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Global Cloud-based ITSM Market 2014-2018

Jan 17, 2014 | 59 Pages | Technavio | ICT

TechNavio's analysts forecast the Global Cloud-based ITSM market to grow at a CAGR of 16.82 percent over the period 2013-2018. One of the key factors contributing to this market growth is the increasing demand for economical ITSM solutions. The Global Cloud-based ITSM market has also been witnessing the increasing use of personal devices in the workplace. However, the integration concerns with existing ITSM services could pose a challenge to the growth of this market. 
TechNavio's report, the Global Cloud-Based ITSM Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the Europe, APAC and MEA regions; it also covers the Global cloud-based ITSM market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors dominating this space are BMC Software, Inc., CA Technologies Inc., Hewlett-Packard Co., IBM Corp., and ServiceNow Corp. 
Other vendors mentioned in the report are Axios Systems plc, Cherwell Software LLC, EasyVista Inc., EMC Corp., FrontRange Solutions Inc., Hornbill Service Management Ltd., LANDesk Software Inc., Sunrise Software Ltd., SunView Software Inc., SysAid Technologies Ltd., TechExcel Ltd., and Vivantio Ltd. 
Key questions answered in this report: 
What will the market size be in 2018 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
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Table of Contents

01. Executive Summary 02. List of Abbreviations 03. Scope of the Report 03.1 Market Overview 03.2 Product Offerings 04. Market Research Methodology 04.1 Market Research Process 04.2 Research Methodology 05. Introduction 06. Market Landscape 06.1 Market Overview 06.1.1 Overview of ITIL Framework 06.1.2 ITSM Overview 06.1.3 ITSM Deployment Models 06.2 Market Size and Forecast 06.3 Five Forces Analysis 07. Geographical Segmentation Buying Criteria 08. Market Growth Drivers 09. Drivers and their Impact 10. Market Challenges 11. Impact of Drivers and Challenges 12. Market Trends 13. Trends and their Impact 14. Vendor Landscape 14.1 Competitive Scenario 14.1.1 Key News 14.1.2 Mergers and Acquisitions 14.2 Target End-users 14.3 Vendor Ranking 2013 14.3.1 BMC Software 14.3.2 ServiceNow Corp. 14.3.3 Hewlett-Packard Co. 14.3.4 IBM Corp. 14.3.5 CA 14.4 Other Prominent Vendors 14.4.1 FrontRange Solutions Inc. 14.4.2 Cherwell Software, LLC. 14.4.3 Hornbill Service Management Ltd. 14.4.4 LANDesk 14.4.5 EasyVista Inc. 14.4.6 Axios Systems plc. 14.4.7 Sunrise Software Ltd. 15. Key Vendor Analysis 15.1 BMC Software, Inc. 15.1.1 Business Overview 15.1.2 Business Segmentation 15.1.3 Key Information 15.1.4 SWOT Analysis 15.2 ServiceNow Corp. 15.2.1 Business Overview 15.2.2 Key Information 15.2.3 SWOT Analysis 15.3 Hewlett-Packard Co. 15.3.1 Business Overview 15.3.2 Business Segmentation 15.3.3 Key Information 15.3.4 SWOT Analysis 15.4 IBM Corp. 15.4.1 Business Overview 15.4.2 Business Segmentation 15.4.3 Key Information 15.4.4 SWOT Analysis 16. Other Reports in this Series
List of Exhibits: Exhibit 1: Market Research Methodology Exhibit 2: ITIL Service Lifecycle Exhibit 3: Stages Involved in Service Strategy Process Exhibit 4: Core Operations of ITSM Solutions Exhibit 5: Preferred Model of ITSM Services Deployment Exhibit 6: Global Cloud-based ITSM Market 2013-2018 Exhibit 7: Global Cloud-based ITSM Market by Geographical Segmentation 2013 Exhibit 8: List of Vendors Targeting Key End-users Exhibit 9: Business Segmentation of BMC Software Exhibit 10: Business Segmentation of HP Co. Exhibit 11: Business Segmentation of IBM Corp.

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