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Business Document Work Process Management (BPO): Market Shares, Strategies, and Forecasts, Worldwide, 2014 to 2020

Published: Aug 6, 2014 | Pages: 416 | Publisher: WinterGreen Research | Industry: ICT | Report Format: Electronic (PDF)

The business document work process management market is expected to grow significantly in the years ahead. This would arise from the establishment of smart phone communication systems & cloud computing services infrastructure, propelling the usage of electronic documents instead of paper ones. Processing of work documents signifies the digitization of paper documents.  

Content & document management of formless data is applicable for paper documents post digitization. Analytics can be applied later to the data within the documents. These documents can be fed into a database and managed accordingly in tables. Outsourcing solutions offer services for business document work process management.
With electronic forms hitting the world, documents have growingly become electronic. They are used in different ways. Healthcare records offer substantial challenges to protect patients from their identification. Scanners find use in changing paper documents to electronic forms. Ratings for production level scanners can go up to 8, 000 pages every day.

Optical character recognition, also referred to as OCR, is used for re-functioning purposes. Hardware that enables document work process mechanization is largely accessible. Solutions & software are utilized to enforce a services-based competitive ambience. The business document work process management market is driven by rising inclination towards IT (Information Technology) incorporated electronic data management.

Processing of electronic & paper documents has turned into the management of electronic documents and websites. With paper documents consumed less (presently) and changed to electronic formats, the market is estimated to expand in the future. Hardware scanners for paper documents have turned to product components along with paper substituted by electronic formats. 

Software leads the market. With the promotion of smart phones and tablets, electronic systems in the form of applications don’t lag behind. With modern applications and software flooding the globe, document work processes have become all-electronic businesses. Imaging of paper documents is yet another market propeller. 

The management of electronic processes & print services constitutes processing of electronic documents. Extraction of data, recognition of forms, and release of information into upstream designs specify the prospects of the business document work process management market. That being said, papers have not vanished but electronic formats are simpler, more precise, & hundred percent accessible to majority of the people.

Key Topics

    Document Process Products
    Document Process Analytics
    Document Process WEB Services
    Electronic Document Workflow
    Paper Document Workflow
    Document Cloud Architecture
    Forms Mobile Architecture
    Document Outsourcing
    Document Sorting and Indexing
    Records Modernization Using Work Process
    Work Process Roadmap
    Document Recognition
    Document Based Cloud Computing


Companies Profiled

    Market Leaders
    Xerox
    Eastman Kodak
    Banctec
    Synnex / Concentrix / IBM
    Fujitsu
    Hewlett Packard
    Parascript
    Cannon
    Konica Minolta
    Lexmark
    Ricoh
    Parascript
    Scan Optics

Market Participants

    Adobe
    Coghlin Companies / ColumbiaTech
    Connecticut Business Systems
    Doma
    Fujitsu
    Parascript
    Patriarch Partners
    PCM/Sarcom
    Sound Telecom
    Scan Store Invoice Data Capture
    Sound Telecom
 Work Document Processing Executive Summary 33
Document Work Process Market Driving Forces 33
Document Work Process Market Driving Forces 33
Electronic Document Workflow 35
Paper Document Workflow 35
Document Workflow Process Market Driving Forces 36
Document Work Process Market Shares 38
Electronic Forms App Document Management Market 40

1. Document Work Processing Market Description and  Market Dynamics 41
    1.1 Document Work Processing 41
            1.1.1 Key Benefits Of Work Document Processing: 42
    1.2 Work Document Processing Market Shares 45
            1.2.1 Globalization And Rapid Technological Innovation 47
    1.3 Role of BPO 50
    1.4 Increased Competition And Regulation 51
    1.5 Outsourcing Industry Maturing 52
            1.5.1 Team Building as Outsourcing Industry Matures 54
            1.5.2 BPO Vendor Governance: Mitigating Risks, Improving Outcomes 54

2. Document Work Processing Market Shares and Market Forecasts 71
    2.1 Document Work Process Market Driving Forces 71
            2.1.1 Document Work Process Market Driving Forces 71
            2.1.2 Electronic Document Workflow 73
            2.1.3 Paper Document Workflow 73
            2.1.4 Document Workflow Process Market Driving Forces 74
    2.2 Document Work Process Market Shares 76
            2.2.1 Xerox Information Technology Outsourcing 79
            2.2.2 Xerox Document Outsourcing 79
            2.2.3 Xerox Entry 79
            2.2.4 Hewlett Packard 80
            2.2.5 Banktec 80
            2.2.6 Document Workflow Process In House Solution Market Segments, Dollars, 2013 82
            2.2.7 Document Workflow Process Business Process Outsourcing BPO Solutions 84
    2.3 Document Work Process Market Forecasts 86
            2.3.1 Inhouse Paper Document Management 88
            2.3.2 Document Process Outsourcing Market Forecasts 89
            2.3.3 Electronic Forms App Document Management Market 91
            2.3.4 Document Sorting and Indexing Software Market Participants 93
    2.4 Document Work Process Market Prices 94
    2.5 Document Work Process Regional Market Analysis 94

3. Work Document Processing Product Description 97
    3.1 Xerox Document Work Process Automation 97
            3.1.1 Xerox Document Outsourcing 102
            3.1.2 Xerox Managed Print Services (MPS): 102
            3.1.3 Xerox Centralized Print Services (CPS): 105
            3.1.4 Xerox Document Technology Segment 108
            3.1.5 Xerox Entry 109
            3.1.6 Xerox Mid-Range 111
            3.1.7 Xerox FreeFlow Core to Automate Workflows at the High-End 112
            3.1.8 Xerox Industry-Leading Product Lineup 113
    3.2 Eastman Kodak Records Modernization Using Work Process Roadmap for Technology 114
            3.2.1 Eastman Kodak Government Records Modernization 115
    3.3 Banctec 122
            3.3.1 Banctec Customers 123
            3.3.2 Banctec Client Relationships Provide Domain And Process Expertise123
            3.3.3 Banctec Document Workflow Process Markets Have Strong Barriers to Entry. 124
            3.3.4 Banktec Lowered Operational Costs For Clients By Providing A Full Inbound Mail Solution 124
    3.4 Synnex / Concentrix 127
            3.4.1 Concentrix Aligning A Customer 128
            3.4.2 Concentrix Customer Engagement 128
            3.4.3 Concentrix Engages Customer Support 129
            3.4.4 Concentrix Engages During Renewal 131
            3.4.5 Concentrix Innovative Solutions 134
    3.5 IBM Document Processing 138
            3.5.1 IBM Global Process Services 138
            3.5.2 IBM Predictive Analytics To Understand What Could Happen 138
            3.5.3 IBM Document Workflow Process State 141
            3.5.4 IBM Document Routing Analytics Functions 141
            3.5.5 IBM DB2 Content Manager Maps for Document Routing 143
            3.5.6 IBM DB2 Content Manager Work List 144
            3.5.7 IBM Document Routing Process 144
            3.5.8 IBM Business Process Manager Advanced for z/OS 147
    3.6 Fujitsu 149
            3.6.1 Fujitsu Interstage 149
            3.6.2 Fujitsu Automated Process Discovery 150
            3.6.3 Fujitsu Interstage Application Server 150
    3.7 Hewlett Packard 150
            3.7.1 Hewlett Packard Workflow Process Improvement Initiatives 153
            3.7.2 HP BTO Application Solutions 160
            3.7.3 HP Document Management And Workflow Solutions 162
    3.8 Parascript 164
            3.8.1 Parascript Advanced Document Recognition 164
            3.8.2 Parascript Advanced Recognition Software 166
            3.8.3 Parascript Toolkits / SDKs 166
            3.8.4 Parascript FormXtra 166
            3.8.5 Parascript FormXtra® Capture is All Data Types, Any Document Format 167
            3.8.6 Parascript FormXtra® Capture from Anywhere 167
            3.8.7 Parascript FormXtra® Streamlined Functionality 169
            3.8.8 Parascript AddressParcel 170
            3.8.9 Parascript AddressScript 170
            3.8.10 Parascript CheckPlus 170
            3.8.11 CheckPlus International 171
            3.8.12 CheckStock 171
            3.8.13 CheckUltra 171
            3.8.14 CheckUsability 172
            3.8.15 InMailRouter 172
            3.8.16 SignatureOnline 172
            3.8.17 SignatureXpert 173
            3.8.18 Parascript StampVerify 173
            3.8.19 Parascript FormXtra Capture 173
            3.8.20 Parascript Identify Areas Suspicious For Breast Cancer 175 Business Document Work Process Management (BPO): Table of Contents and List of 
    3.9 ScanStore 175
            3.9.1 ScanStore Data Capture Consulting Services 176
    3.10 Scan-Optics 180
            3.10.1 Scan-Optics Document Process Outsourcing DPO 184
            3.10.2 Scan-Optics LLC Nationally Certified Woman Owned Business Enterprise 185
            3.10.3 Scan-Optics InSource DPO 185
            3.10.4 Scan-Optics CloudSource DPO 186
            3.10.5 Scan Optics High Speed Document Scanners 187
            3.10.6 Scan-Optics’ Document Process Outsourcing 188
            3.10.7 Scan-Optics Reference Accounts 190
            3.10.8 Scan-Optics State Governments Rely On Scan-Optics Every Day 191
            3.10.9 Scan-Optics UK G-Cloud Services Iv– Framework Agreement 191
            3.10.10 Scan-Optics DPO Services 192
            3.10.11 Scan-Optics CloudSource DPO 193
            3.10.12 Scan-Optics Paper To Paper Less Company™Corporate Headquarters Resources. 194
            3.10.13 Scan-Optics' TAXexpress(TM), 196
            3.10.14 Scan-Optics' ORDERexpress(TM) i 196
            3.10.15 Scan-Optics' PROOFexpress(TM) 197
            3.10.16 Scan-Optics' ImageEMC++ 197
            3.10.17 Scan-Optics Network Services 198
            3.10.18 Scan-Optics Software Solutions. 198
    3.11 Datamark 199
    3.12 Ricoh Workflow Consulting Services for Business 200
    3.13 BMC Improves Productivity For Release Process Documentation 204
    3.14 Tibco Document Workflow Automation 204
            3.14.1 Tibco Nimbus Bridging the Gap Between the Business and IT 205
    3.15 OpenText Process Suite Products and Applications 205
    3.16 Appian BPM Software 206
            3.16.1 Appian Cloud BPM 207
    3.17 Adobe LiveCycle ES4 208
            3.17.1 Adobe® LiveCycle Capture and Process Information 208
            3.17.2 Adobe LiveCycle Rights Management ES4 209
            3.17.3 Adobe LiveCycle Digital Signatures ES4 210
    3.18 Mega 211
    3.19 Intalio Open Source BPMS 212
            3.19.1 Intalio Open Source BPMS 213
    3.20 Red Hat Business Process Management 216
            3.20.1 K2 BPM Content Management 217
    3.21 Newgen OmniFlow Server 219
    3.22 Microsoft Middleware 220
    3.23 Sound Telecom 223
    3.24 Connecticut Business Systems Government 223

4. Work Document Process Technology 225
    4.1 Workflow Consulting Services for Business 225
            4.1.1 Work Process Documentation Guidelines 226
    4.2 Work Process - Levels of Detail 226
            4.2.1 Defining And Communicating Which Level Of Work Process Detail Will Be Documented 228

5. Document Work Process Company Profiles 237
    5.1 Adobe 237
            5.1.1 Adobe Creative Cloud 238
            5.1.2 Adobe Digital Publishing Suite 239
            5.1.3 Adobe Photoshop 239
            5.1.4 Adobe Acrobat 239
            5.1.5 Adobe Edge Tools & Services 240
            5.1.6 Adobe Digital Marketing 240
    5.2 BancTec 241
            5.2.1 BancTec Customers 243
            5.2.2 BancTec BPO Revenue 244
            5.2.3 Banctec Strategy 244
    5.3 Coghlin Companies / ColumbiaTech 247
    5.4 Connecticut Business Systems 255
    5.5 Doma 255
            5.5.1 Doma Barcoding and Optical Character Recognition (OCR) Embedded Technologies 257
    5.6 Eastman Kodak 258
            5.6.1 Eastman Kodak Graphics, Entertainment and Commercial Films (“GECF”) Segment 259
            5.6.2 Eastman Kodak Entertainment Imaging & Commercial Films: 259
            5.6.3 Eastman Kodak Digital Printing and Enterprise (DP&E) Segment 260
    5.7 Fujitsu 261
            5.7.1 Fujitsu fi-6140 Scanners High-Speed Business 262
            5.7.2 Fujitsu Document Scanner fi-6770 is a Fast Production Scanner 262
            5.7.3 Fujitsu ScanSnap S1500 Instant Sheet-Fed Scanner 262
    5.8 Hewlett Packard 262
            5.8.1 Hewlett Packard Revenue 265
            5.8.2 HP Printing and Personal Systems Group 267
            5.8.3 HP Software 267
    5.9 IBM 267
            5.9.1 Recent IBM Major Investments 269
            5.9.2 IBM Strategy 271
            5.9.3 IBM Capital Investment 271
            5.9.4 IBM Business Segments And Capabilities 273
            5.9.5 IBM Integrated Supply Chain 274
            5.9.6 IBM Cloud Computing 274
            5.9.7 IBM Cloud Computing Model 275
            5.9.8 IBM Business Model 293
            5.9.9 IBM Business Analytics 294
            5.9.10 IBM Innovation 295
            5.9.11 SOA Digital Services 296
            5.9.12 IBM Smarter Planet Strategy 296
            5.9.13 IBM Smarter Planet 297
            5.9.14 IBM Social Business 298
            5.9.15 IBM WebSphere SOA Software Capabilities 299
            5.9.16 IBM Information Management Software 300
            5.9.17 IBM Business Analytics and Optimization Strategy 300
            5.9.18 IBM Watson Solutions 300
            5.9.19 IBM Cloud & Smarter Infrastructure Solutions 301
            5.9.20 IBM Software 301
            5.9.21 IBM System Z Mainframe Software 302
            5.9.22 IBM Social Workforce Software Solutions 303
            5.9.23 IBM Rational Software 303
            5.9.24 IBM Mobile Software 303
            5.9.25 IBM MobileFirst 304
            5.9.26 IBM Systems and Technology (STG) 305
            5.9.27 IBM Revenue 307
            5.9.28 IBM IT Strategy 311
            5.9.29 IBM Business Partners 313
            5.9.30 IBM Messaging Extension for Web Application Pattern 314
            5.9.31 IBM Growth Market Initiatives 314
            5.9.32 IBM Business Revenue Segments And Capabilities 315
            5.9.33 IBM Geographic Revenue 320
    5.10 ParaScript 322
            5.10.1 Parascript Partnerships 324
            5.10.2 Parascript Works with Teams from Soviet Academy of Sciences 324
            5.10.3 Parascript Partners 325
    5.11 Patriarch Partners 329
            5.11.1 Patriarch Partners, LLC 330
            5.11.2 Patriarch Partners Companies 331
            5.11.3 Lynn Tilton Owns Scan Optics 332
            5.11.4 Patriarch Partners Lynn Titton 332
            5.11.5 Patriarch Partners Led by Lynn Tilton 333
    5.12 PCM/Sarcom 333
            5.12.1 PCM Solutions 335
            5.12.2 PCM/Sarcom eProcurement with OpsTRACK 335
            5.12.3 PCM/Sarcom Strategic Partnerships 335            
    5.13 Scan-Optics 346
            5.13.1 Scan-Optics LLC Nationally Certified Woman Owned Business 347
            5.13.2 Scan Optics Products and Services 348
            5.13.3 Scan Optics Scanning Software Partners 354
            5.13.4 Scan-Optics / ColumbiaTech 357
            5.13.5 Scan-Optics Changes 358
            5.13.6 Scan Optics Document Process Outsourcing 358
            5.13.7 Scan-Optics Transaction And Information Management Work Process 359
    5.14 Scan Store 360
            5.14.1 ScanStore Batch Document Scanning 361
            5.14.2 ScanStore Data Capture Solutions 361
            5.14.3 Scan Store Document Management - Compare 363
            5.14.4 Scan Store Batch Document Scanning - 365
            5.14.5 Scan Store Invoice Data Capture 366
    5.15 Sound Telecom 368
    5.16 Synnex 368
            5.16.1 Synnex / Concentrix: 368
            5.16.2 Synnex / Concentrix OCOC Flexibility 369
            5.16.3 Synnex / Concentrix: Technology 369
            5.16.4 Synnex / Concentrix: Secure Facility Behind OCOC 370
            5.16.5 Synnex / Concentrix: Global Leader in Security, Backup and Availability Solutions 370
    5.17 Xerox 372
            5.17.1 Xerox is Business Process Outsourcing (BPO): 373
            5.17.2 Xerox Strategy and Business Model 373
            5.17.3 Xerox Business Process Outsourcing 375
            5.17.4 Xerox Healthcare Services 375
            5.17.5 Xerox Commercial Services 377
            5.17.6 Xerox Government and Transportation Services 379
            5.17.7 Xerox Information Technology Outsourcing 380
            5.17.8 Xerox Geographic Information 380
            5.17.9 Xerox Revenue 381
    5.18 Electronic Document Management System (EDMS) Vendors 382
Table ES-1 37 Document Workflow Process Market Driving Forces 37
Figure ES-2 39 Document Workflow Process Market Shares, Dollars, 2013 39
Table 1-1 42 Data Capture and Extraction Functions 42
Table 1-2 43 Key Benefits Of Work Document Processing: 43
Table 1-3 44 Onsite DPO installed Systems 44
Table 1-4 45 DPO Team Set Up Of An Area For Document Preparation 45
Figure 1-5 46 Document Workflow Process Markets 46
Table 1-6 48 Globally Integrated Enterprise Requirements 48
Table 1-7 49 Legislation and Industry Standards In Healthcare 49
Table 1-8 50 Effects of Legislation and Industry Standards In Healthcare 50
Table 1-9 66 Facility, Equipment, Processes And Tools 66
Table 1-10 68 Value In Document Process Outsourcing Projects Decisioning Workflows 68
Figure 1-11 68 Scan Optics Document Feeder 68
Table 2-1 75 Document Workflow Process Market Driving Forces 75
Figure 2-2 77 Document Workflow Process Market Shares, Dollars, 2013 77
Table 2-3 78 Document Workflow Process Market Shares, Dollars, Worldwide, 2013 78
Figure 2-4 82 Document Workflow Process In House Solutions Market, Dollars, 2013 82
Table 2-5 83 Document Workflow Process In House Solution Market Share Dollars, Worldwide, 2013 83
Figure 2-6 85 Document Workflow Process Business Process 85 Outsourcing BPO Solutions Market Share Dollars, 85 Worldwide, 2013 85
Table 2-7 85 Document Workflow Process Business Process 85 Outsourcing BPO Solutions Market Share Dollars, 85 Worldwide, 2013 85
Figure 2-8 86 Document Workflow Process Market Forecasts, Dollars, Worldwide, 2014-2020 86 
Table 2-9 87 Document Workflow Process Market Segments, Document Process Outsourcing, In-House Document Management, and Electronic Forms App Document Management, Dollars, Worldwide, 2014-2020 87
Figure 2-10 88 Inhouse Paper Document Management Services, Market Forecasts, Dollars, Worldwide, 2014-2020 88
Figure 2-11 90 Document Processing Outsourcing, Market Forecasts, Dollars, Worldwide, 2014-2020 90
Figure 2-12 92 Electronic Forms App Document Market Forecasts, Dollars, Worldwide, 2014-2020 92
Table 2-13 93 Document Sorting and Indexing Software Market Participants 93
Figure 2-14 95 Document Workflow Process Regional Market Segments, Dollars, 2013 95
Table 2-15 96 Document Workflow Process Regional Market Segments, 2013 96
Table 3-1 97 Xerox ITO Services 97
Table 3-2 98 Xerox ITO Support Client IT Environments 98
Table 3-3 99 Xerox ITO End-User Computing (EUC) Environments: 99 



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