2013-2028 Report on Global BPO Business Analytics Market by Player, Region, Type, Application and Sales Channel

Published: Dec, 2019 | Pages: 115 | Publisher: MAResearch
Industry: ICT | Report Format: Electronic (PDF)

Industry Insights

The BPO business analytics market is anticipated to achieve significant revenue share by 2028. Rising volume of enterprise statistics across the globe will escalate market growth in the forecast period. BPO or business process outsourcing is a business practice in which one organization hires other corporations to perform a process task. Applying business analytics to BPO offers high-quality data regarding the performance of a function or process and generate extra insights by tracking data across several parts of the organization.

Drivers

Factors such as rise in international and national outsourcing of corporate process and rising need to assure compliance with government and industry guidelines is ensuing into high implementation of these business solutions. This, in turn, will drive industry growth in the coming years. Also, several organizations are concentrating on implementing enhanced ways to attract consumers. Thus, will show a positive impact on overall industry growth in the forecast period.

Restraints

Factors such as high cost of services such as rising expenditures on maintenance of IT infrastructure and training programs may restrict small and medium enterprises (SMEs) with limited budgets from accepting such professional solutions. This, in turn, may show a negative impact on overall industry growth.
BPO business analytics industry is categorized based on type, application, sales channel, and region.

Based on type, the industry is categorized into sales & marketing, HR, logistics, procurement, customer care, and F&A. Sales & marketing segment is anticipated to remain dominant over the forecast period owing to rising use of cloud-based BPO services by several establishments that provide insights on consumer retention.

Based on the applications, the industry is categorized into telecom, BFSI, retail, manufacturing, healthcare, and others. BFSI segment is anticipated to remain dominant over the forecast period. The high growth is attributable to its business analytics assistance to improve business productivity and gain competitive benefits. In addition, the production of a large volume of transactional data and transparent regulatory norms will boost industry growth in the forecast period.

Based on sales channel, the industry is categorized into a distribution channel and direct channel.

Geographically, the industry is categorized into Middle East & Africa, North America, South America, Europe, and Asia Pacific. Globally, Asia Pacific is expected to account for the largest revenue share and continue its dominance over the forecast period. The high is attributable to modernization of business environment and rapid industrialization in the region. China and India are the major consumers in this region owing to rising number of start-ups investing in business analytics solutions. Besides, Eastern Europe and Japan are anticipated to expand at a moderate rate as global players are looking forward to investing in these regions.

Asia Pacific was followed by North America and Europe. North America is anticipated to remain the second largest region with significant revenue share in the forecast period. The high regional growth is attributed to rising demand for business analytics outsourcing from sectors like healthcare, BFSI, telecommunication, and retail. The U.S. is a major consumer in this region owing to rising number of organizations across the globe investing in advanced techniques to retain and attract consumers.

Competitive Players

Prominent players of the BPO business analytics market include Aegis, Accenture, Mu Sigma, Cognizant, Infosys, Genpact, Concentrix, IBM, WNS Global, TCS, NTT DATA, HP, EXL, Tech Mahindra, Wipro, and Capgemini. These players are focusing to increase industry share through acquisitions and partnerships. For instance, Accenture is expected to remain dominant with largest revenue share in the forecast period.

The global BPO Business Analytics market was valued at $XX million in 2018, and MAResearch analysts predict the global market size will reach $XX million by the end of 2028, growing at a CAGR of XX% between 2018 and 2028.

This report provides detailed historical analysis of global market for BPO Business Analytics from 2013-2018, and provides extensive market forecasts from 2019-2028 by region/country and subsectors. It covers the sales volume, price, revenue, gross margin, historical growth and future perspectives in the BPO Business Analytics market.

Leading players of BPO Business Analytics including:

• Accenture
• Cognizant
• Genpact
• IBM
• TCS
• HP
• Tech Mahindra
• Capgemini
• Wipro
• EXL
• NTT DATA(Dell)
• WNS Global
• Concentrix
• Infosys
• Mu Sigma
• Aegis

Market split by Type, can be divided into:

• HR
• Procurement
• F&A
• Customer Care
• Logistics
• Sales & Marketing

Market split by Application, can be divided into:

• BFSI
• Manufacturing
• Healthcare
• Retail
• Telecom
• Others

Market split by Sales Channel, can be divided into:

• Direct Channel
• Distribution Channel

Market segment by Region/Country including:

• North America (United States, Canada and Mexico)
• Europe (Germany, UK, France, Italy, Russia and Spain etc.)
• Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
• South America Brazil, Argentina, Colombia and Chile etc.)
• Middle East & Africa (South Africa, Egypt, Nigeria and Saudi Arabia etc.)

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 Table of Contents

Chapter 1 BPO Business Analytics Market Overview
    1.1 BPO Business Analytics Definition
    1.2 Global BPO Business Analytics Market Size Status and Outlook (2013-2028)
    1.3 Global BPO Business Analytics Market Size Comparison by Region (2013-2028)
    1.4 Global BPO Business Analytics Market Size Comparison by Type (2013-2028)
    1.5 Global BPO Business Analytics Market Size Comparison by Application (2013-2028)
    1.6 Global BPO Business Analytics Market Size Comparison by Sales Channel (2013-2028)
    1.7 BPO Business Analytics Market Dynamics
        1.7.1 Market Drivers/Opportunities
        1.7.2 Market Challenges/Risks
        1.7.3 Market News (Mergers/Acquisitions/ Expansion)

Chapter 2 BPO Business Analytics Market Segment Analysis by Player
    2.1 Global BPO Business Analytics Sales and Market Share by Player (2016-2018)
    2.2 Global BPO Business Analytics Revenue and Market Share by Player (2016-2018)
    2.3 Global BPO Business Analytics Average Price by Player (2016-2018)
    2.4 Players Competition Situation & Trends
    2.5 Conclusion of Segment by Player

Chapter 3 BPO Business Analytics Market Segment Analysis by Type
    3.1 Global BPO Business Analytics Market by Type
        3.1.1 HR
        3.1.2 Procurement
        3.1.3 F&A
        3.1.4 Customer Care
        3.1.5 Logistics
    3.2 Global BPO Business Analytics Sales and Market Share by Type (2013-2018)
    3.3 Global BPO Business Analytics Revenue and Market Share by Type (2013-2018)
    3.4 Global BPO Business Analytics Average Price by Type (2013-2018)
    3.5 Leading Players of BPO Business Analytics by Type in 2018
    3.6 Conclusion of Segment by Type

Chapter 4 BPO Business Analytics Market Segment Analysis by Application
    4.1 Global BPO Business Analytics Market by Application
        4.1.1 BFSI
        4.1.2 Manufacturing
        4.1.3 Healthcare
        4.1.4 Retail
        4.1.5 Telecom
    4.2 Global BPO Business Analytics Sales and Market Share by Application (2013-2018)
    4.3 Leading Consumers of BPO Business Analytics by Application in 2018
    4.4 Conclusion of Segment by Application

Chapter 5 BPO Business Analytics Market Segment Analysis by Sales Channel
    5.1 Global BPO Business Analytics Market by Sales Channel
        5.1.1 Direct Channel
        5.1.2 Distribution Channel
    5.2 Global BPO Business Analytics Sales and Market Share by Sales Channel (2013-2018)
    5.3 Leading Distributors/Dealers of BPO Business Analytics by Sales Channel in 2018
    5.4 Conclusion of Segment by Sales Channel

Chapter 6 BPO Business Analytics Market Segment Analysis by Region
    6.1 Global BPO Business Analytics Market Size and CAGR by Region (2013-2028)
    6.2 Global BPO Business Analytics Sales and Market Share by Region (2013-2018)
    6.3 Global BPO Business Analytics Revenue and Market Share by Region (2013-2018)
    6.4 North America
        6.4.1 North America Market by Country
        6.4.2 North America BPO Business Analytics Market Share by Type
        6.4.3 North America BPO Business Analytics Market Share by Application
        6.4.4 United States
        6.4.5 Canada
        6.4.6 Mexico
    6.5 Europe
        6.5.1 Europe Market by Country
        6.5.2 Europe BPO Business Analytics Market Share by Type
        6.5.3 Europe BPO Business Analytics Market Share by Application
        6.5.4 Germany
        6.5.5 UK
        6.5.6 France
        6.5.7 Italy
        6.5.8 Russia
        6.5.9 Spain
    6.6 Asia-Pacific
        6.6.1 Asia-Pacific Market by Country
        6.6.2 Asia-Pacific BPO Business Analytics Market Share by Type
        6.6.3 Asia-Pacific BPO Business Analytics Market Share by Application
        6.6.4 China
        6.6.5 Japan
        6.6.6 Korea
        6.6.7 India
        6.6.8 Southeast Asia
        6.6.9 Australia
    6.7 South America
        6.7.1 South America Market by Country
        6.7.2 South America BPO Business Analytics Market Share by Type
        6.7.3 South America BPO Business Analytics Market Share by Application
        6.7.4 Brazil
        6.7.5 Argentina
        6.7.6 Colombia
        6.7.7 Chile
    6.8 Middle East & Africa
        6.8.1 Middle East & Africa Market by Country
        6.8.2 Middle East & Africa BPO Business Analytics Market Share by Type
        6.8.3 Middle East & Africa BPO Business Analytics Market Share by Application
        6.8.4 Egypt
        6.8.5 Saudi Arabia
        6.8.6 South Africa
        6.8.7 Nigeria
    6.9 Conclusion of Segment by Region

Chapter 7 Profile of Leading BPO Business Analytics Players
    7.1 Accenture
        7.1.1 Company Snapshot
        7.1.2 Product/Business Offered
        7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
        7.1.4 Strategy and SWOT Analysis
    7.2 Cognizant
    7.3 Genpact
    7.4 IBM
    7.5 TCS
    7.6 HP
    7.7 Tech Mahindra
    7.8 Capgemini
    7.9 Wipro
    7.10 EXL
    7.11 NTT DATA(Dell)
    7.12 WNS Global
    7.13 Concentrix
    7.14 Infosys
    7.15 Mu Sigma
    7.16 Aegis

Chapter 8 Upstream and Downstream Analysis of BPO Business Analytics
    8.1 Industrial Chain of BPO Business Analytics
    8.2 Upstream of BPO Business Analytics
        8.2.1 Raw Materials
        8.2.2 Labor Cost
        8.2.3 Manufacturing Expenses
        8.2.4 Manufacturing Cost Structure
        8.2.5 Manufacturing Process
    8.3 Downstream of BPO Business Analytics
        8.3.1 Leading Distributors/Dealers of BPO Business Analytics
        8.3.2 Leading Consumers of BPO Business Analytics

Chapter 9 Development Trend of BPO Business Analytics (2019-2028)
    9.1 Global BPO Business Analytics Market Size (Sales and Revenue) Forecast (2019-2028)
    9.2 Global BPO Business Analytics Market Size and CAGR Forecast by Region (2019-2028)
    9.3 Global BPO Business Analytics Market Size and CAGR Forecast by Type (2019-2028)
    9.4 Global BPO Business Analytics Market Size and CAGR Forecast by Application (2019-2028)
    9.5 Global BPO Business Analytics Market Size Forecast by Sales Channel (2019-2028)

Chapter 10 Appendix
    10.1 Research Methodology
    10.2 Data Sources
    10.3 Disclaimer
    10.4 Analysts Certification

List of Tables and Figures

    Figure BPO Business Analytics Example
    Figure Global BPO Business Analytics Revenue (Million $) Status and Outlook (2013-2028)
    Figure Global BPO Business Analytics Revenue (Million $) Comparison by Region (2013-2028)
    Figure Global BPO Business Analytics Sales Comparison by Type (2013-2028)
    Figure Global BPO Business Analytics Sales Comparison by Application (2013-2028)
    Figure Global BPO Business Analytics Sales Comparison by Sales Channel (2013-2028)
    Table Global BPO Business Analytics Sales by Player (2016-2018)
    Table Global BPO Business Analytics Sales Market Share by Player (2016-2018)
    Figure Global BPO Business Analytics Sales Market Share by Player in 2018
    Table Global BPO Business Analytics Revenue (Million $) by Player (2016-2018)
    Table Global BPO Business Analytics Revenue Market Share by Player (2016-2018)
    Figure Global BPO Business Analytics Revenue Market Share by Player in 2018
    Table Global BPO Business Analytics Average Price by Player (2016-2018)
    Figure Global BPO Business Analytics Average Price by Player in 2018
    Figure Global BPO Business Analytics Players Competition Situation - Top 5 Players' Revenue Market Share in 2016
    Figure Global BPO Business Analytics Players Competition Trends - Top 5 Players' Revenue Market Share in 2018
    Figure Example of HR
    Figure Global HR Sales and Growth Rate (2013-2018)
    Figure Example of Procurement
    Figure Global Procurement Sales and Growth Rate (2013-2018)
    Figure Example of F&A
    Figure Global F&A Sales and Growth Rate (2013-2018)
    Figure Example of Customer Care
    Figure Global Customer Care Sales and Growth Rate (2013-2018)
    Figure Example of Logistics
    Figure Global Logistics Sales and Growth Rate (2013-2018)
    Table Global BPO Business Analytics Sales by Type (2013-2018)
    Table Global BPO Business Analytics Sales Market Share by Type (2013-2018)
    Figure Global BPO Business Analytics Sales Market Share by Type in 2018
    Table Global BPO Business Analytics Revenue (Million $) by Type (2013-2018)
    Table Global BPO Business Analytics Revenue Market Share by Type (2013-2018)
    Figure Global BPO Business Analytics Revenue Market Share by Type in 2018
    Table Global BPO Business Analytics Average Price by Type (2013-2018)
    Figure Global BPO Business Analytics Average Price by Type in 2018
    Table Leading Players of BPO Business Analytics by Type in 2018
    Figure Example of BFSI
    Figure Global BPO Business Analytics for BFSI Sales and Growth Rate (2013-2018)
    Figure Example of Manufacturing
    Figure Global BPO Business Analytics for Manufacturing Sales and Growth Rate (2013-2018)
    Figure Example of Healthcare
    Figure Global BPO Business Analytics for Healthcare Sales and Growth Rate (2013-2018)
    Figure Example of Retail
    Figure Global BPO Business Analytics for Retail Sales and Growth Rate (2013-2018)
    Figure Example of Telecom
    Figure Global BPO Business Analytics for Telecom Sales and Growth Rate (2013-2018)
    Table Global BPO Business Analytics Sales by Application (2013-2018)
    Table Global BPO Business Analytics Sales Market Share by Application (2013-2018)
    Figure Global BPO Business Analytics Sales Market Share by Application in 2018
    Table Leading Consumers of BPO Business Analytics by Application in 2018
    Figure Example of Direct Channel
    Figure Global BPO Business Analytics for Direct Channel Sales and Growth Rate (2013-2018)
    Figure Example of Distribution Channel
    Figure Global BPO Business Analytics for Distribution Channel Sales and Growth Rate (2013-2018)
    Table Global BPO Business Analytics Sales by Sales Channel (2013-2018)
    Table Global BPO Business Analytics Sales Market Share by Sales Channel (2013-2018)
    Figure Global BPO Business Analytics Sales Market Share by Sales Channel in 2018
    Table Leading Distributors/Dealers of BPO Business Analytics by Sales Channel in 2018
    Table Global BPO Business Analytics Market Size and CAGR by Region (2013-2028)
    Table Global BPO Business Analytics Sales by Region (2013-2018)
    Table Global BPO Business Analytics Sales Market Share by Region (2013-2018)
    Figure Global BPO Business Analytics Sales Market Share by Region in 2018
    Table Global BPO Business Analytics Revenue (Million $) by Region (2013-2018)
    Table Global BPO Business Analytics Revenue Market Share by Region (2013-2018)
    Figure Global BPO Business Analytics Revenue Market Share by Region in 2018
    Table North America BPO Business Analytics Sales by Country (2013-2018)
    Figure North America BPO Business Analytics Sales Market Share by Country (2013-2018)
    Table North America BPO Business Analytics Revenue by Country (2013-2018)
    Figure North America BPO Business Analytics Revenue Market Share by Country (2013-2018)
    Figure North America BPO Business Analytics Sales Market Share by Type in 2018
    Figure North America BPO Business Analytics Sales Market Share by Application in 2018
    Figure United States BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure United States BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Canada BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Canada BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Mexico BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Mexico BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Table Europe BPO Business Analytics Sales by Country (2013-2018)
    Figure Europe BPO Business Analytics Sales Market Share by Country (2013-2018)
    Table Europe BPO Business Analytics Revenue by Country (2013-2018)
    Figure Europe BPO Business Analytics Revenue Market Share by Country (2013-2018)
    Figure Europe BPO Business Analytics Sales Market Share by Type in 2018
    Figure Europe BPO Business Analytics Sales Market Share by Application in 2018
    Figure Germany BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Germany BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure UK BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure UK BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure France BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure France BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Italy BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Italy BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Russia BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Russia BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Spain BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Spain BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Table Asia-Pacific BPO Business Analytics Sales by Country (2013-2018)
    Figure Asia-Pacific BPO Business Analytics Sales Market Share by Country (2013-2018)
    Table Asia-Pacific BPO Business Analytics Revenue by Country (2013-2018)
    Figure Asia-Pacific BPO Business Analytics Revenue Market Share by Country (2013-2018)
    Figure Asia-Pacific BPO Business Analytics Sales Market Share by Type in 2018
    Figure Asia-Pacific BPO Business Analytics Sales Market Share by Application in 2018
    Figure China BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure China BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Japan BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Japan BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Korea BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Korea BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure India BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure India BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Southeast Asia BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Southeast Asia BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Australia BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Australia BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Table South America BPO Business Analytics Sales by Country (2013-2018)
    Figure South America BPO Business Analytics Sales Market Share by Country (2013-2018)
    Table South America BPO Business Analytics Revenue by Country (2013-2018)
    Figure South America BPO Business Analytics Revenue Market Share by Country (2013-2018)
    Figure South America BPO Business Analytics Sales Market Share by Type in 2018
    Figure South America BPO Business Analytics Sales Market Share by Application in 2018
    Figure Brazil BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Brazil BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Argentina BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Argentina BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Colombia BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Colombia BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Chile BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Chile BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Table Middle East & Africa BPO Business Analytics Sales by Country (2013-2018)
    Figure Middle East & Africa BPO Business Analytics Sales Market Share by Country (2013-2018)
    Table Middle East & Africa BPO Business Analytics Revenue by Country (2013-2018)
    Figure Middle East & Africa BPO Business Analytics Revenue Market Share by Country (2013-2018)
    Figure Middle East & Africa BPO Business Analytics Sales Market Share by Type in 2018
    Figure Middle East & Africa BPO Business Analytics Sales Market Share by Application in 2018
    Figure Egypt BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Egypt BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Saudi Arabia BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Saudi Arabia BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure South Africa BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure South Africa BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Figure Nigeria BPO Business Analytics Sales and Growth Rate (2013-2018)
    Figure Nigeria BPO Business Analytics Revenue (Million $) and Growth Rate (2013-2018)
    Table Company Snapshot of Accenture
    Table BPO Business Analytics Introduction of Accenture
    Table BPO Business Analytics Sales, Price, Revenue, Gross Margin and Market Share of Accenture (2016-2018)
    Table Industrial Chain of BPO Business Analytics
    Table Manufacturing Cost Structure of BPO Business Analytics
    Table General Manufacturing Process of BPO Business Analytics
    Table Leading Distributors/Dealers of BPO Business Analytics
    Table Leading Consumers of BPO Business Analytics
    Figure Global BPO Business Analytics Sales and Growth Rate Forecast (2019-2028)
    Figure Global BPO Business Analytics Revenue and Growth Rate Forecast (2019-2028)
    Table Global BPO Business Analytics Market Size and CAGR Forecast by Region (2019-2028)
    Table Global BPO Business Analytics Market Size and CAGR Forecast by Type (2019-2028)
    Table Global BPO Business Analytics Market Size and CAGR Forecast by Application (2019-2028)
    Table Global BPO Business Analytics Market Size and CAGR Forecast by Sales Channel (2019-2028)

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