022)
        1.5.1 EMEA Contact Center Sales and Growth Rate (2012-2022)
        1.5.2 EMEA Contact Center Revenue and Growth Rate (2012-2022)

2 EMEA Contact Center Competition by Manufacturers/Players/Suppliers, Region, Type and Application
    2.1 EMEA Contact Center Market Competition by Players/Manufacturers
        2.1.1 EMEA Contact Center Sales Volume and Market Share of Major Players (2012-2017)
        2.1.2 EMEA Contact Center Revenue and Share by Players (2012-2017)
        2.1.3 EMEA Contact Center Sale Price by Players (2012-2017)
    2.2 EMEA Contact Center (Volume and Value) by Type/Product Category
        2.2.1 EMEA Contact Center Sales and Market Share by Type (2012-2017)
        2.2.2 EMEA Contact Center Revenue and Market Share by Type (2012-2017)
        2.2.3 EMEA Contact Center Sale Price by Type (2012-2017)
    2.3 EMEA Contact Center (Volume) by Application
    2.4 EMEA Contact Center (Volume and Value) by Region
        2.4.1 EMEA Contact Center Sales and Market Share by Region (2012-2017)
        2.4.2 EMEA Contact Center Revenue and Market Share by Region (2012-2017)
        2.4.3 EMEA Contact Center Sales Price by Region (2012-2017)

3 Europe Contact Center (Volume, Value and Sales Price), by Players, Countries, Type and Application
    3.1 Europe Contact Center Sales and Value (2012-2017)
        3.1.1 Europe Contact Center Sales Volume and Growth Rate (2012-2017)
        3.1.2 Europe Contact Center Revenue and Growth Rate (2012-2017)
    3.2 Europe Contact Center Sales and Market Share by Type
    3.3 Europe Contact Center Sales and Market Share by Application
    3.4 Europe Contact Center Sales Volume and Value (Revenue) by Countries
        3.4.1 Europe Contact Center Sales Volume by Countries (2012-2017)
        3.4.2 Europe Contact Center Revenue by Countries (2012-2017)
        3.4.3 Germany Contact Center Sales and Growth Rate (2012-2017)
        3.4.4 France Contact Center Sales and Growth Rate (2012-2017)
        3.4.5 UK Contact Center Sales and Growth Rate (2012-2017)
        3.4.6 Russia Contact Center Sales and Growth Rate (2012-2017)
        3.4.7 Italy Contact Center Sales and Growth Rate (2012-2017)
        3.4.8 Benelux Contact Center Sales and Growth Rate (2012-2017)

4 Middle East Contact Center (Volume, Value and Sales Price), by Region, Type and Application
    4.1 Middle East Contact Center Sales and Value (2012-2017)
        4.1.1 Middle East Contact Center Sales Volume and Growth Rate (2012-2017)
        4.1.2 Middle East Contact Center Revenue and Growth Rate (2012-2017)
    4.2 Middle East Contact Center Sales and Market Share by Type
    4.3 Middle East Contact Center Sales and Market Share by Application
    4.4 Middle East Contact Center Sales Volume and Value (Revenue) by Countries
        4.4.1 Middle East Contact Center Sales Volume by Countries (2012-2017)
        4.4.2 Middle East Contact Center Revenue by Countries (2012-2017)
        4.4.3 Saudi Arabia Contact Center Sales and Growth Rate (2012-2017)
        4.4.4 Israel Contact Center Sales and Growth Rate (2012-2017)
        4.4.5 UAE Contact Center Sales and Growth Rate (2012-2017)
        4.4.6 Iran Contact Center Sales and Growth Rate (2012-2017)

5 Africa Contact Center (Volume, Value and Sales Price) by Players, Countries, Type and Application
    5.1 Africa Contact Center Sales and Value (2012-2017)
        5.1.1 Africa Contact Center Sales Volume and Growth Rate (2012-2017)
        5.1.2 Africa Contact Center Revenue and Growth Rate (2012-2017)
    5.2 Africa Contact Center Sales and Market Share by Type
    5.3 Africa Contact Center Sales and Market Share by Application
    5.4 Africa Contact Center Sales Volume and Value (Revenue) by Countries
        5.4.1 Africa Contact Center Sales Volume by Countries (2012-2017)
        5.4.2 Africa Contact Center Revenue by Countries (2012-2017)
        5.4.3 South Africa Contact Center Sales and Growth Rate (2012-2017)
        5.4.4 Nigeria Contact Center Sales and Growth Rate (2012-2017)
        5.4.5 Egypt Contact Center Sales and Growth Rate (2012-2017)
        5.4.6 Algeria Contact Center Sales and Growth Rate (2012-2017)

6 EMEA Contact Center Manufacturers/Players Profiles and Sales Data
    6.1 Alcatel-Lucent
        6.1.1 Company Basic Information, Manufacturing Base and Competitors
        6.1.2 Contact Center Product Type, Application and Specification
            6.1.2.1 Product A
            6.1.2.2 Product B
        6.1.3 Alcatel-Lucent Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
        6.1.4 Main Business/Business Overview
    6.2 Avaya
        6.2.1 Company Basic Information, Manufacturing Base and Competitors
        6.2.2 Contact Center Product Type, Application and Specification
            6.2.2.1 Product A
            6.2.2.2 Product B
        6.2.3 Avaya Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
        6.2.4 Main Business/Business Overview
    6.3 Cisco Systems
        6.3.1 Company Basic Information, Manufacturing Base and Competitors
        6.3.2 Contact Center Product Type, Application and Specification
            6.3.2.1 Product A
            6.3.2.2 Product B
        6.3.3 Cisco Systems Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
        6.3.4 Main Business/Business Overview
    6.4 Huawei Technologies
        6.4.1 Company Basic Information, Manufacturing Base and Competitors
        6.4.2 Contact Center Product Type, Application and Specification
            6.4.2.1 Product A
            6.4.2.2 Product B
        6.4.3 Huawei Technologies Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
        6.4.4 Main Business/Business Overview
    6.5 3CLogic
        6.5.1 Company Basic Information, Manufacturing Base and Competitors
        6.5.2 Contact Center Product Type, Application and Specification
            6.5.2.1 Product A
            6.5.2.2 Product B
        6.5.3 3CLogic Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
        6.5.4 Main Business/Business Overview
    6.6 8x8
        6.6.1 Company Basic Information, Manufacturing Base and Competitors
        6.6.2 Contact Center Product Type, Application and Specification
            6.6.2.1 Product A
            6.6.2.2 Product B
        6.6.3 8x8 Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
        6.6.4 Main Business/Business Overview
    6.7 Aastra
        6.7.1 Company Basic Information, Manufacturing Base and Competitors
        6.7.2 Contact Center Product Type, Application and Specification
            6.7.2.1 Product A
            6.7.2.2 Product B
        6.7.3 Aastra Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
        6.7.4 Main Business/Business Overview
    6.8 Altitude Software
        6.8.1 Company Basic Information, Manufacturing Base and Competitors
        6.8.2 Contact Center Product Type, Application and Specification
            6.8.2.1 Product A
            6.8.2.2 Product B
        6.8.3 Altitude Software Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
        6.8.4 Main Business/Business Overview
    6.9 Aspect Software
        6.9.1 Company Basic Information, Manufacturing Base and Competitors
        6.9.2 Contact Center Product Type, Application and Specification
            6.9.2.1 Product A
            6.9.2.2 Product B
        6.9.3 Aspect Software Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
        6.9.4 Main Business/Business Overview
    6.10 Connect First
        6.10.1 Company Basic Information, Manufacturing Base and Competitors
        6.10.2 Contact Center Product Type, Application and Specification
            6.10.2.1 Product A
            6.10.2.2 Product B
        6.10.3 Connect First Contact Center Sales, Revenue, Price and Gross Margin (2012-2017)
        6.10.4 Main Business/Business Overview
    6.11 Convergys
    6.12 CRMXchange
    6.13 Enghouse Interactive
    6.14 Five9
    6.15 Fujitsu
    6.16 Genesys
    6.17 HP
    6.18 Incontact
    6.19 Interactive Intelligence
    6.20 Mitel Networks
    6.21 NEC
    6.22 Noble Systems
    6.23 Oracle
    6.24 Presence Technology
    6.25 SAP
    6.26 ShoreTel

7 Contact Center Manufacturing Cost Analysis
    7.1 Contact Center Key Raw Materials Analysis
        7.1.1 Key Raw Materials
        7.1.2 Price Trend of Key Raw Materials
        7.1.3 Key Suppliers of Raw Materials
        7.1.4 Market Concentration Rate of Raw Materials
    7.2 Proportion of Manufacturing Cost Structure
        7.2.1 Raw Materials
        7.2.2 Labor Cost
        7.2.3 Manufacturing Expenses
    7.3 Manufacturing Process Analysis of Contact Center

8 Industrial Chain, Sourcing Strategy and Downstream Buyers
    8.1 Contact Center Industrial Chain Analysis
    8.2 Upstream Raw Materials Sourcing
    8.3 Raw Materials Sources of Contact Center Major Manufacturers in 2016
    8.4 Downstream Buyers

9 Marketing Strategy Analysis, Distributors/Traders
    9.1 Marketing Channel
        9.1.1 Direct Marketing
        9.1.2 Indirect Marketing
        9.1.3 Marketing Channel Development Trend
    9.2 Market Positioning
        9.2.1 Pricing Strategy
        9.2.2 Brand Strategy
        9.2.3 Target Client
    9.3 Distributors/Traders List

10 Market Effect Factors Analysis
    10.1 Technology Progress/Risk
        10.1.1 Substitutes Threat
        10.1.2 Technology Progress in Related Industry
    10.2 Consumer Needs/Customer Preference Change
    10.3 Economic/Political Environmental Change

11 EMEA Contact Center Market Forecast (2017-2022)
    11.1 EMEA Contact Center Sales, Revenue and Price Forecast (2017-2022)
        11.1.1 EMEA Contact Center Sales and Growth Rate Forecast (2017-2022)
        11.1.2 EMEA Contact Center Revenue and Growth Rate Forecast (2017-2022)
        11.1.3 EMEA Contact Center Price and Trend Forecast (2017-2022)
    11.2 EMEA Contact Center Sales, Revenue and Growth Rate Forecast by Region (2017-2022)
    11.3 Europe Contact Center Sales, Revenue and Growth Rate Forecast by Region (2017-2022)
    11.4 Middle Eastt Contact Center Sales, Revenue and Growth Rate Forecast by Region (2017-2022)
    11.5 Africa Contact Center Sales, Revenue and Growth Rate Forecast by Region (2017-2022)
    11.6 EMEA Contact Center Sales Forecast by Type (2017-2022)
    11.7 EMEA Contact Center Sales Forecast by Application (2017-2022)

12 Research Findings and Conclusion

13 Appendix
    13.1 Methodology/Research Approach
        13.1.1 Research Programs/Design
        13.1.2 Market Size Estimation
        13.1.3 Market Breakdown and Data Triangulation
    13.2 Data Source
        13.2.1 Secondary Sources
        13.2.2 Primary Sources
    13.3 Disclaimer

List of Tables and Figures

    Figure Product Picture of Contact Center
    Figure EMEA Contact Center Sales Volume (K Units) by Type (2012-2022)
    Figure EMEA Contact Center Sales Volume Market Share by Type (Product Category) in 2016
    Figure IVR Product Picture
    Figure IP PBX Product Picture
    Figure Voice Mail Software Product Picture
    Figure EMEA Contact Center Sales Volume (K Units) by Application (2012-2022)
    Figure EMEA Sales Market Share of Contact Center by Application in 2016
    Figure Government Unit Examples
    Table Key Downstream Customer in Government Unit
    Figure Military Examples
    Table Key Downstream Customer in Military
    Figure Business Examples
    Table Key Downstream Customer in Business
    Figure Other Examples
    Table Key Downstream Customer in Other
    Figure EMEA Contact Center Market Size (Million USD) by Region (2012-2022)
    Figure Europe Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
    Figure Europe Contact Center Revenue (Million USD) Status and Forecast by Countries
    Figure Middle East Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
    Figure Middle East Contact Center Revenue (Million USD) Status and Forecast by Countries
    Figure Africa Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
    Figure Africa Contact Center Revenue (Million USD) Status and Forecast by Countries
    Figure EMEA Contact Center Sales Volume and Growth Rate (2012-2022)
    Figure EMEA Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
    Figure EMEA Contact Center Market Major Players Product Sales Volume (K Units) (2012-2017)
    Table EMEA Contact Center Sales Volume (K Units) of Major Players (2012-2017)
    Table EMEA Contact Center Sales Share by Players (2012-2017)
    Figure 2016 Contact Center Sales Share by Players
    Figure 2017 Contact Center Sales Share by Players
    Figure EMEA Contact Center Market Major Players Product Revenue (Million USD) (2012-2017)
    Table EMEA Contact Center Revenue (Million USD) by Players (2012-2017)
    Table EMEA Contact Center Revenue Share by Players (2012-2017)
    Table 2016 EMEA Contact Center Revenue Share by Players
    Table 2017 EMEA Contact Center Revenue Share by Players
    Table EMEA Contact Center Sale Price (USD/Unit) by Players (2012-2017)
    Table EMEA Contact Center Sales (K Units) and Market Share by Type (2012-2017)
    Table EMEA Contact Center Sales Share by Type (2012-2017)
    Figure Sales Market Share of Contact Center by Type (2012-2017)
    Figure EMEA Contact Center Sales Market Share by Type (2012-2017)
    Table EMEA Contact Center Revenue (Million USD) and Market Share by Type (2012-2017)
    Table EMEA Contact Center Revenue Share by Type (2012-2017)
    Figure Revenue Market Share of Contact Center by Type in 2016
    Table EMEA Contact Center Sale Price (USD/Unit) by Type (2012-2017)
    Table EMEA Contact Center Sales (K Units) and Market Share by Application (2012-2017)
    Table EMEA Contact Center Sales Share by Application (2012-2017)
    Figure Sales Market Share of Contact Center by Application (2012-2017)
    Figure EMEA Contact Center Sales Market Share by Application in 2016
    Table EMEA Contact Center Sales (K Units) and Market Share by Region (2012-2017)
    Table EMEA Contact Center Sales Share by Region (2012-2017)
    Figure Sales Market Share of Contact Center by Region (2012-2017)
    Figure EMEA Contact Center Sales Market Share in 2016
    Table EMEA Contact Center Revenue (Million USD) and Market Share by Region (2012-2017)
    Table EMEA Contact Center Revenue Share by Region (2012-2017)
    Figure Revenue Market Share of Contact Center by Region (2012-2017)
    Figure EMEA Contact Center Revenue Market Share Regions in 2016
    Table EMEA Contact Center Sales Price (USD/Unit) by Region (2012-2017)
    Figure Europe Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Europe Contact Center Revenue and Growth Rate (2012-2017)
    Table Europe Contact Center Sales (K Units) by Type (2012-2017)
    Table Europe Contact Center Market Share by Type (2012-2017)
    Figure Europe Contact Center Market Share by Type in 2016
    Table Europe Contact Center Sales (K Units) by Application (2012-2017)
    Table Europe Contact Center Market Share by Application (2012-2017)
    Figure Europe Contact Center Market Share by Application in 2016
    Table Europe Contact Center Sales (K Units) by Countries (2012-2017)
    Table Europe Contact Center Sales Market Share by Countries (2012-2017)
    Figure Europe Contact Center Sales Market Share by Countries (2012-2017)
    Figure Europe Contact Center Sales Market Share by Countries in 2016
    Table Europe Contact Center Revenue (Million USD) by Countries (2012-2017)
    Table Europe Contact Center Revenue Market Share by Countries (2012-2017)
    Figure Europe Contact Center Revenue Market Share by Countries (2012-2017)
    Figure Europe Contact Center Revenue Market Share by Countries in 2016
    Figure Germany Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure France Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure UK Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Russia Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Italy Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Benelux Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Middle East Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Middle East Contact Center Revenue (Million USD) and Growth Rate (2012-2017)
    Table Middle East Contact Center Sales (K Units) by Type (2012-2017)
    Table Middle East Contact Center Market Share by Type (2012-2017)
    Figure Middle East Contact Center Market Share by Type (2012-2017)
    Table Middle East Contact Center Sales (K Units) by Applications (2012-2017)
    Table Middle East Contact Center Market Share by Applications (2012-2017)
    Figure Middle East Contact Center Sales Market Share by Application in 2016
    Table Middle East Contact Center Sales Volume (K Units) by Countries (2012-2017)
    Table Middle East Contact Center Sales Volume Market Share by Countries (2012-2017)
    Figure Middle East Contact Center Sales Volume Market Share by Countries in 2016
    Table Middle East Contact Center Revenue (Million USD) by Countries (2012-2017)
    Table Middle East Contact Center Revenue Market Share by Countries (2012-2017)
    Figure Middle East Contact Center Revenue Market Share by Countries (2012-2017)
    Figure Middle East Contact Center Revenue Market Share by Countries in 2016
    Figure Saudi Arabia Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Israel Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure UAE Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Iran Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Africa Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Africa Contact Center Revenue (Million USD) and Growth Rate (2012-2017)
    Table Africa Contact Center Sales (K Units) by Type (2012-2017)
    Table Africa Contact Center Sales Market Share by Type (2012-2017)
    Figure Africa Contact Center Sales Market Share by Type (2012-2017)
    Figure Africa Contact Center Sales Market Share by Type in 2016
    Table Africa Contact Center Sales (K Units) by Application (2012-2017)
    Table Africa Contact Center Sales Market Share by Application (2012-2017)
    Figure Africa Contact Center Sales Market Share by Application (2012-2017)
    Table Africa Contact Center Sales Volume (K Units) by Countries (2012-2017)
    Table Africa Contact Center Sales Market Share by Countries (2012-2017)
    Figure Africa Contact Center Sales Market Share by Countries (2012-2017)
    Figure Africa Contact Center Sales Market Share by Countries in 2016
    Table Africa Contact Center Revenue (Million USD) by Countries (2012-2017)
    Table Africa Contact Center Revenue Market Share by Countries (2012-2017)
    Figure Africa Contact Center Revenue Market Share by Countries (2012-2017)
    Figure Africa Contact Center Revenue Market Share by Countries in 2016
    Figure South Africa Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Nigeria Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Egypt Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Algeria Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Table Alcatel-Lucent Contact Center Basic Information List
    Table Alcatel-Lucent Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
    Figure Alcatel-Lucent Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Alcatel-Lucent Contact Center Sales Market Share in EMEA (2012-2017)
    Figure Alcatel-Lucent Contact Center Revenue Market Share in EMEA (2012-2017)
    Table Avaya Contact Center Basic Information List
    Table Avaya Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
    Figure Avaya Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Avaya Contact Center Sales Market Share in EMEA (2012-2017)
    Figure Avaya Contact Center Revenue Market Share in EMEA (2012-2017)
    Table Cisco Systems Contact Center Basic Information List
    Table Cisco Systems Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
    Figure Cisco Systems Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Cisco Systems Contact Center Sales Market Share in EMEA (2012-2017)
    Figure Cisco Systems Contact Center Revenue Market Share in EMEA (2012-2017)
    Table Huawei Technologies Contact Center Basic Information List
    Table Huawei Technologies Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
    Figure Huawei Technologies Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Huawei Technologies Contact Center Sales Market Share in EMEA (2012-2017)
    Figure Huawei Technologies Contact Center Revenue Market Share in EMEA (2012-2017)
    Table 3CLogic Contact Center Basic Information List
    Table 3CLogic Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
    Figure 3CLogic Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure 3CLogic Contact Center Sales Market Share in EMEA (2012-2017)
    Figure 3CLogic Contact Center Revenue Market Share in EMEA (2012-2017)
    Table 8x8 Contact Center Basic Information List
    Table 8x8 Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
    Figure 8x8 Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure 8x8 Contact Center Sales Market Share in EMEA (2012-2017)
    Figure 8x8 Contact Center Revenue Market Share in EMEA (2012-2017)
    Table Aastra Contact Center Basic Information List
    Table Aastra Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
    Figure Aastra Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Aastra Contact Center Sales Market Share in EMEA (2012-2017)
    Figure Aastra Contact Center Revenue Market Share in EMEA (2012-2017)
    Table Altitude Software Contact Center Basic Information List
    Table Altitude Software Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
    Figure Altitude Software Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Altitude Software Contact Center Sales Market Share in EMEA (2012-2017)
    Figure Altitude Software Contact Center Revenue Market Share in EMEA (2012-2017)
    Table Aspect Software Contact Center Basic Information List
    Table Aspect Software Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
    Figure Aspect Software Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Aspect Software Contact Center Sales Market Share in EMEA (2012-2017)
    Figure Aspect Software Contact Center Revenue Market Share in EMEA (2012-2017)
    Table Connect First Contact Center Basic Information List
    Table Connect First Contact Center Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (2012-2017)
    Figure Connect First Contact Center Sales (K Units) and Growth Rate (2012-2017)
    Figure Connect First Contact Center Sales Market Share in EMEA (2012-2017)
    Figure Connect First Contact Center Revenue Market Share in EMEA (2012-2017)
    Table Convergys Contact Center Basic Information List
    Table CRMXchange Contact Center Basic Information List
    Table Enghouse Interactive Contact Center Basic Information List
    Table Five9 Contact Center Basic Information List
    Table Fujitsu Contact Center Basic Information List
    Table Genesys Contact Center Basic Information List
    Table HP Contact Center Basic Information List
    Table Incontact Contact Center Basic Information List
    Table Interactive Intelligence Contact Center Basic Information List
    Table Mitel Networks Contact Center Basic Information List
    Table NEC Contact Center Basic Information List
    Table Noble Systems Contact Center Basic Information List
    Table Oracle Contact Center Basic Information List
    Table Presence Technology Contact Center Basic Information List
    Table SAP Contact Center Basic Information List
    Table ShoreTel Contact Center Basic Information List
    Table Production Base and Market Concentration Rate of Raw Material
    Figure Price Trend of Key Raw Materials
    Table Key Suppliers of Raw Materials
    Figure Manufacturing Cost Structure of Contact Center
    Figure Manufacturing Process Analysis of Contact Center
    Figure Contact Center Industrial Chain Analysis
    Table Raw Materials Sources of Contact Center Major Manufacturers in 2016
    Table Major Buyers of Contact Center
    Table Distributors/Traders List
    Figure EMEA Contact Center Sales (K Units) and Growth Rate Forecast (2017-2022)
    Figure EMEA Contact Center Revenue and Growth Rate Forecast (2017-2022)
    Figure EMEA Contact Center Price (USD/Unit) and Trend Forecast (2017-2022)
    Table EMEA Contact Center Sales (K Units) Forecast by Region (2017-2022)
    Figure EMEA Contact Center Sales Market Share Forecast by Region (2017-2022)
    Table EMEA Contact Center Revenue (Million USD) Forecast by Region (2017-2022)
    Figure EMEA Contact Center Revenue Market Share Forecast by Region (2017-2022)
    Table Europe Contact Center Sales (K Units) Forecast by Countries (2017-2022)
    Figure Europe Contact Center Sales Market Share Forecast by Countries (2017-2022)
    Table Europe Contact Center Revenue (Million USD) Forecast by Countries (2017-2022)
    Figure Europe Contact Center Revenue Market Share Forecast by Countries (2017-2022)
    Table Middle East Contact Center Sales (K Units) Forecast by Countries (2017-2022)
    Figure Middle East Contact Center Sales Market Share Forecast by Countries (2017-2022)
    Table Middle East Contact Center Revenue (Million USD) Forecast by Countries (2017-2022)
    Figure Middle East Contact Center Revenue Market Share Forecast by Countries (2017-2022)
    Table Africa Contact Center Sales (K Units) Forecast by Countries (2017-2022)
    Figure Africa Contact Center Sales Market Share Forecast by Countries (2017-2022)
    Table Africa Contact Center Revenue (Million USD) Forecast by Countries (2017-2022)
    Figure Africa Contact Center Revenue Market Share Forecast by Countries (2017-2022)
    Table EMEA Contact Center Sales (K Units) Forecast by Type (2017-2022)
    Figure EMEA Contact Center Sales Market Share Forecast by Type (2017-2022)
    Table EMEA Contact Center Sales (K Units) Forecast by Application (2017-2022)
    Figure EMEA Contact Center Sales Market Share Forecast by Application (2017-2022)
    Table Research Programs/Design for This Report
    Figure Bottom-up and Top-down Approaches for This Report
    Figure Data Triangulation
    Table Key Data Information from Secondary Sources
    Table Key Data Information from Primary Sources

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