Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2025

Published: Jan, 2018 | Pages: 102 | Publisher: QYResearch
Industry: ICT | Report Format: Electronic (PDF)

This report studies the global Interactive Voice Response (IVR) market, analyzes and researches the Interactive Voice Response (IVR) development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like

•	inContact Inc.
•	Nuance Communications, Inc.
•	Genesys Telecommunication Laboratories, Inc.
•	8x8, Inc.
•	AT&T Inc.
•	Avaya Inc.
•	Aspect Software Parent, Inc.
•	24/7 Customer, Inc.
•	Verizon Communications Inc.
•	Five9, Inc.
•	Cisco Systems, Inc.
•	Convergys Corporation
•	West Corporation
•	IVR Lab
•	NewVoiceMedia
•	Liveops, Inc.
•	Ozonetel Communications Pvt. Ltd.
•	Evolve Ip, LLC

Market segment by Regions/Countries, this report covers

•	United States
•	EU
•	Japan
•	China
•	India
•	Southeast Asia

Market segment by Type, the product can be split into

•	Speech Based
•	Touch-tone Based

Market segment by Application, Interactive Voice Response (IVR) can be split into

•	BFSI
•	Travel and Hospitality
•	Pharma and Healthcare
•	Telecommunications
•	Others

If you have any special requirements, please let us know and we will offer you the report as you want.

 Table of Contents

Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2025

1 Industry Overview of Interactive Voice Response (IVR)
    1.1  Interactive Voice Response (IVR) Market Overview
        1.1.1 Interactive Voice Response (IVR) Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global Interactive Voice Response (IVR) Market Size and Analysis by Regions (2013-2018)
        1.2.1 United States
        1.2.2 EU
        1.2.3 Japan
        1.2.4 China
        1.2.5 India
        1.2.6 Southeast Asia
    1.3 Interactive Voice Response (IVR) Market by Type
        1.3.1 Speech Based
        1.3.2 Touch-tone Based
    1.4 Interactive Voice Response (IVR) Market by End Users/Application
        1.4.1 BFSI
        1.4.2 Travel and Hospitality
        1.4.3 Pharma and Healthcare
        1.4.4 Telecommunications
        1.4.5 Others

2 Global Interactive Voice Response (IVR) Competition Analysis by Players
    2.1 Interactive Voice Response (IVR) Market Size (Value) by Players (2013-2018)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
    3.1 inContact Inc.
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
        3.1.5 Recent Developments
    3.2 Nuance Communications, Inc.
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
        3.2.5 Recent Developments
    3.3 Genesys Telecommunication Laboratories, Inc.
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
        3.3.5 Recent Developments
    3.4 8x8, Inc.
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
        3.4.5 Recent Developments
    3.5 AT&T Inc.
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
        3.5.5 Recent Developments
    3.6 Avaya Inc.
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
        3.6.5 Recent Developments
    3.7 Aspect Software Parent, Inc.
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
        3.7.5 Recent Developments
    3.8 24/7 Customer, Inc.
        3.8.1 Company Profile
        3.8.2 Main Business/Business Overview
        3.8.3 Products, Services and Solutions
        3.8.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
        3.8.5 Recent Developments
    3.9 Verizon Communications Inc.
        3.9.1 Company Profile
        3.9.2 Main Business/Business Overview
        3.9.3 Products, Services and Solutions
        3.9.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
        3.9.5 Recent Developments
    3.10 Five9, Inc.
        3.10.1 Company Profile
        3.10.2 Main Business/Business Overview
        3.10.3 Products, Services and Solutions
        3.10.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
        3.10.5 Recent Developments
    3.11 Cisco Systems, Inc.
    3.12 Convergys Corporation
    3.13 West Corporation
    3.14 IVR Lab
    3.15 NewVoiceMedia
    3.16 Liveops, Inc.
    3.17 Ozonetel Communications Pvt. Ltd.
    3.18 Evolve Ip, LLC

4 Global Interactive Voice Response (IVR) Market Size by Type and Application (2013-2018)
    4.1 Global Interactive Voice Response (IVR) Market Size by Type (2013-2018)
    4.2 Global Interactive Voice Response (IVR) Market Size by Application (2013-2018)
    4.3 Potential Application of Interactive Voice Response (IVR) in Future
    4.4 Top Consumer/End Users of Interactive Voice Response (IVR)

5 United States Interactive Voice Response (IVR) Development Status and Outlook
    5.1 United States Interactive Voice Response (IVR) Market Size (2013-2018)
    5.2 United States Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
    5.3 United States Interactive Voice Response (IVR) Market Size by Application (2013-2018)

6 EU Interactive Voice Response (IVR) Development Status and Outlook
    6.1 EU Interactive Voice Response (IVR) Market Size (2013-2018)
    6.2 EU Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
    6.3 EU Interactive Voice Response (IVR) Market Size by Application (2013-2018)

7 Japan Interactive Voice Response (IVR) Development Status and Outlook
    7.1 Japan Interactive Voice Response (IVR) Market Size (2013-2018)
    7.2 Japan Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
    7.3 Japan Interactive Voice Response (IVR) Market Size by Application (2013-2018)

8 China Interactive Voice Response (IVR) Development Status and Outlook
    8.1 China Interactive Voice Response (IVR) Market Size (2013-2018)
    8.2 China Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
    8.3 China Interactive Voice Response (IVR) Market Size by Application (2013-2018)

9 India Interactive Voice Response (IVR) Development Status and Outlook
    9.1 India Interactive Voice Response (IVR) Market Size (2013-2018)
    9.2 India Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
    9.3 India Interactive Voice Response (IVR) Market Size by Application (2013-2018)

10 Southeast Asia Interactive Voice Response (IVR) Development Status and Outlook
    10.1 Southeast Asia Interactive Voice Response (IVR) Market Size (2013-2018)
    10.2 Southeast Asia Interactive Voice Response (IVR) Market Size and Market Share by Players (2013-2018)
    10.3 Southeast Asia Interactive Voice Response (IVR) Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)
    11.1 Global Interactive Voice Response (IVR) Market Size (Value) by Regions (2018-2025)
        11.1.1 United States Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
        11.1.2 EU Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
        11.1.3 Japan Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
        11.1.4 China Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
        11.1.5 India Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
        11.1.6 Southeast Asia Interactive Voice Response (IVR) Revenue and Growth Rate (2018-2025)
    11.2 Global Interactive Voice Response (IVR) Market Size (Value) by Type (2018-2025)
    11.3 Global Interactive Voice Response (IVR) Market Size by Application (2018-2025)

12 Interactive Voice Response (IVR) Market Dynamics
    12.1 Interactive Voice Response (IVR) Market Opportunities
    12.2 Interactive Voice Response (IVR) Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 Interactive Voice Response (IVR) Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 Interactive Voice Response (IVR) Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application

13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
    Methodology
    Analyst Introduction
    Data Source

List of Tables and Figures

    Figure Global Interactive Voice Response (IVR) Market Size (Million USD) Status and Outlook (2013-2018)
    Table Global Interactive Voice Response (IVR) Revenue (Million USD) Comparison by Regions (2013-2018)
    Figure Global Interactive Voice Response (IVR) Market Share by Regions (2013-2018)
    Figure United States Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure EU Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Japan Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure China Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure India Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Table Global Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
    Figure Global Interactive Voice Response (IVR) Revenue Market Share by Type in 2017
    Figure Speech Based Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Touch-tone Based Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Global Interactive Voice Response (IVR) Market Share by Application in 2017
    Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in BFSI (2013-2018)
    Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Travel and Hospitality (2013-2018)
    Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Pharma and Healthcare (2013-2018)
    Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Telecommunications (2013-2018)
    Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Others (2013-2018)
    Table Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
    Figure Interactive Voice Response (IVR) Market Size Share by Players in 2013
    Figure Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Table inContact Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of inContact Inc. (2013-2018)
    Figure inContact Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table Nuance Communications, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Nuance Communications, Inc. (2013-2018)
    Figure Nuance Communications, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table Genesys Telecommunication Laboratories, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Genesys Telecommunication Laboratories, Inc. (2013-2018)
    Figure Genesys Telecommunication Laboratories, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table 8x8, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of 8x8, Inc. (2013-2018)
    Figure 8x8, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table AT&T Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of AT&T Inc. (2013-2018)
    Figure AT&T Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table Avaya Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Avaya Inc. (2013-2018)
    Figure Avaya Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table Aspect Software Parent, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Aspect Software Parent, Inc. (2013-2018)
    Figure Aspect Software Parent, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table 24/7 Customer, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of 24/7 Customer, Inc. (2013-2018)
    Figure 24/7 Customer, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table Verizon Communications Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Verizon Communications Inc. (2013-2018)
    Figure Verizon Communications Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table Five9, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Five9, Inc. (2013-2018)
    Figure Five9, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table Cisco Systems, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Cisco Systems, Inc. (2013-2018)
    Figure Cisco Systems, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table Convergys Corporation Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Convergys Corporation (2013-2018)
    Figure Convergys Corporation Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table West Corporation Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of West Corporation (2013-2018)
    Figure West Corporation Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table IVR Lab Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of IVR Lab (2013-2018)
    Figure IVR Lab Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table NewVoiceMedia Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of NewVoiceMedia (2013-2018)
    Figure NewVoiceMedia Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table Liveops, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Liveops, Inc. (2013-2018)
    Figure Liveops, Inc. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table Ozonetel Communications Pvt. Ltd. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Ozonetel Communications Pvt. Ltd. (2013-2018)
    Figure Ozonetel Communications Pvt. Ltd. Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table Evolve Ip, LLC Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Evolve Ip, LLC (2013-2018)
    Figure Evolve Ip, LLC Interactive Voice Response (IVR) Business Revenue Market Share (2013-2018)
    Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Product (2013-2018)
    Figure Global Interactive Voice Response (IVR) Revenue Market Share (%) by Product (2013-2018)
    Figure Global Interactive Voice Response (IVR) Market Share by Product in 2017
    Table Global Interactive Voice Response (IVR) Market Size by Application (2013-2018)
    Figure Global Interactive Voice Response (IVR) Revenue Market Share (%) by Application in 2017
    Table Top Consumer/End Users of Interactive Voice Response (IVR)
    Figure United States Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
    Table United States Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
    Figure United States Interactive Voice Response (IVR) Market Size Share by Players in 2013
    Figure United States Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Table United States Interactive Voice Response (IVR) Market Size by Application (2013-2018)
    Figure United States Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
    Figure United States Interactive Voice Response (IVR) Market Size Share by Application in 2017
    Figure EU Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
    Table EU Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
    Figure EU Interactive Voice Response (IVR) Market Size Share by Players in 2013
    Figure EU Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Table EU Interactive Voice Response (IVR) Market Size by Application (2013-2018)
    Figure EU Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
    Figure EU Interactive Voice Response (IVR) Market Size Share by Application in 2017
    Figure Japan Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
    Table Japan Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
    Figure Japan Interactive Voice Response (IVR) Market Size Share by Players in 2013
    Figure Japan Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Table Japan Interactive Voice Response (IVR) Market Size by Application (2013-2018)
    Figure Japan Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
    Figure Japan Interactive Voice Response (IVR) Market Size Share by Application in 2017
    Figure China Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
    Table China Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
    Figure China Interactive Voice Response (IVR) Market Size Share by Players in 2013
    Figure China Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Table China Interactive Voice Response (IVR) Market Size by Application (2013-2018)
    Figure China Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
    Figure China Interactive Voice Response (IVR) Market Size Share by Application in 2017
    Figure India Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
    Table India Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
    Figure India Interactive Voice Response (IVR) Market Size Share by Players in 2013
    Figure India Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Table India Interactive Voice Response (IVR) Market Size by Application (2013-2018)
    Figure India Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
    Figure India Interactive Voice Response (IVR) Market Size Share by Application in 2017
    Figure Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate (2013-2018)
    Table Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) by Players (2013-2018)
    Figure Southeast Asia Interactive Voice Response (IVR) Market Size Share by Players in 2013
    Figure Southeast Asia Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Table Southeast Asia Interactive Voice Response (IVR) Market Size by Application (2013-2018)
    Figure Southeast Asia Interactive Voice Response (IVR) Revenue Market Share (%) by Application (2013-2018)
    Figure Southeast Asia Interactive Voice Response (IVR) Market Size Share by Application in 2017
    Figure Global Interactive Voice Response (IVR) Market Size and Growth Rate (2018-2025)
    Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Regions (2018-2025)
    Figure Global Interactive Voice Response (IVR) Market Size Share (2018-2025)
    Figure Global Interactive Voice Response (IVR) Market Size Share by Regions in 2025
    Figure United States Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
    Figure EU Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Japan Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
    Figure China Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
    Figure India Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Southeast Asia Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2018-2025)
    Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Type (2018-2025)
    Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2018
    Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2025
    Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Application (2018-2025)
    Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2018
    Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2025

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