2017-2022 Global and Japan Interactive Voice Response Market Analysis Report

Published: Sep, 2017 | Pages: 112 | Publisher: JP Research
Industry: Electronics | Report Format: Electronic (PDF)

The global Interactive Voice Response market is valued at XX million USD in 2016 and is expected to reach XX million USD by the end of 2017, growing at a CAGR of XX% between 2016 and 2022.

Japan plays an important role in global market, with market size of xx million USD in 2016 and will be xx million USD in 2017, with a CAGR of xx%.

This report, with focus on top players in the global and Japan, studies the Interactive Voice Response market's development status and future trend in the global and Japan. It splits Interactive Voice Response market by type and by applications to fully and deeply research and reveal market profile and prospect.

The major players include
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
AT&T Inc. (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US),
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
inContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)
Quintum (US)

Geographically, this report splits the Global market into the following regions:
Asia Pacific
Japan
Tokyo
Yokohama
Osaka
Nagoya
Others
China
Korea
India
Others
Europe
France
Germany
United Kingdom
Italy
Russia
Others
North America
United States
Canada
Latin America
Brazil
Mexico
Others
Southeast Asia
Singapore
Malaysia
Vietnam
Myanmar
Thailand
Indonesia
Philippines
Others
Middle East & Africa
Saudi Arabia
Iran
UAE
Turkey
Israel
Egypt
South Africa
Others

On the basis of product, the Interactive Voice Response market is primarily split into
By Technology
Speech Based
Touch-tone Based
By Deployment Mode
Cloud
On Premise
By Services
Installation
Training & Education
Maintenance & Support

Key Applications
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education
Others

 Table of Contents

2017-2022 Global and Japan Interactive Voice Response Market Analysis Report
1 Interactive Voice Response Overview
    1.1 Product Overview and Scope of Interactive Voice Response
    1.2 Global and Japan Interactive Voice Response Market by Applications/End Users
        1.2.1 Japan Interactive Voice Response Sales (K Units) and Market Share Comparison by Applications (2012-2017)
            1.2.1.1 Japan Interactive Voice Response Sales (K Units) and Market Share by Applications (2012-2017)
            1.2.1.2 Japan Interactive Voice Response Sales Growth Rate (%) by Applications (2012-2017)
            1.2.1.3 Market Drivers and Opportunities
        1.2.2 Japan Interactive Voice Response Sales (K Units) and Market Share Comparison by Applications (2012-2017)
        1.2.3 Global Interactive Voice Response Sales by Application (2012-2017)
            1.2.3.1 Global Interactive Voice Response Sales (K Units) and Market Share by Applications (2012-2017)
            1.2.3.2 Global Interactive Voice Response Sales Growth Rate (%) by Applications (2012-2017)
            1.2.3.3 Market Drivers and Opportunities
        1.2.4 Global Interactive Voice Response Sales (K Units) and Market Share Comparison by Applications (2012-2017)
        1.2.5 BFSI
        1.2.6 Travel and Hospitality
        1.2.7 Pharma and Healthcare
        1.2.8 Telecommunications
        1.2.9 Government and Public Sector
        1.2.10 Transportation and Logistics
        1.2.11 ITES
        1.2.12 Media, Retail, and E-commerce
        1.2.13 Education
        1.2.14 Others
    1.3 Global and Japan Market Size (Sales and Revenue) of Interactive Voice Response (2012-2017)
        1.3.1 Japan Market Size (Sales and Revenue) of Interactive Voice Response (2012-2017)
            1.3.1.1 Japan Interactive Voice Response Sales (K Units) and Growth Rate (%) (2012-2017)
            1.3.1.2 Japan Interactive Voice Response Revenue (Million USD) and Growth Rate (2012-2017)
        1.3.2 Global Market Size (Sales and Revenue) of Interactive Voice Response (2012-2017)
            1.3.2.1 Global Interactive Voice Response Sales (K Units) and Growth Rate (%) (2012-2017)
            1.3.2.2 Global Interactive Voice Response Revenue (Million USD) and Growth Rate (2012-2017)
    1.4 Global and Japan Classification of Interactive Voice Response by Technology
        1.4.1 Japan Interactive Voice Response Sales (K Units) and Market Share by Technology (2012-2017)
        1.4.2 Global Interactive Voice Response Sales (K Units) and Market Share by Technology (2012-2017)
        1.4.3 Japan Interactive Voice Response Revenue (Million USD) and Market Share by Technology (2012-2017)
        1.4.4 Global Interactive Voice Response Revenue (Million USD) and Market Share by Technology (2012-2017)
        1.4.5 Japan Interactive Voice Response Price (USD/Unit) by Technology (2012-2017)
        1.4.6 Global Interactive Voice Response Price (USD/Unit) by Technology (2012-2017)
        1.4.7 Japan Interactive Voice Response Sales Growth Rate (%) by Technology (2012-2017)
        1.4.8 Global Interactive Voice Response Sales Growth Rate (%) by Technology (2012-2017)
        1.4.9 Speech Based
        1.4.10 Touch-tone Based
    1.5 Global and Japan Classification of Interactive Voice Response by Deployment Mode
        1.5.1 Japan Interactive Voice Response Sales (K Units) and Market Share by Deployment Mode (2012-2017)
        1.5.2 Global Interactive Voice Response Sales (K Units) and Market Share by Deployment Mode (2012-2017)
        1.5.3 Japan Interactive Voice Response Revenue (Million USD) and Market Share by Deployment Mode (2012-2017)
        1.5.4 Global Interactive Voice Response Revenue (Million USD) and Market Share by Deployment Mode (2012-2017)
        1.5.5 Japan Interactive Voice Response Price (USD/Unit) by Deployment Mode (2012-2017)
        1.5.6 Global Interactive Voice Response Price (USD/Unit) by Deployment Mode (2012-2017)
        1.5.7 Japan Interactive Voice Response Sales Growth Rate (%) by Deployment Mode (2012-2017)
        1.5.8 Global Interactive Voice Response Sales Growth Rate (%) by Deployment Mode (2012-2017)
        1.5.9 Cloud
        1.5.10 On Premise
    1.6 Global and Japan Classification of Interactive Voice Response by Services
        1.6.1 Japan Interactive Voice Response Sales (K Units) and Market Share by Services (2012-2017)
        1.6.2 Global Interactive Voice Response Sales (K Units) and Market Share by Services (2012-2017)
        1.6.3 Japan Interactive Voice Response Revenue (Million USD) and Market Share by Services (2012-2017)
        1.6.4 Global Interactive Voice Response Revenue (Million USD) and Market Share by Services (2012-2017)
        1.6.5 Japan Interactive Voice Response Price (USD/Unit) by Services (2012-2017)
        1.6.6 Global Interactive Voice Response Price (USD/Unit) by Services (2012-2017)
        1.6.7 Japan Interactive Voice Response Sales Growth Rate (%) by Services (2012-2017)
        1.6.8 Global Interactive Voice Response Sales Growth Rate (%) by Services (2012-2017)
        1.6.9 Installation
        1.6.10 Training & Education
        1.6.11 Maintenance & Support

2 Global and Japan Interactive Voice Response Market Competition by Players/Manufacturers
    2.1 Japan Interactive Voice Response Market Competition by Players/Manufacturers
    2.1.1 Japan Interactive Voice Response Sales and Market Share of Key Players/Manufacturers (2012-2017)
    2.1.2 Japan Interactive Voice Response Revenue and Share by Players/Manufacturers (2012-2017)
    2.1.3 Japan Interactive Voice Response Average Price (USD/Unit) by Players/Manufacturers (2012-2017)
    2.1.4 Japan Interactive Voice Response Market Competitive Situation and Trends
        2.1.4.1 Japan Interactive Voice Response Market Concentration Rate
        2.1.4.2 Japan Interactive Voice Response Market Share of Top 3 and Top 5 Players/Manufacturers
        2.1.4.3 Mergers & Acquisitions, Expansion in Japan Market
    2.1.5 Japan Players/Manufacturers Interactive Voice Response Manufacturing Base Distribution, Sales Area, Product Types
    2.2 Global Interactive Voice Response Market Competition by Players/Manufacturers
    2.2.1 Global Interactive Voice Response Sales and Market Share of Key Players/Manufacturers (2012-2017)
    2.2.2 Global Interactive Voice Response Revenue and Share by Players/Manufacturers (2012-2017)
    2.2.3 Global Interactive Voice Response Average Price (USD/Unit) by Players/Manufacturers (2012-2017)
    2.2.4 Global Interactive Voice Response Market Competitive Situation and Trends
        2.2.4.1 Global Interactive Voice Response Market Concentration Rate
        2.2.4.2 Global Interactive Voice Response Market Share of Top 3 and Top 5 Players/Manufacturers
        2.2.4.3 Mergers & Acquisitions, Expansion in Global Market
    2.2.5 Global Players/Manufacturers Interactive Voice Response Manufacturing Base Distribution, Sales Area, Product Types

3 Global and Japan Interactive Voice Response Sales and Revenue by Regions (2012-2017)
    3.1 Asia Pacific Interactive Voice Response Sales and Revenue by Regions (2012-2017)
        3.1.1 Japan Interactive Voice Response Sales and Revenue  (2012-2017)
            3.1.1.1 Japan Interactive Voice Response Sales (K Units) and Market Share  (2012-2017)
            3.1.1.2 Japan Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.1.1.3 Japan Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.1.2 China Interactive Voice Response Sales and Revenue (2012-2017)
            3.1.2.1 China Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.1.2.2 China Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.1.2.3 China Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.1.3 Korea Interactive Voice Response Sales and Revenue (2012-2017)
            3.1.3.1 Korea Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.1.3.2 Korea Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.1.3.3 Korea Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.1.4 India Interactive Voice Response Sales and Revenue (2012-2017)
            3.1.4.1 India Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.1.4.2 India Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.1.4.3 India Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.1.5 Others Interactive Voice Response Sales and Revenue (2012-2017)
            3.1.5.1 Others Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.1.5.2 Others Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.1.5.3 Others Interactive Voice Response Price (USD/Unit)(2012-2017)
    3.2 Europe Interactive Voice Response Sales and Revenue by Regions (2012-2017)
        3.2.1 France Interactive Voice Response Sales and Revenue (2012-2017)
            3.2.1.1 France Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.2.1.2 France Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.2.1.3 France Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.2.2 Germany Interactive Voice Response Sales and Revenue (2012-2017)
            3.2.2.1 Germany Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.2.2.2 Germany Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.2.2.3 Germany Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.2.3 United Kingdom Interactive Voice Response Sales and Revenue (2012-2017)
            3.2.3.1 United Kingdom Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.2.3.2 United Kingdom Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.2.3.3 United Kingdom Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.2.4 Italy Interactive Voice Response Sales and Revenue (2012-2017)
            3.2.4.1 Italy Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.2.4.2 Italy Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.2.4.3 Italy Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.2.5 Russia Interactive Voice Response Sales and Revenue (2012-2017)
            3.2.5.1 Russia Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.2.5.2 Russia Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.2.5.3 Russia Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.2.6 Others Interactive Voice Response Sales and Revenue (2012-2017)
            3.2.6.1 Others Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.2.6.2 Others Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.2.6.3 Others Interactive Voice Response Price (USD/Unit)(2012-2017)
    3.3 North America Interactive Voice Response Sales and Revenue by Regions (2012-2017)
        3.3.1 United States Interactive Voice Response Sales and Revenue (2012-2017)
            3.3.1.1 United States Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.3.1.2 United States Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.3.1.3 United States Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.3.2 Canada Interactive Voice Response Sales and Revenue (2012-2017)
            3.3.2.1 Canada Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.3.2.2 Canada Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.3.2.3 Canada Interactive Voice Response Price (USD/Unit)(2012-2017)
    3.4 Latin America Interactive Voice Response Sales and Revenue by Regions (2012-2017)
        3.4.1 Brazil Interactive Voice Response Sales and Revenue (2012-2017)
            3.4.1.1 Brazil Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.4.1.2 Brazil Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.4.1.3 Brazil Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.4.2 Mexico Interactive Voice Response Sales and Revenue (2012-2017)
            3.4.2.1 Mexico Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.4.2.2 Mexico Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.4.2.3 Mexico Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.4.3 Others Interactive Voice Response Sales and Revenue (2012-2017)
            3.4.3.1 Others Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.4.3.2 Others Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.4.3.3 Others Interactive Voice Response Price (USD/Unit)(2012-2017)
    3.5 Southeast Asia Interactive Voice Response Sales and Revenue by Regions (2012-2017)
        3.5.1 Singapore Interactive Voice Response Sales and Revenue (2012-2017)
            3.5.1.1 Singapore Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.5.1.2 Singapore Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.5.1.3 Singapore Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.5.2 Malaysia Interactive Voice Response Sales and Revenue (2012-2017)
            3.5.2.1 Malaysia Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.5.2.2 Malaysia Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.5.2.3 Malaysia Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.5.3 Vietnam Interactive Voice Response Sales and Revenue (2012-2017)
            3.5.3.1 Vietnam Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.5.3.2 Vietnam Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.5.3.3 Vietnam Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.5.4 Myanmar Interactive Voice Response Sales and Revenue (2012-2017)
            3.5.4.1 Myanmar Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.5.4.2 Myanmar Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.5.4.3 Myanmar Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.5.5 Thailand Interactive Voice Response Sales and Revenue (2012-2017)
            3.5.5.1 Thailand Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.5.5.2 Thailand Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.5.5.3 Thailand Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.5.6 Indonesia Interactive Voice Response Sales and Revenue (2012-2017)
            3.5.6.1 Indonesia Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.5.6.2 Indonesia Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.5.6.3 Indonesia Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.5.7 Philippines Interactive Voice Response Sales and Revenue (2012-2017)
            3.5.7.1 Philippines Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.5.7.2 Philippines Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.5.7.3 Philippines Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.5.8 Others Interactive Voice Response Sales and Revenue (2012-2017)
            3.5.8.1 Others Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.5.8.2 Others Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.5.8.3 Others Interactive Voice Response Price (USD/Unit)(2012-2017)
    3.6 Middle East & Africa Interactive Voice Response Sales and Revenue by Regions (2012-2017)
        3.6.1 Saudi Arabia Interactive Voice Response Sales and Revenue (2012-2017)
            3.6.1.1 Saudi Arabia Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.6.1.2 Saudi Arabia Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.6.1.3 Saudi Arabia Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.6.2 Iran Interactive Voice Response Sales and Revenue (2012-2017)
            3.6.2.1 Iran Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.6.2.2 Iran Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.6.2.3 Iran Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.6.3 UAE Interactive Voice Response Sales and Revenue (2012-2017)
            3.6.3.1 UAE Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.6.3.2 UAE Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.6.3.3 UAE Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.6.4 Turkey Interactive Voice Response Sales and Revenue (2012-2017)
            3.6.4.1 Turkey Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.6.4.2 Turkey Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.6.4.3 Turkey Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.6.5 Israel Interactive Voice Response Sales and Revenue (2012-2017)
            3.6.5.1 Israel Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.6.5.2 Israel Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.6.5.3 Israel Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.6.6 Egypt Interactive Voice Response Sales and Revenue (2012-2017)
            3.6.6.1 Egypt Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.6.6.2 Egypt Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.6.6.3 Egypt Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.6.7 South Africa Interactive Voice Response Sales and Revenue (2012-2017)
            3.6.7.1 South Africa Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.6.7.2 South Africa Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.6.7.3 South Africa Interactive Voice Response Price (USD/Unit)(2012-2017)
        3.6.8 Others Interactive Voice Response Sales and Revenue (2012-2017)
            3.6.8.1 Others Interactive Voice Response Sales (K Units) and Market Share (2012-2017)
            3.6.8.2 Others Interactive Voice Response Revenue (Million USD) and Market Share (2012-2017)
            3.6.8.3 Others Interactive Voice Response Price (USD/Unit)(2012-2017)

4 Global and Japan Interactive Voice Response Players/Manufacturers Profiles and Sales Data
    4.1 8X8, Inc. (US)
        4.1.1 Company Basic Information, Manufacturing Base and Competitors
        4.1.2 Interactive Voice Response Product Category, Application and Specification
            4.1.2.1 Product A
            4.1.2.2 Product B
        4.1.3 8X8, Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
        4.1.4 Main Business/Business Overview
    4.2 Nuance Communications, Inc. (US)
        4.2.1 Company Basic Information, Manufacturing Base and Competitors
        4.2.2 Interactive Voice Response Product Category, Application and Specification
            4.2.2.1 Product A
            4.2.2.2 Product B
        4.2.3 Nuance Communications, Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
        4.2.4 Main Business/Business Overview
    4.3 Convergys Corporation (US)
        4.3.1 Company Basic Information, Manufacturing Base and Competitors
        4.3.2 Interactive Voice Response Product Category, Application and Specification
            4.3.2.1 Product A
            4.3.2.2 Product B
        4.3.3 Convergys Corporation (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
        4.3.4 Main Business/Business Overview
    4.4 Avaya Inc. (US)
        4.4.1 Company Basic Information, Manufacturing Base and Competitors
        4.4.2 Interactive Voice Response Product Category, Application and Specification
            4.4.2.1 Product A
            4.4.2.2 Product B
        4.4.3 Avaya Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
        4.4.4 Main Business/Business Overview
    4.5 Cisco Systems, Inc. (US)
        4.5.1 Company Basic Information, Manufacturing Base and Competitors
        4.5.2 Interactive Voice Response Product Category, Application and Specification
            4.5.2.1 Product A
            4.5.2.2 Product B
        4.5.3 Cisco Systems, Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
        4.5.4 Main Business/Business Overview
    4.6 AT&T Inc. (US)
        4.6.1 Company Basic Information, Manufacturing Base and Competitors
        4.6.2 Interactive Voice Response Product Category, Application and Specification
            4.6.2.1 Product A
            4.6.2.2 Product B
        4.6.3 AT&T Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
        4.6.4 Main Business/Business Overview
    4.7 West Corporation (US)
        4.7.1 Company Basic Information, Manufacturing Base and Competitors
        4.7.2 Interactive Voice Response Product Category, Application and Specification
            4.7.2.1 Product A
            4.7.2.2 Product B
        4.7.3 West Corporation (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
        4.7.4 Main Business/Business Overview
    4.8 Genesys Telecommunication Laboratories, Inc. (US)
        4.8.1 Company Basic Information, Manufacturing Base and Competitors
        4.8.2 Interactive Voice Response Product Category, Application and Specification
            4.8.2.1 Product A
            4.8.2.2 Product B
        4.8.3 Genesys Telecommunication Laboratories, Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
        4.8.4 Main Business/Business Overview
    4.9 Verizon Communications Inc. (US)
        4.9.1 Company Basic Information, Manufacturing Base and Competitors
        4.9.2 Interactive Voice Response Product Category, Application and Specification
            4.9.2.1 Product A
            4.9.2.2 Product B
        4.9.3 Verizon Communications Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
        4.9.4 Main Business/Business Overview
    4.10 IVR Lab (US),
        4.10.1 Company Basic Information, Manufacturing Base and Competitors
        4.10.2 Interactive Voice Response Product Category, Application and Specification
            4.10.2.1 Product A
            4.10.2.2 Product B
        4.10.3 IVR Lab (US), Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
        4.10.4 Main Business/Business Overview
    4.11 Aspect Software Parent Inc. (US)
    4.12 24/7 Customer, Inc. (US)
    4.13 inContact Inc. (US)
    4.14 NewVoiceMedia (UK)
    4.15 Five9, Inc. (US)
    4.16 Quintum (US)

5 Interactive Voice Response Manufacturing Cost Analysis
    5.1 Interactive Voice Response Key Raw Materials Analysis
        5.1.1 Key Raw Materials
        5.1.2 Price Trend of Key Raw Materials
        5.1.3 Key Suppliers of Raw Materials
        5.1.4 Market Concentration Rate of Raw Materials
    5.2 Proportion of Manufacturing Cost Structure
        5.2.1 Raw Materials
        5.2.2 Labor Cost
        5.2.3 Manufacturing Expenses
    5.3 Manufacturing Process Analysis of Interactive Voice Response

6 Industrial Chain, Sourcing Strategy and Downstream Buyers
    6.1 Interactive Voice Response Industrial Chain Analysis
    6.2 Upstream Raw Materials Sourcing
    6.3 Raw Materials Sources of Interactive Voice Response Major Players/Manufacturers in 2016
    6.4 Downstream Buyers

7 Marketing Strategy Analysis, Distributors/Traders
    7.1 Marketing Channel
        7.1.1 Direct Marketing
        7.1.2 Indirect Marketing
        7.1.3 Marketing Channel Development Trend
    7.2 Market Positioning
        7.2.1 Pricing Strategy
        7.2.2 Brand Strategy
        7.2.3 Target Client
    7.3 Distributors/Traders List

8 Market Effect Factors Analysis
    8.1 Technology Progress/Risk
        8.1.1 Substitutes Threat
        8.1.2 Technology Progress in Related Industry
    8.2 Consumer Needs/Customer Preference Change
    8.3 Economic/Political Environmental Change

9 Global and Japan Interactive Voice Response Market Size (Sales and Revenue) Forecast (2017-2022)
    9.1 Global and Japan Interactive Voice Response Sales (K Units), Revenue (Million USD) Forecast (2017-2022)
    9.2 Global and Japan Interactive Voice Response Sales (K Units) Forecast by Type (2017-2022)
        9.2.1 by Technology
        9.2.2 by Deployment Mode
        9.2.3 by Services
    9.3 Global and Japan Interactive Voice Response Sales (K Units) Forecast by Application (2017-2022)
    9.4 Global and Japan Interactive Voice Response Sales (K Units) Forecast by Regions (2017-2022)

10 Research Findings and Conclusion

11 Methodology and Data Source
    11.1 Methodology/Research Approach
        11.1.1 Research Programs/Design
        11.1.2 Market Size Estimation
        11.1.3 Market Breakdown and Data Triangulation
    11.2 Data Source
        11.2.1 Secondary Sources
        11.2.2 Primary Sources
    11.3 Disclaimer
    11.4 Author List

List of Tables and Figures

    Figure Product Picture of Interactive Voice Response
    Table Japan Interactive Voice Response Sales (Million Units) Comparison by Applications (2012-2017)
    Figure Japan Sales Market Share (%) of Interactive Voice Response by Applications in 2016
    Table Global Interactive Voice Response Sales (Million Units) Comparison by Applications (2012-2017)
    Figure Global Sales Market Share (%) of Interactive Voice Response by Applications in 2016
    Figure BFSI Examples
    Table Key Downstream Customer in BFSI
    Figure Travel and Hospitality Examples
    Table Key Downstream Customer in Travel and Hospitality
    Figure Pharma and Healthcare Examples
    Table Key Downstream Customer in Pharma and Healthcare
    Figure Telecommunications Examples
    Table Key Downstream Customer in Telecommunications
    Figure Government and Public Sector Examples
    Table Key Downstream Customer in Government and Public Sector
    Figure Transportation and Logistics Examples
    Figure ITES Examples
    Figure Media, Retail, and E-commerce Examples
    Figure Education Examples
    Figure Others Examples
    Figure Speech Based Product Picture
    Figure Touch-tone Based Product Picture
    Figure Cloud Product Picture
    Figure On Premise Product Picture
    Figure Installation Product Picture
    Figure Training & Education Product Picture
    Figure Maintenance & Support Product Picture
    Table 8X8, Inc. (US) Basic Information List
    Table 8X8, Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
    Table 8X8, Inc. (US) Interactive Voice Response Sales Growth Rate (%)(2012-2017)
    Table 8X8, Inc. (US) Interactive Voice Response Sales Market Share (%) in Japan (2012-2017)
    Figure 8X8, Inc. (US) Interactive Voice Response Revenue Market Share (%) in Japan (2012-2017)
    Table Nuance Communications, Inc. (US) Basic Information List
    Table Nuance Communications, Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
    Table Nuance Communications, Inc. (US) Interactive Voice Response Sales Growth Rate (%)(2012-2017)
    Table Nuance Communications, Inc. (US) Interactive Voice Response Sales Market Share (%) in Japan (2012-2017)
    Figure Nuance Communications, Inc. (US) Interactive Voice Response Revenue Market Share (%) in Japan (2012-2017)
    Table Convergys Corporation (US) Basic Information List
    Table Convergys Corporation (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
    Table Convergys Corporation (US) Interactive Voice Response Sales Growth Rate (%)(2012-2017)
    Table Convergys Corporation (US) Interactive Voice Response Sales Market Share (%) in Japan (2012-2017)
    Figure Convergys Corporation (US) Interactive Voice Response Revenue Market Share (%) in Japan (2012-2017)
    Table Avaya Inc. (US) Basic Information List
    Table Avaya Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
    Table Avaya Inc. (US) Interactive Voice Response Sales Growth Rate (%)(2012-2017)
    Table Avaya Inc. (US) Interactive Voice Response Sales Market Share (%) in Japan (2012-2017)
    Figure Avaya Inc. (US) Interactive Voice Response Revenue Market Share (%) in Japan (2012-2017)
    Table Cisco Systems, Inc. (US) Basic Information List
    Table Cisco Systems, Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
    Table Cisco Systems, Inc. (US) Interactive Voice Response Sales Growth Rate (%)(2012-2017)
    Table Cisco Systems, Inc. (US) Interactive Voice Response Sales Market Share (%) in Japan (2012-2017)
    Figure Cisco Systems, Inc. (US) Interactive Voice Response Revenue Market Share (%) in Japan (2012-2017)
    Table AT&T Inc. (US) Basic Information List
    Table AT&T Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
    Table AT&T Inc. (US) Interactive Voice Response Sales Growth Rate (%)(2012-2017)
    Table AT&T Inc. (US) Interactive Voice Response Sales Market Share (%) in Japan (2012-2017)
    Figure AT&T Inc. (US) Interactive Voice Response Revenue Market Share (%) in Japan (2012-2017)
    Table West Corporation (US) Basic Information List
    Table West Corporation (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
    Table West Corporation (US) Interactive Voice Response Sales Growth Rate (%)(2012-2017)
    Table West Corporation (US) Interactive Voice Response Sales Market Share (%) in Japan (2012-2017)
    Figure West Corporation (US) Interactive Voice Response Revenue Market Share (%) in Japan (2012-2017)
    Table Genesys Telecommunication Laboratories, Inc. (US) Basic Information List
    Table Genesys Telecommunication Laboratories, Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
    Table Genesys Telecommunication Laboratories, Inc. (US) Interactive Voice Response Sales Growth Rate (%)(2012-2017)
    Table Genesys Telecommunication Laboratories, Inc. (US) Interactive Voice Response Sales Market Share (%) in Japan (2012-2017)
    Figure Genesys Telecommunication Laboratories, Inc. (US) Interactive Voice Response Revenue Market Share (%) in Japan (2012-2017)
    Table Verizon Communications Inc. (US) Basic Information List
    Table Verizon Communications Inc. (US) Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
    Table Verizon Communications Inc. (US) Interactive Voice Response Sales Growth Rate (%)(2012-2017)
    Table Verizon Communications Inc. (US) Interactive Voice Response Sales Market Share (%) in Japan (2012-2017)
    Figure Verizon Communications Inc. (US) Interactive Voice Response Revenue Market Share (%) in Japan (2012-2017)
    Table IVR Lab (US), Basic Information List
    Table IVR Lab (US), Interactive Voice Response Sales (K Units), Revenue (Million USD), Price (USD/Unit) and Gross Margin (%)(2012-2017)
    Table IVR Lab (US), Interactive Voice Response Sales Growth Rate (%)(2012-2017)
    Table IVR Lab (US), Interactive Voice Response Sales Market Share (%) in Japan (2012-2017)
    Figure IVR Lab (US), Interactive Voice Response Revenue Market Share (%) in Japan (2012-2017)
    Table Aspect Software Parent Inc. (US) Basic Information List
    Table 24/7 Customer, Inc. (US) Basic Information List
    Table inContact Inc. (US) Basic Information List
    Table NewVoiceMedia (UK) Basic Information List
    Table Five9, Inc. (US) Basic Information List
    Table Quintum (US) Basic Information List
    Table Production Base and Market Concentration Rate of Raw Material
    Figure Price Trend of Key Raw Materials
    Table Key Suppliers of Raw Materials
    Figure Manufacturing Cost Structure of Interactive Voice Response
    Figure Manufacturing Process Analysis of Interactive Voice Response
    Figure Interactive Voice Response Industrial Chain Analysis
    Table Raw Materials Sources of Interactive Voice Response Major Players/Manufacturers in 2016
    Table Major Buyers of Interactive Voice Response
    Table Distributors/Traders List
    Figure Japan Interactive Voice Response Sales (K Units) and Growth Rate (%) Forecast (2017-2022)
    Figure Japan Interactive Voice Response Revenue (Million USD) and Growth Rate Forecast (2017-2022)
    Figure Japan Interactive Voice Response Price (USD/Unit) Trend Forecast (2017-2022)
    Figure Global Interactive Voice Response Sales (K Units) and Growth Rate (%) Forecast (2017-2022)
    Figure Global Interactive Voice Response Revenue (Million USD) and Growth Rate Forecast (2017-2022)
    Figure Global Interactive Voice Response Price (USD/Unit) Trend Forecast (2017-2022)
    Table Japan Interactive Voice Response Sales (K Units) Forecast by Type (2017-2022)
    Table Global Interactive Voice Response Sales (K Units) Forecast by Type (2017-2022)
    Figure Japan Interactive Voice Response Sales (K Units) Forecast by Type (2017-2022)
    Figure Global Interactive Voice Response Sales (K Units) Forecast by Type (2017-2022)
    Figure Japan Interactive Voice Response Sales Volume Market Share Forecast by Type in 2017
    Figure Global Interactive Voice Response Sales Volume Market Share Forecast by Type in 2017
    Table Japan Interactive Voice Response Sales (K Units) Forecast by Application (2017-2022)
    Figure Japan Interactive Voice Response Sales Volume Market Share Forecast by Application (2017-2022)
    Figure Japan Interactive Voice Response Sales Volume Market Share Forecast by Application in 2017
    Table Global Interactive Voice Response Sales (K Units) Forecast by Application (2017-2022)
    Figure Global Interactive Voice Response Sales Volume Market Share Forecast by Application (2017-2022)
    Figure Global Interactive Voice Response Sales Volume Market Share Forecast by Application in 2017
    Table Japan Interactive Voice Response Sales (K Units) Forecast by Regions (2017-2022)
    Table Japan Interactive Voice Response Sales Volume Share Forecast by Regions (2017-2022)
    Figure Japan Interactive Voice Response Sales Volume Share Forecast by Regions (2017-2022)
    Table Global Interactive Voice Response Sales (K Units) Forecast by Regions (2017-2022)
    Table Global Interactive Voice Response Sales Volume Share Forecast by Regions (2017-2022)
    Figure Global Interactive Voice Response Sales Volume Share Forecast by Regions (2017-2022)
    Table Research Programs/Design for This Report
    Figure Bottom-up and Top-down Approaches for This Report
    Figure Data Triangulation
    Table Key Data Information from Secondary Sources
    Table Key Data Information from Primary Sources

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