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Published: Aug, 2017 | Pages:
110 | Publisher: Grand View Research
Industry: Healthcare | Report Format: Electronic (PDF)
The global healthcare CRM market is expected to reach USD 17.8 billion by 2025, growing at a CAGR of 9.1%, according to a new report by Grand View Research, Inc. Use of CRM helps healthcare organization to streamline their workflow and better manage patient care. It also helps in reducing the cost and increase the efficiency. Vitally impacting drivers for the industry include rapidly growing percentage of aging population, rise in chronic disease incidence and advancement of new technology. Demand for operational efficiency in healthcare organization, adoption of home care/ virtual care and big data revolution is also contributing to the growth of the market. According to the study by Deloitte, 62.0% of patients are comfortable with online consultation with doctor. Shift from volume to value based care and rise of consumerism in healthcare organization is also expected to contribute significantly to the growth of global healthcare CRM space. Further Key Findings From The Study Suggest: • Based on product, individual CRM is expected to witness lucrative growth during the forecast period owing to consolidation of hospital and small healthcare providers which would increase the focus on direct to patient marketing to attract new patients. Combination of individual and referral CRM is expected to be the leading segment during the forecast period. • Based on application, service outreach is expected to be the major segment during the forecast period. Case management and coordinated care is expected to show the highest growth owning to rise in demand for collaborative care. • North America and Europe is expected to be the major regions for the growth of this industry. Emerging regions such as Asia Pacific and MEA are expected to show lucrative growth during the forecast period owning to changing healthcare system and demand for collaborative care. • Few of the players in this market are IBM, salesforce.com, Siemens Healthineers, SAP, Accenture, Oracle, Microsoft, Amdocs Ltd., Anthelio Healthcare Solutions, AllScripts Healthcare Solutions Inc., NetSuite, Cerner • A common trend observed is the rising partnerships among market players for innovation by leveraging each other competencies. For instance, Salesforce expanded its presence in IT through the launch of cloud, with collaboration of major industry partner such as Centura Health, Philips, Deloitte Digital and Accenture.
Table of Content
Chapter 1. Methodology and Scope
1.1. Information Procurement
1.1.1. Purchased Database
1.1.2. GVR’s Internal Database
1.2. Data Analysis
1.3. Market Formulation & Validation
1.4. Approaches for Market Estimation
1.4.1. Approach 1: Commodity Flow & Bottom Up Approach
1.4.2. Approach 2: Top Down and Parent Market Analysis
Chapter 2. Executive Summary
2.1. Healthcare CRM - Industry Snapshot and Key Buying Criteria, 2016
Chapter 3. Healthcare CRM Industry Outlook
3.1. Healthcare CRM: Market segmentation
3.2. Healthcare CRM market size and growth prospects
3.3. Healthcare CRM: Market dynamics
3.3.1. Market driver analysis
3.3.2. Market restraint analysis
3.4. Key opportunities prioritized
3.5. Industry analysis - Porter's
3.6. Healthcare CRM competitive landscape, 2014
3.6.1. Competitive landscape: Market position analysis (based on products, regional presence and strategic initiatives)
3.7. Healthcare CRM market: PESTEL analysis, 2014
Chapter 4. Healthcare CRM Product Outlook
4.1. Healthcare CRM market share, by product, 2014 & 2025
4.2. Individual healthcare CRM
4.2.1. Individual healthcare CRM market estimates and forecasts, 2014 - 2025 (USD Million)
4.3. Referral healthcare CRM
4.3.1. Referral healthcare CRM market estimates and forecasts, 2014 - 2025 (USD Million)
4.4. Individual and referral healthcare CRM
4.4.1. Individual and referral healthcare CRM market estimates and forecasts, 2014 - 2025 (USD Million)
Chapter 5. Healthcare CRM End-Use Outlook
5.1. Healthcare CRM market share, by end-use, 2014 & 2025
5.2. Payers
5.2.1. Payers market estimates and forecasts, 2014 - 2025 (USD Million)
5.3. Providers
5.3.1. Providers market estimates and forecasts, 2014 - 2025 (USD Million)
5.4. Life Sciences
5.4.1. Life science market estimates and forecasts, 2014 - 2025 (USD Million)
Chapter 6. Healthcare CRM Application Outlook
6.1. Healthcare CRM market share, by Application, 2014 - 2025
6.2. Community Outreach
6.3. Community Outreach market estimates and forecasts, 2014 - 2025 (USD Million)
6.3.1. Community health education
6.3.1.1. Community health education market estimates and forecasts, 2014 - 2025 (USD Million)
6.3.2. Services outreach/Promotion
6.3.2.1. Services outreach/Promotion market estimates and forecasts, 2014 - 2025 (USD Million)
6.3.3. Financial Donor Management
6.3.3.1. Financial donor management market estimates and forecasts, 2014 - 2025 (USD Million)
6.4. Case Coordination
6.5. Case coordination market estimates and forecasts, 2014 - 2025 (USD Million)
6.5.1. Patient information Management
6.5.1.1. Patient information management market estimates and forecasts, 2014 - 2025 (USD Million)
6.5.2. Pre-Authorizations / Eligibility
6.5.2.1. Pre-Authorizations/Eligibility market estimates and forecasts, 2014 - 2025 (USD Million)
6.5.3. Referrals
6.5.3.1. Referrals market estimates and forecasts, 2014 - 2025 (USD Million)
6.6. Case management
6.7. Case management market estimates and forecasts, 2014 - 2025 (USD Million)
6.7.1. Chronic Disease Management
6.7.1.1. Chronic disease management market estimates and forecasts, 2014 - 2025 (USD Million)
6.7.2. Clinical trials Relationship Management
6.7.2.1. Clinical trials market estimates and forecasts, 2014 - 2025 (USD Million)
6.8. Relationship management
6.8.1. Relationship management market estimates and forecasts, 2014 - 2025 (USD Million)
Chapter 7. Healthcare CRM Technology Outlook
7.1. Healthcare CRM market share, by Technology, 2014 - 2025
7.2. Cloud based CRM
7.2.1. Cloud based CRM market estimates and forecasts, 2014 - 2025 (USD Million)
7.3. Mobile CRM
7.3.1. Mobile CRM market estimates and forecasts, 2014 - 2025 (USD Million)
7.4. Social CRM
7.4.1. Social CRM market estimates and forecasts, 2014 - 2025 (USD Million)
7.5. Collaborative CRM
7.5.1. Collaborative CRM market estimates and forecasts, 2014 - 2025 (USD Million)
7.6. Predictive CRM
7.6.1. Predictive CRM market estimates and forecasts, 2014 - 2025 (USD Million)
Chapter 8. Healthcare CRM Regional Outlook
8.1. Healthcare CRM market share, by region, 2014 & 2025
8.2. North America
8.2.1. North America healthcare CRM market estimates and forecasts, by product, Revenue (USD Million), 2014 - 2025
8.2.1.1. U.S. healthcare CRM market estimates and forecasts
8.2.1.2. Canada healthcare CRM market estimates and forecasts
8.2.2. North America healthcare CRM market estimates and forecasts, by application, 2014 - 2025
8.2.2.1. U.S. healthcare CRM market estimates and forecasts
8.2.2.2. Canada healthcare CRM market estimates and forecasts
8.2.3. North America healthcare CRM market estimates and forecasts, by technology, 2014 - 2025
8.2.3.1. U.S. healthcare CRM market estimates and forecasts
8.2.3.2. Canada healthcare CRM market estimates and forecasts
8.2.4. North America healthcare CRM market estimates and forecasts, by end-use, 2014 - 2025
8.2.4.1. U.S. healthcare CRM market estimates and forecasts
8.2.4.2. Canada healthcare CRM market estimates and forecasts
8.3. Europe
8.3.1. Europe healthcare CRM market estimates and forecasts, by product, 2014 - 2025 (USD Million)
8.3.1.1. UK healthcare CRM market estimates and forecasts
8.3.1.2. Germany healthcare CRM market estimates and forecasts
8.3.2. Europe healthcare CRM market estimates and forecasts, by application, 2014 - 2025 (USD Million)
8.3.2.1. UK healthcare CRM market estimates and forecasts
8.3.2.2. Germany healthcare CRM market estimates and forecasts
8.3.3. Europe healthcare CRM market estimates and forecasts, by technology, 2014 - 2025
8.3.3.1. UK healthcare CRM market estimates and forecasts
8.3.3.2. Germany healthcare CRM market estimates and forecasts
8.3.4. Europe healthcare CRM market estimates and forecasts, by end-use, 2014 - 2025
8.3.4.1. UK healthcare CRM market estimates and forecasts
8.3.4.2. Germany healthcare CRM market estimates and forecasts
8.4. Asia Pacific
8.4.1. Asia Pacific healthcare CRM market estimates and forecasts, by product, 2014 - 2025 (USD Million)
8.4.1.1. Japan healthcare CRM market estimates and forecasts
8.4.1.2. China healthcare CRM market estimates and forecasts
8.4.2. Asia Pacific healthcare CRM market estimates and forecasts, by application, 2014 - 2025 (USD Million)
8.4.2.1. Japan healthcare CRM market estimates and forecasts
8.4.2.2. China healthcare CRM market estimates and forecasts
8.4.3. Asia Pacific healthcare CRM market estimates and forecasts, by technology, 2014 - 2025
8.4.3.1. Japan healthcare CRM market estimates and forecasts
8.4.3.2. China healthcare CRM market estimates and forecasts
8.4.4. Asia Pacific healthcare CRM market estimates and forecasts, by end-use, 2014 - 2025
8.4.4.1. Japan healthcare CRM market estimates and forecasts
8.4.4.2. China healthcare CRM market estimates and forecasts
8.5. Latin America
8.5.1. Latin America healthcare CRM market estimates and forecasts, by product, 2014 - 2025 (USD Million)
8.5.1.1. Brazil healthcare CRM market estimates and forecasts
8.5.1.2. Mexico healthcare CRM market estimates and forecasts
8.5.2. Latin America healthcare CRM market estimates and forecasts, by application, 2014 - 2025 (USD Million)
8.5.2.1. Brazil healthcare CRM market estimates and forecasts
8.5.2.2. Mexico healthcare CRM market estimates and forecasts
8.5.3. Latin America healthcare CRM market estimates and forecasts, by technology, 2014 - 2025
8.5.3.1. Brazil healthcare CRM market estimates and forecasts
8.5.3.2. Mexico healthcare CRM market estimates and forecasts
8.5.4. Latin America healthcare CRM market estimates and forecasts, by end-use, 2014 - 2025
8.5.4.1. Brazil healthcare CRM market estimates and forecasts
8.5.4.2. Mexico healthcare CRM market estimates and forecasts
8.6. MEA
8.6.1. MEA healthcare CRM market estimates and forecasts, by product, 2014 - 2025 (USD Million)
8.6.1.1. South Africa healthcare CRM market estimates and forecasts
8.6.2. MEA healthcare CRM market estimates and forecasts, by application, 2014 - 2025 (USD Million)
8.6.2.1. South Africa healthcare CRM market estimates and forecasts
8.6.3. MEA healthcare CRM market estimates and forecasts, by technology, 2014 - 2025
8.6.3.1. South Africa healthcare CRM market estimates and forecasts
8.6.4. MEA healthcare CRM market estimates and forecasts, by end-use, 2014 - 2025
8.6.4.1. South Africa healthcare CRM market estimates and forecasts
Chapter 9. Competitive Landscape
9.1. Amdocs Ltd
9.1.1. Company Overview
9.1.2. Financial Performance
9.1.3. Product Benchmarking
9.1.4. Strategic Initiatives
9.2. Microsoft
9.2.1. Company Overview
9.2.2. Financial Performance
9.2.3. Product Benchmarking
9.2.4. Strategic Initiatives
9.3. Oracle
9.3.1. Company Overview
9.3.2. Financial Performance
9.3.3. Product Benchmarking
9.3.4. Strategic Initiatives
9.4. IBM
9.4.1. Company Overview
9.4.2. Financial Performance
9.4.3. Product Benchmarking
9.4.4. Strategic Initiatives
9.5. SAP
9.5.1. Company Overview
9.5.2. Financial Performance
9.5.3. Product Benchmarking
9.5.4. Strategic Initiatives
9.6. Accenture Plc
9.6.1. Company Overview
9.6.2. Financial Performance
9.6.3. Product Benchmarking
9.6.4. Strategic Initiatives
9.7. AllScripts Healthcare Solutions Inc
9.7.1. Company Overview
9.7.2. Financial Performance
9.7.3. Product Benchmarking
9.7.4. Strategic Initiatives
9.8. Anthelio Healthcare Solutions
9.8.1. Company Overview
9.8.2. Financial Performance
9.8.3. Product Benchmarking
9.8.4. Strategic Initiatives
9.9. Siemens Healthcare
9.9.1. Company Overview
9.9.2. Financial Performance
9.9.3. Product Benchmarking
9.9.4. Strategic Initiatives
9.10. Accretive Health Inc.
9.10.1. Company Overview
9.10.2. Financial Performance
9.10.3. Product Benchmarking
9.10.4. Strategic Initiatives
9.11. salesforce.com
9.11.1. Company Overview
9.11.2. Financial Performance
9.11.3. Product Benchmarking
9.11.4. Strategic Initiatives
9.12. NetSuite
9.12.1. Company Overview
9.12.2. Financial Performance
9.12.3. Product Benchmarking
9.12.4. Strategic Initiatives
9.13. Aspect Software
9.13.1. Company Overview
9.13.2. Financial Performance
9.13.3. Product Benchmarking
9.13.4. Strategic Initiatives
9.14. Cerner
9.14.1. Company Overview
9.14.2. Financial Performance
9.14.3. Product Benchmarking
9.14.4. Strategic Initiatives
9.15. Lawson
9.15.1. Company Overview
9.15.2. Financial Performance
9.15.3. Product Benchmarking
9.15.4. Strategic Initiatives
9.16. Talisma
9.16.1. Company Overview
9.16.2. Financial Performance
9.16.3. Product Benchmarking
9.16.4. Strategic Initiatives
9.17. Nice systems
9.17.1. Company Overview
9.17.2. Financial Performance
9.17.3. Product Benchmarking
9.17.4. Strategic Initiatives
9.18. Verint systems
9.18.1. Company Overview
9.18.2. Financial Performance
9.18.3. Product Benchmarking
9.18.4. Strategic Initiatives
9.19. Veeva
9.19.1. Company Overview
9.19.2. Financial Performance
9.19.3. Product Benchmarking
9.19.4. Strategic Initiatives
List of Tables TABLE 1 Healthcare CRM‐ Global Market Current and Forecast by Region, 2014 - 2025 (USD Million) TABLE 2 North America Healthcare CRM Market Estimates and Forecasts, by Country, 2014 - 2025 (USD Million) TABLE 3 North America Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 4 North America Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 5 North America Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 6 North America Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million) TABLE 7 U.S. Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 8 U.S. Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 9 U.S. Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 10 U.S. Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million) TABLE 11 Canada Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 12 Canada Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 13 Canada Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 14 Canada Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million) TABLE 15 Europe Healthcare CRM Market Estimates and Forecasts, by Country, 2014 - 2025 (USD Million) TABLE 16 Europe Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 17 Europe Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 18 Europe Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 19 Europe Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million) TABLE 20 UK Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 21 UK Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 22 UK Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 23 UK Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million) TABLE 24 Germany Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 25 Germany Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 26 Germany Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 27 Germany Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million) TABLE 28 Asia Pacific Healthcare CRM Market Estimates and Forecasts, by Country, 2014 - 2025 (USD Million) TABLE 29 Asia Pacific Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 30 Asia Pacific Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 31 Asia Pacific Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 32 Asia Pacific Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million) TABLE 33 Japan Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 34 Japan Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 35 Japan Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 36 Japan Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million) TABLE 37 China Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 38 China Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 39 China Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 40 China Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million) TABLE 41 Latin America Healthcare CRM market estimates and forecasts, by Country, 2014 - 2025 (USD Million) TABLE 42 Latin America Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 43 Latin America Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 44 Latin America Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 45 Latin America Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million) TABLE 46 Brazil Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 47 Brazil Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 48 Brazil Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 49 Brazil Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million) TABLE 50 Mexico Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 51 Mexico Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 52 Mexico Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 53 Mexico Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million) TABLE 54 MEA Healthcare CRM market estimates and forecasts, by Country, 2014 - 2025 (USD Million) TABLE 55 MEA Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 56 MEA Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 57 MEA Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 58 MEA Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million) TABLE 59 South Africa Healthcare CRM Market Estimates and Forecasts, by Product, 2014 - 2025 (USD Million) TABLE 60 South Africa Healthcare CRM Market Estimates and Forecasts, by Application, 2014 - 2025 (USD Million) TABLE 61 South Africa Healthcare CRM Market Estimates and Forecasts, by End-Use, 2014 - 2025 (USD Million) TABLE 62 South Africa Healthcare CRM Market Estimates and Forecasts, by Technology, 2014 - 2025 (USD Million)
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